Toothsi Complaints & Reviews

Toothsi aligner make spam calls everyday from different numbers. Initially i responded that i don't want your product then also they make spam calls everyday. I blocked 100 of number but each call comes from different numbers some of them are also not official numbers.

Subject: Complaint and Request for Refund - Order ID: UID: TISU[protected]

Dear Toothsi Customer Service,

I hope this message finds you well. I am writing to express my extreme disappointment and frustration regarding my recent experience with your company. I placed an order for aligners under Order ID [Your Order ID] on [Order Date], and I regret to inform you that I have not received my aligners as of today’s date.

What further exacerbates my concern is the complete lack of communication from your end after I made the payment. I expected a certain level of professionalism and courtesy from a reputable company like Toothsi. Unfortunately, I have not received a single call or communication regarding the status of my order.

Given the circumstances, I must express my growing concern that this situation might indicate a larger issue within the company. It is disheartening to think that Toothsi, a company that many trust for their dental needs, could potentially be involved in fraudulent activities.

Considering the above-mentioned circumstances, I am left with no choice but to request a full refund for my order. I have attached the necessary payment details for your reference. I trust that you will process this request promptly and with the urgency it warrants.

I sincerely hope that this incident is an isolated one and that it does not reflect the overall standards of Toothsi. I look forward to a swift resolution to this matter.

Please confirm the receipt of this complaint and provide an estimated timeline for the refund process.

Thank you for your immediate attention to this matter.

Sincerely,

Dr. Manila Singhvi
[protected]

Unsatisfactory Treatment. Smile Buddy and RM assigned at the initial point no longer reachable or track the prpgress. Have been requesting for a virtual consultation with dentist that too was not provided and they keep transfering calls from one department to another.
Aligners break within 6-7 days and they make you purchase new ones.
Highly disappointed, wish to discontinue and request refund for the set lf aligners not dispatched....

I wanted to get my teeth fixed and inquired about it. I purchased the impression kit and got my VC scheduled with an online doctor of toothsi, who asked me for some images of my tooth to see what needs to be fixed and how many months it would take to fix it. She said it is a relatively easy fix and it will take 5-6 months. She showed me the total pay plan and I opted for an EMI based option and paid a sum of 11000 as the first payment. The...

Hello team,
I pre-booked my treatment and paid 11000 rupees. They told me if you are not okay with the given plan, I could cancel and not process it in the future. I also want to cancel my plan They told if I cancel they will deduct 5000 without reason Please help, me

Called every few hours harrassed by this and disturbed very bad disturbing behaviour

I don't want any service from this pathetic company, they are calling and harassing me. I just want this ### to stop.

Over a month ago, I initiated a refund request after paying Rs. 11000 for a plan that I subsequently canceled. The plan wasn't suitable for me, and even the orthodontist advised against it. Despite this, I have yet to receive any response or notification regarding the refund status from their side. It has now been more than two years since I made the initial request.

They calls me everyday for information, I yell at them to not to call me again and again but they never seem to stop
In coming future I might opt for firing a FIR against toothsi

Though I have not shared any interest in their service, I am receiving multiple calls daily, from different numbers, asking for the same.

They are calling 10 times in a day everytime from a different number.

I have just enquired about toothsi for what all the procedures will be and what will be the outcomes and all general enquiry. but apart from this they started to call me every now and then as if i have something with me of them and did not stop it untill they have made me pay the payment of their desired treatment. After all these i asked him (represtative) where is the receipt then he took few minutes and mail came in whooping INR of 60960.
Without any clear explanation without any consent would the consumer needs it or not they don't think of these, for few days i felt my self a victim from jamtara scam, how they used to mob people the same way they did it.

I request for dental service wherein they enrolled me for loan without letting us know that it's a loan with bank. I was in dilemma that toothsi is providing EMI option. Now EMI is getting deducted from my account. I don't want to take service and I raised several complaints over the calls but Noone is there to answer. I have all the recordings they're just making fool and buying time instead of giving solution. Aarti, Pradip and nitesh highly unprofessional and doesn't hold capability of providing solution. They just delegate the call here n there I want strict action against them

These people promised me to provide service and taken the downpayment but did ghost me for a month and after raising multiple time to their customers care also did not help. Then when i asked for refund they did show me a policy that was never signed or shown to me!

Toothsi doctors Dr Sharvari Gavali - +[protected] can for a home visit and showed us the treatment plans and insisted on the spot payment for treatment. Instalment payments against debit card were scheduled even though we insisted do it against credit card. But to avoid midway stoppage of payment, she purposely linked to debit card so that toothsi gets full payment even after no service is given. I have reached end of my lower aligner treatment. Not only am I not happy with the end result but they have put permanent attachments which they need to remove but refuse to schedule an appointment after 4 days of follow up. Zero service or follow ups. Daily I’m calling and everyday I have to explain my situation. No dental team is calling to schedule an appointment to remove the attachments or see follow up on the progress

I have raised the refund request more than a month ago and I have paid the amount of rs.11000 and cancelled the plan as the plan doesn't suit me, even the orthodontist said it's not recommendable and so i requested for refund and still there is no response from their end nor received any message stating the refund is initiated it's been a month now.
Tried calling customer support, but their continuous response is saying your smile buddy will contact you in 24 to 48, which they don't.
And that smile buddy named Pradeep mudaliar has never contacted me after i said I want refund as i m not satisfied with the plans they have given.
A very very bad experience with toothsi i got.
When the person swipes our account before even giving us the plan but when we reject the plan that doesn't suit us, there is no response from them if we ask for refund.
This is a very bad experience I have got with toothsi ...bad responses and the smile buddy blocked me for asking about refund status.

