Subway India Complaints & Reviews

I took a foot long paneer subway, and got an invoice. Then, I have filled the survey but the staff did not accepted the coupon code generated, and asked rudely to pay for the cookie.

Hello Team,

I had purchase yesterday at Bangalore Airport subway .pls find the spent Alert: You've spent INR 470.00 on your AMEX Corp Card ** 31009 at SUBWAY 38036 on 9 December, 2022 at 03:45 PM IST.

I was given a wrong invoice and reason given the printer is not working and the staff gave a invoice of a other person . I would invoice for my purchase as I need to submit for expense claim at my office .

Request your help and kindly share the invoice asap . Mobile -- [protected]
Email -- [protected]@Gmail.com

A hair was found in my salad. This is disgusting, I almost vomited looking at it. I still have the box with the hair, if you don't trust me, do all the tests you want. I have complained to Subway already. I will never in my life trust Subway again.

Jain options were limited and now the plain eggless mayonnaise has garlic powder in it.In india 25% people belong to the hindu jain caste where the diet is 100% veg and no underground roots including potato, onion and garlic. Keeping simple options like plain egress mayonnaise and mustard can take a long way to cater to jain customers also.

Hi,

On 13th July, dinner- I had ordered Subway from HSR Layout, Bangalore branch.

After eating half of my subway. There was a live worm which crawled out.

This is sincere traumatic experience, as I eat regularly there.

This is a violation of multiple health codes.

Please take it up.

I have pictures which I can't attach here. Please reach out for any other details

On 4th July, 2021 at about 1:47 PM, I had placed an order online and paid the total amount of Rs. 260/-. Online Order ID:[protected]. After waiting for some time for the order to be delivered, I learnt that subway has cancelled my order without intimating the same to me.

However, I have still not been refunded my amount of Rs. 260/-

Your subway kohara staff is without masks and the person who is handling the cash counter and same is making our wraps without sanitizing his hands and same person is cleaning the tables

Subway store id- 53102, sector 38d, sco 314, paschim marg, 160022, chandigarh
Phone -[protected]

My order I'd is trans# 1/A-141390

I have order one tuna salad and iced tea and in tuna salad there is no ice-Berg neither lettuce they just put lots of onions and capsicums and too many sauces and when I called them to tell their mistake they only said you order here for the first time so we cant do anything and disconnect the call.. I am highly disappointed about the services..and seriously I will raise this complaint to the senior level

I had ordered a salad from subway, vashi (Navi mumbai) today[protected]. While i was eating it, i got a mealworm in the salad. I had contacted swiggy as i had ordered from them. They had initiated the refund but that's not the point. Look, i would have eaten at least one-third of the salad and what's the guarantee that i might have not eaten the mealworm before i had seen it in the rest of the salad.

Look, i want some serious action to be taken. This is ridiculous as in today's situation, people are being fooled and precisely we need to maintain hygiene environment and provide foods that are safe to eat, and of course, i didn't receive one.

Order no. - [protected]

I am a regular customer of subway. Regularly give feedback to the restaurants. I am a frequent customer of your stores in gk 1, gk 2, candor gurgaon, kurla mumbai
So, today, after shopping in lajpat nagar market, south delhi, i went to the nearby subway in lajpat nagar
The ambience was there pathetic, i went straight to the counter for my order. They told me that sub of the day is not available and i can have veg seekh instead of that. The staff who was taking my order was so rude and was not looking any interested in making my sub. Please have a look on the cctv as well!!! They told me that they do not have lettuce and onion, on my question on that, he went inside and came back with the vegetables, all the vegetables were not at all fresh, cucumber was so tiny, 1 slice of cucumber was of size a coin. I asked him to atleast put more cucumber. The pickles, olives and jalapeño were looking rotten so i could not show the courage of asking him to add them. I asked him to put extra capsicum, he did that. Behind him, a very down class man came in casuals that they cannot put extra capsicum and went inside the staff area. He was literally misbehaving with me. I really wanted to slap him on that spot.
I was so furious and shouted on the staff to call the manager, and the man in casual clothes came and said that he is the manager. Like really?
A man with such a bad tongue, not a single layer of behaviour is a subway's manager? I can not believe this! I asked them to cancel the order and give me the authority's contact number, no one entertained me, no one was answering me. Just have a look on the cctv recording. Then, i went to the gk 1 store, and it was great there.

