Thomas Cook Complaints & Reviews

My sister went to this Thomas Cook New Delhi branch at C33 Connaught Place to buy foreign exchange. They have a narrow, dingy flight of stairs as the only way you can get to their office on the first floor. She actually fell on the stairs and fractured her wrist !

When we wrote to Thomas Cook and asked for some help as the accident happened on their premises we were told that the stairs are a common area not used solely by Thomas Cook and they can’t do anything !

This is complete [censored] because -

1. This is the only way you can enter their office, there is no alternate entrance
2. No other company or business uses these stairs as an entrance to their business
3. They lock the stairs at the end of each business day
4. Their cleaner mops and cleans the staircase every day.

So these stairs are very much a part of their premises and even though an accident happened on their premises when a customer was visiting them ! They have just washed their hands off !!

So basically visit them at your own risk !!

I called up THOMAS COOK.. to book my tickets... for BIRHMINGHAM, ALBAMA ; U.S...
keeps me on hold for... 8 mins.. after dat asks my email id details...
Thats done.. I even mailed them details specifying the ticket from... bangalore to birmingham, alabama...
this happened at main branch mumbai office... because i recide at bangalore.. they tell me to give a call before i reach at bangalore office... at mumbai office so that THOMAS COOK ( MUMBAI ) can fwd the ticket details to bangalore office.. to my horror just a day before my travel whn i call up.. thy tell me " BY MISTAKE YHEY HAVE BOOKED UP FOR BIRMINGHAM, U.K" so insted of the current ticket price of Rs 27, 000 You will have to pay Rs1, 40, 000...

now there is no compensation from company, no official apologies.. jus a plain sorry.. if they cant distinguish between U.S.A and U.k... they could have mailed or called up to clarify the confusion..even after the fact I had clearly mailed the details...

I am a student... I had to fly on the specified date... Its all taking advantage of the situation...THIS IS NOWAY AN INTERNATIONAL SERVICE..degrade the VENTURE instead...

I have been cheated by Thomas cook of not providing minimum 4 star hotels as required by me and booked accordingly after getting the written confirmation for my Europe tour but later they provided 3 star hotels.

regards,
Amit -[protected]

DEAR ALL,
I HAVE BEEN COMING TO THE BANDRA OFFICE FOR MORE THAN YWO MONTHS TO HAVE MY PF SETTLED . i HAD SUBMITTED THE FORM ON 1ST WEEK OF DECEMBER 2008. STILL I AM UNABLE TO RECEIVE MY PF . ACTUALLY MY PF WAS SUPPOSED TO COME IN JULY 2008, BUT SINCE I HAD CLOSED MY ACCOUNT, I HAD TO SUBMIT THE DOCUMENTS AGAIN . i AM SORRY TO SAY, BUT MY PF HAS STILL NOT HIT MY ACCOUNT . WHENEVER I GO THERE, THERE IS A LADY IN CHARGE WHO IS ALWAYS ABSENT . I AM VERY UPSET AND REQUEST THE AUTHORITIS, WHOSOEVER IS PREVALENT, KINDLY CHECK UPON THE SERIOUSNESS OF THE MATTER AND HAVE MY PF REFUNDED,


REGARDS,

MAYANK CHATURVEDI

[protected]