I have raised the refund request more than a month ago and still there is no response from their end nor received any message stating the refund is initiated..
Tried calling customer support, but their continuous response is saying your smile buddy will contact you.
And that smile buddy named Pradeep mudaliar has never contacted me after i said I want refund as i m not satisfied with the plans they have given.
A very...

Dear Team,

Name: Shubham Dhoble

I made the down payment of Rs.11000 on 05-May-2022 through the website. I have attached all the proof for your reference with this mail.

I have mailed the team for the cancellation of my service. The smile expert and sale representative have started ghosting me. The X-ray was taken but it has been a month and no update is given I get a call that I have to submit my X-Ray again. Multiple

I have been affected financially and I am not in a position to pay for my payment. No communication from the team for the last month has forced me to raise it on the consumer forum.

Kindly please help me to get my refund payment of Rs.11000. It's my hard-earning money which I would be needing in this down phase of my life. please help me in this case and do the needful.

I was interested in toothsi and registered. Got a call, scheduled a appointment by paying 999. I was unhappy with the price and informed that It is not affordable for me.
I got couple if calls next 2 days and I explained them the same. But after that calls did not stop. It was continuous, irritating till now it's been more than 4 months. This is rediculos. I told them that I am gonna complaint and they seems to be not bothered at all. Kindly do the needful here.

Getting 3-4 calls each day for the past 1month even on weekend. Even after saying that I am not interested on the service.

I placed an order yesterday. Now after going through these much negative reviews I am seriously not willing to take it further.
From today's morning I have been calling them to cancle the emi plan made through bajaj credit card. Total amount is of rs 55000. They are not responding well and now the doctor with whom I consulted and book my plan with also not responding in a manner I want her to be. As she was very supportive yesterday....

Dear Team,

My Toothi UID : TSGR[protected]
Name : TANISHQ MALHOTRA

I have made the down payment of Rs.11000 on 19-JUNE-2023 through Gpay
UPI Transaction ID :[protected]. I have attached all the proof for your reference with this mail.

They said total cost would be Rs.44999. As am not financially stable, I requested toothsi support team via email "[protected]@toothsi.in" to cancel my plan and asked to refund my down payment on 19-JUNE-2023 itself.

Since i requested for refund, they are not responding, always their support team telling smilebuddy team call, but they are not giving any confirmation of my refund payment request initiated. they are telling always its not possible regardless of not opting any service. they are not giving escalation matrix and contact number also. seriously not able to understand why they are taking this much of time to initiate refund of payment Rs.11000 after i requeted them properly.

Kindly please help me to get my refund payment Rs.11000. Its my hard earning money. please team, please help me.

Initially they were all super responsive. I paid 52000 for my plan and had to submit my X-rays and other documents. When I did, the orthodontist said the alignment of the underbite isn’t possible with aligners. So they said we’ll upgrade you to prime plan free of cost. I was asked to send another gum assessment document, after which they stopped responding to my calls. I tried reaching out 7/8 times via chat and 3/4 times via call. Every single time they said they’d contact my person of contact to call me back and I didn’t receive the call from her till now. I wanted to seek refund and cancel the plan but they’ve stopped responding.

They fooled me by asking my Bajaj finance details so as to help me in EMI per month. But now i have a loan of 50000 rupees on my name from Bajaj. I never ordered from them i was just inquiring them. They are frauds .
Now they are not picking calls nor answering messages. And i got a message that you have a loan of 50000 rupees on your Bajaj finance app.
Please help me.

Even after telling them 10 times in the past month they dont remove me from their calling list. I have blocked at least 30 of their numbers but they keep using different numbers to harass.

I paid Rs 43, 000 on 8 Jan 2023, due to their fault i had cancelled the order. As they have assured that the money will be refunded within 20 to 30 days its almost five months now, even after continuous reminder they failed to refund....

I decided to purchase aligners and they were very supportive for a while. I was supposed to submit a few scans and I contacted them after i got them done, but no response from my person of contact. I tried to contact multiple times for a callback and they said they’ll contact me in 24 hours. I didn’t get any calls and I complained again. This happened 5/6 times and I’m sick of following up with this. It’s been 2 months and no progress I’d like a full refund and I’d rather go to an orthodontist instead.

I had enquired casually. But after that I am getting enormous calls daily. I want to stop these calls

This organization has crossed every limit of harassing the customers by calling them 3-4 times a day. If you every open toothsi app and didn't buy any product, their sales team will leave no stone unturned in making your life hell by calling you unnecessarily everyday 3 to 4 times. This is really exhausting and irritating.

This organization has crossed every limit of harassing the customers by calling them 3-4 times a day. If you every open toothsi app and didn't buy any product, their sales team will leave no stone unturned in making your life hell by calling you unnecessarily everyday 3 to 4 times. This is a genuine conerns. I have more than 70+ numbers in my phone's block list related to toothsi.