One more incident happened with me in the same restaurant but i did not reported it at that time. It was 3rd october 2019, i was sitting and having my sub, everything was fine till that time, the man in casuals and a female staff were arguing on some issue, slowly slowly the conversation heated up. They were literally shouting on each other. At a point when it was beyond limits, i asked them to maintain the decorum and continue their fight when i will leave.

I would certainly request subway authorities to look into the matter. The food is great, the staff is disgusting.
Otherwise i have to call consumer forum into this matter!
Iif the manager of somewhere is so rude and is misbehaving, how can i ask for betterment?

Hi,

26/11/2019 : domestic airport - subway incident:

I have placed the order of subway today and was very disappointed with the cockroaches in the shelf.

My next email will be to subway questioning about quality control. Followed by an email to fssai as well.

Please give me a valid explanation to this. Also let me know what measures have been taken to solve this issue.

Hi
I am rajiv from delhi we have just ate two tandoori chicken subs from subway joint chatarpur taste was not good after eating them we all feel nauseous and stomach ache we r your regular customer but this time subs were not up to mark
We have also ordered salad and same senerio is there in this case please look into this matter please make sure that food quality of subway should be upto mark

I feel extremely bad to complain, but i have to put this down somewhere, because i have been such a regular customer and to get such bad service in a row and the attitude of the staff so bad, i had previously received such service on 4 occasions and thought it is a one time mistake, but this is becoming bad to worst, i order for 4 subs today and the guy took the order on the phone and said i would come and pick up the order, after i reach...

Unfortunately i have to write this complaint regarding the behaviour of the staff and subway outlet in churchgate, mumbai. Yesterday we called for paneer tikka salad, 3 aloo patty. Paneer was completely in bits rather than chunks so we told them to change it but they denied saying it comes like this. Moving on they added 3 pieces of olives in a salad and i am not exaggerating here. We told the lady to put more olives in the salad she denied and shouted on us ke if you want to buy it go ahead or don't. Later on the aloo patty they tell us only one sauce is allowed. I mean which subway outlet does this and we were so pissed we left the food uneaten. Other customers were also arguing with them. I asked them for their id cards to place a complaint they even denied that. Later we and another group came together and were going to approach police they got scared and agreed to give their names.
I am placing a complaint in the consumer court of india as well. This is the worst and the most dirty outlet of subway. The place and food stinks there.
The name of the staff is
Shraddha (She was abusive and rude)
Ranjan (Store manager who denied id cards or giving us the names)
Aum (Did our billing and was part of all this mess)
I am not going to leave this here. The outlet needs to be taken down or the staff.
My email - [protected]@gmail.com

I recently visited subway store located in Himayathnagar I was handled rudely by the staff and they even used foul language when I was placing the order as I was asking them certain details about the item they got angry and told me to go out of the store and used bad words on my face
Subway
Altos am Trade centre
Himayathnagar
Telngana Hyderabad 500029

I purchased a wrap at Subway Nungambakkam location and I was sent a free cookie voucher for my next purchase (with no predefined order value). However, I was denied use of coupon for cookie purchase. When no conditions are listed on the website, the store manager rudely denied any service in this regards. Why cant I buy a cookie (even thats a subway product purchase).

While having Sub @ Hypercity store, Goregaon west...i found fly inside that and shockingly while it was told to store staff no one responded even attended the compalint...really pathetic behaviour by team and inefficiency in handling issues.
A brand like SUBWAY is treating its customers with such unhygienic food and best part is no one apologized from the team.
Serious action required.

Every time we visit subway meerut (U. P.) outlet they say no lettuce, no sub of the day after 10 p. M..
Lights closed after 10 p. M. & sub of the day will be charged under normal sub rates after 10 p. M.
Reason: we have done our closing.
No brown bread at times only white bread..
Very very rude behaviour of the entire subway meerut (U. P.) outlet team.
Very pathetic service.. Only enjoying there monopoly.

When i went to phonix market city subway. The staff was to busy talking among themselves in marathi. One was saying to other you shouldn't make breads tge quality of bread comes out bad. Still i decided to go for meal deal so when i asked for drink there were bugs in tge first cup si i asked for another one after feeling up another cup the subway employee asked me to choose some other drink because even this one has bugs in it too. When i asked for managers number they were not ready to give me that. So decoded to not take food. Tgen they game the manager's number but tge manager is picking up the phone.
So disappointed in subway services for tge first time in 16 years of me eating it

Dear sir/madam,

I am complaint against subway where store id: 54020, where i have seen that ac is not working from last 3 visits and the wet of the employee in getting into the subway.
And the main thing is that i am regular customer of subway and i am seening all this.
Berad is also not avaliable what i want, for that bread baking machine is not working
So please do it as soon as possible.

