Tjori.com Complaints & Reviews

I placed on order on 30th july and i am yet to receive the order. They keep delaying the delivery every week. Basically they don't have any customer care and there is only one phone number and one email id on their website. The telephone number is fake and does not work. If you email them then out of 20 emails they may respond to one just stating the apology for the delay but they never mention about when we will receive the product and the reason for the delay.

I think this is a fraud company and i have lost the money i paid. If we comment on their fb/instagram post asking for the update then they immediately delete the comment/post. There is no way to reach out to them at all. Once paid money is gone, so dear customers please do not order from tjori.com their website looks very fancy but they are only out there to cheat people. Please be conscious and mindful before ordering with them as i have had a very bad experience.

I purchased a culotte saree from tjori.com in the month of may 2020. The order arrived on 25th august (Thankfully the same year!). Upon opening, the saree measures 0.98 metres to be precise. I immediately shot a mail to them with a complaint that it is too short, unlike the website where the length of the saree is 3.5 metres and that it doesn't match the pictures as shown on the website.

And then, the cycle of irritation began, since they chose to deliberately keep mum. Absolutely no response from the customer support for days. When i sent a mail enquiring about delivery of other products in the same order + the complaint in another para, they responded to the delivery date only. Carefully ignored the complaint.

I would like to have the product replaced, or returned, at the earliest since this correspondence is exhausting and is causing unnecessary harassment to me for absolutely no fault of mine. That's not how online business works.

I purchased a culotte saree from tjori.com in the month of may 2020. The order arrived on 25th august (Thankfully the same year!). Upon opening, the saree measures 0.98 metres to be precise. I immediately shot a mail to them with a complaint that it is too short, unlike the website where the length of the saree is 3.5 metres and that it doesn't match the pictures as shown on the website.

And then, the cycle of irritation began, since they chose to deliberately keep mum. Absolutely no response from the customer support, for days and days and days. Online shopping is being used by these "homegrown" fraud brands for filling their pockets while we as customers fall for labels with verified handles on instagram.

I ordered for 3 unstitched cotton suit pieces from tjori with online payment on 10th of May
Only 1 suit piece was delivered to me...
On 7th of July after innumerable emails sent by me I received 2 cheap t-shirts instead of 2 salwar suit pieces which I ordered
Till now I have not received my correct order from tjori
They are cheating innocent people
They are frauds

Hi, i have placed an order during lockdown on 11th april, since then i am awaiting for it. It has been 3 months now. All i get the mails of a new dispatch details in response, they never process my order, they don't talk about refunds. This is extremely unprofessional behaviour.
Every time, they commit new dates, they don't call back and no updates from their part. Every time i see the delayed delivery date. They will stretch it,...

Dear sir,

Please find the attached photo.

I received wrong and only 2 pc product but my order quantity 3 pc

I didn't receive the due product (2 qty of advanced gel based hand sanitiser - 200 ml).

Order no : 476509,
Order date : 19.05.2020

Invoice number : [protected]
Invoice date : 28/05/2020

I have placed online order on tjori for sanitizer spary on 25.05.2020 through [protected]. Till date material not ready and not dispatched. I tried cancel the order. But tjori refuse cancel order. Tjori is give false promises and false statement that material ready for dispatch and shipped through courier pickrr through awb no[protected]on 04.06.2020. But yesterday courier pickrr has confirmed materials not handed over to them till date. I request take action against ms tojri. Also cancelled my order and adequately compensate me. P. S. Reddy
[protected]
[protected]@gmail.com

Ordered two items one week back and got confirmation of receiving the subjects by 8th june 2020. Till now no call,, no confirmation from supplier.
I have already paid thru paytm.

The first experience ordering on tjori was terrible. They sent a torn/defective product. They do not refund your money back and instead give you a credit to purchase another product.
Since the amount i paid for the first was fairly big i did not have an option but to order something else.
The 2 items i ordered have both turned out to be defective again..
So basically i need to go through the circus again to return, wait for the credit, order something else again..
Do you guys think this is a joke? Have some respect for your consumers time who are actually the reason your business flourishes.
Mansi gupta - the founder of tjori really needs to pay some attention. Would help if someone can post mail id online so we can write to her directly about her trashy company.

Though their website posts some really good stuff that tempts you to purchase; please expect a terrible customer experience when you order from here. You may just receive the wrong order...

Firstly, i cannot figure why their pricing is different when one accesses their us site compared to the indian site. When i asked them, their customer support stated because of customs incurred in the us etc. But their item was shipped from new delhi to singapore! I bought clothing from them and i am utterly appalled by the shoddy stitching. No interlocking was done on one of the pants so i had to send to a tailor and paid more money to have it fixed. As for the other clothing items, all of them had below par stitching and i spent a good time removing lose threads and fixing poorly stiched parts. If i leave it be, i'm sure it will give way in 2 to 3x of wearing them. It is obvious they don't have any qc. Buyers, beware. Dont get cheated.

I placed order for a dress with tjori on 7-nov. Made online payment for the item. It's been 23 days now and the parcel is not yet received. I am following up with tjori team on regularly basis but all efforts in vain. I didn;t know that they so so unprofessional & highly inefficient in satisfying customers when the other sites are delivering products within a week. This is my first and the last order with tjori! I am going to add my awful...

I ordered a pair of earrings from tjori.com on June 10, 2016. Order no.[protected]. I received them yesterday. They are very cheaply made. The wires are so thick that my ear began to bleed when I tried to push it in.
I immediately emailed them and requested a refund. After hours one customer care staff replied, very casually and offered a reverse pick up and a voucher.
I refused to accept the voucher as I do not wish to shop from them again. I have had enough. They did not reply me back.
Today they sent an email advising me to be patient as they only reply after 24 hours (!!!) to any query and flatly refused to give me back my money.
However, it is clearly mentioned in their return policy that they give full refund.
I feel cheated.
The internet is becoming filled with such fraud, incompetent websites that are fooling the customers and also misbehaving.
Please help.

Thank you.