Timbl Broadband Complaints & Reviews

Dear sir i had registered so many times complained against timble that my amount for installation of timble broadband at my home they take the amount and didnt install the broadband and dont refund my amount also always says you will recieved a call back but not a single call or msg i had recieved by timble team my timble complained no is R001 my name samar khan registered no is [protected]

Timbl broadband connection was not able to provide me with service and they discontinued their services in my area. I asked them to payback my security deposit of rupees 1500. But they said it will take 15 days for the same. When i called them after 15 days, they asked me to wait more 7 days. I again called them after 7 days and they repeat the same that please wait 7 more days. Now i am very fed up with calling to timbl and getting same answer. Now they can't update me why my refund hasn't been done or even give me a reason for the same. No body is calling me back from their side. They are very irresponsible and liars. My complaint number is c043. And my security deposit due is rs 1500 inr. My timbl user id is 2013066.

I discontinued their internet services on 28 september 2018 as per their rules they had to collect router in 7 days and provide refund within 48 hours after router collection., they were about to collect router and provide me refund by 5th october. But router was collected on 18th november and till now refund is not provided. Every time on customer care they say its under process.

Got Installed timbl broadband for Rs 2725( including monthly charges, installation charges) but didnt able to use internet facilities as its showing no internet access, called customer care many times and forwarded mail also but didn't got the resolution. It's been three days didn't able to use internet nor getting any revert from timbl. Called customer many times and each time they say that it will resolve within 6 working hours but I didn't got any resolution even after 48 hours.

Worst Service ever!

My broadband is registered on my number [protected] and I have been registering complaint that I have frequent network drops. Due to these frequent drops I have not been able to use broadband at all.

I have registered multiple complaints over last two months but none of your executives care to resolve the same. Fake promises are made at the time of recharge.

How can I forget to mention that your call center guys close the complaints without resolving and say that connection seems to be fine to them in their systems.

IMPORTANT: To other fellow customers or prospects of this fraud company, if you have given security amount for router, consider it gone as they wont refund security amount all, I tried to recover it many times in last one month however was forced to recharge one last time to suffer worst broadband ever for one more month.
And god forbid if there is any issue with your network/router, these guys will tell you that its you who is not able to use it or its your device that is not working. Internet is working well in their systems.

This is second day o[censored]sing it's service in one of the decent area of gurgaon and complaint registered on the very first day for very low speed and the very second day it's almost 1 Mbps speed which was claimed 50 mbps...simply ### and no body is listening and came yet to resolve. Your are really sucks Timbl. Screenshot is attached for your reference.

Serious connectivity issues enforced me to drop this connection only after a month usage. They did try to console a lot for maintaining the connection by making frequent fake promises and complicit claims that the network issue has been resolved. On several instances, they revoked my cancellation requests without my prior approval on grounds that network issues have been resolved. This is when i got the first hint that they are a fraud company. Later on repeated calls and using swear words they approved the cancellation status and promised to deliver the refund within 15 days from cancellation. That was on 6th of september, so refund and pick up of modem was supposedly due by 21st.in between, they made frequent false promises that the modem pick up guy would 100% reach at my doorstep on a particular day, and this ate up my whole day, not just one day. Today, on 24th sept i called again only to hear from them that i will get the refund by 28th sept. But the policy declaration clearly states that upon cancellation, modem will be picked up and amount refunded (1500-security fee) within two weeks after cancellation.
I'm extremely dubious if they ever going to initiate the refund. Made a big mistake by hiring services from them. Would suggest customers be very wary before filing their broadband services and better go for the popular trusted ones.
I will be filing a consumer complaint very soon against this company and will see that all steps are taken for suing this fake service provider.
Those who have faced similar kind issue can come forward. A joint effort will help to claim our justified demands.

Hi,
I am sweta jain. I contacted at your local support centre.. They provide me number of local dealer.
Without site visit they send a person who asked me to do payment of 3 month plan and person who came to collect payment and aadhar verification confirmed that he will installation in next 2 days..
With continuous calling to them, they finally replied that this area is not in our permit and we can't do installation. Go and ask for company executives for refund. I mean what is this. Are we an #. I will go to consumer court for claiming damage of my time and money.

Initiate my refund asap
My contact number is [protected]

I've been using timbl from last one year. Recently only i got a big issue which they couldn't resolve in even 7 days due to which i decided to cancel the connection. I placed cancellation request on 20 dec'2017. It has been 7 days but there is no response on cancellation or refund. Customer care representatives are just beating around the bush and hiding things about real status of cancellation. They tried to convince me alot to continue with the connection. But i was deeply dissatisfied with the recent issue which i faced.
Please help me get my refund of rs. 1500

Fake company :
Worst customer support: they do not help

Fake service agent : do not pick their
Customers phone after giving connection

Its about fake commitment by timbl wifi service providers.

Your service provider committs me 100 mbps speed but i am getting below 10 mbps. I do not use the wifi after installing it and also am calling timbl customer care daily but none of them responds properly. I paid ₹ 2335/- and i want my full refund.

I am using timbal broadband services from last one one and it was working fine when i join this network but from last 3 months it was not working and no customer care is taking this issue as i reported so many complaints to the company .

Do not install this pathetic internet broadband services as they do not have the sufficient infrastructure to provide the broadband services for more that 50 connections .