1) I had ordered for chicken strip in which instead of strip I was given teriyaki in the wrap and Rs. 30 was charged for packing the order in one small paper bag. 2) I also ordered veg sheek and chicken & turkey sub, in veg sub I mentioned that I didn't want lettuce and in non veg sub I didn't want cucumber but was order arrived had lettuce and cucumber in it.

Today we ordered a sub 6 " with tuna fish. It was foil smelling and rotten. As soon as me and my husband eaten, vomiting started. But staff was very rude.in spite of the incident they charged us full money and also does not show any sense of responsibility. Please take some action against them. They also misbehave with us. This is located in shahi haveli campus faridkot.

Dear sir/mam,

Want to complain about the food served & the way their owner behaved was prety much unrespectfull.!.!
We entered in the resturant, the music volume was at max,
When we asked them to lower down the volume, they said we cannot, we ignored and ordered our sub, they served us the food which was stale, as foul odor was coming from it, we complaint about the food served, the staff refused, at that particular point of time the owner of that restaurant (Sagrika) subway srk mall agra,
Started shouting at us stating i[censored] guyz do knw that kind of food this is so stop coming to subway and actually misbehaved with us..!!
Stating if do not known about the taste you can move out.
Receipt no : 10263
Date :[protected]
Time : around 00:55

Hoping that you would do something needfull.!.!

Thanks,
Mrinal
[protected]
Sent from my iphone

I have visited subway#53244 sirhind yesterday (17/11/2017). The restaurant charged 18 % gst on the order and when questioned there is no reply from the concerned employee. All other restaurants in the area have started to charge 5% gst from 14th november, 2017 midnight but only subway is charging excess taxes to customers clearly flaunting government notification and orders.
Kindly start charging gst as per government rules and refund the customers the excess gst you have charged.

Team,

Iam a great fan and a loyal fan of subway chain of restaurants. I always had a great experience at your restaurants across india. This feeling was put under a drastic stake on my recent visit to one of your restaurants at "south mada street, ground floor, thiruvanmiyur, chennai-41", there wasn't any customers at your restaurant and when i stood by the counter for an order the person who attended had didn't even care about my presence and he was chitchatting with some one on his personal stuffs. Yet i waited patiently and that had person has still did not even have a courtesy to welcome me. That was the most embarrassing moment ever, getting unfair treatment from one of the leading restaurant chains across india. I left the premises in despair without making an order..

Still believing in your brand for the quality you maintain for treating customers fairly. Hope you would look into the same and improve the quality at the said branch.

I visited subway outlet at campal in panjim goa.
My bill amount was rs. 253.70
I paid my bill using my credit card. The amount charged to my card was rs. 254 instead of the actual rs. 253.70
When questioned, the team didn't have any answer to this.
This outlet maybe doing the same thing with other customers.

This is cheating...

I had ordered 2 different subway sandwiches placed at bangalore airport.3 packed n one i had it with my friend. Pears n corn sandwich was good. The other 3was so bad that i had the throw them away. Paneer tikka, mexican patty and chatpata chana. It wasn't cooked properly at all. I paid so much and all the money gone waste. Please return my money back.

I ordered subway salad and what i found that it was pathetic. First the order took 50 mins to reach and then when i received it contained only vegetables. No sauce, nothing was there only cut down veggies and even the quantity was less than before. Whole of my money got wasted

I ordered it from food panda, ashok vihar branch. Even the order that i received was delivered without a bag. The delivery boy just handed over me the 2 boxes without any covering

Worst experience at phoenix mill lower parel. 17/9/17 at 8.35pm we were there. By seeing a big queue we asked is egg & chesee available? He said yes. Then we waited for 40 mins (Upto 9.10pm) in queue and the other staff said no its not available because its breakfast menu. No value for time. No coordination among staff. Very bad experience from subway though we are regular customer.

I often visit subway in sector 8 chandigarh, and i realise that each and every customer including me is overcharged. But the scheme is 1 plus 1 free in morning time 8:00 to 11:00am
I order him for 1 foot long veg subway the cost is 250/- and tax is 45/-the total is 295/-
And they charge 320/ -
The cost of veg 6 inches =135+tax=160
The cost of veg 12 inches =250+ tax=295

Maninder singh
[protected]