Van Heusen Complaints & Reviews

Offer is not clear.. Not applicable when buying 2blazers offers not applicable. They are offering 5999 blazer at 299 if we buy 10000 rs worth items from van heusen. But while billing they told that offer is not applicable if we already have 1 additional blazer in our cart. Which is not satisfied. As customer it is really very wrong. And if they are already sure then they have to write this down on first place

I recently bought a blue colored pant from vanheusen. It just got 2-3 months and it got faded and turning white.

When contacted vanheusen executive they never take that issue seriously, i tried to look over the web for any official complaint portal of vanheusen itself, but there is none.

Not sure if the pant color is blue or vanheusen just dye a white color pant to blue.

How can i take action against this?

Hi! I purchased a leather jacket from Sector - 14, Gurgaon (Haryana) - India. I love Van Heusen brand & also paid a premium for this expensive jacket. Though it was purchased around 1-1.5 yr back

Within few usages, it turned worst & leather came out all of sudden. This shows a pathetic quality of the product. Though it is slightly old but defects can't be expected for whole life.
I have attached pics of the defects...

I purchased 3 shirts and 3 pants from van heusen outlet-sigra, varanasi and one of them got faded just after 1 wash. Its original color was blue and it has been changed to white just after1 wash. After so many complaints at sigra - varanasi outlet no executive/staff is entertaining us and we have already handed over the shirt 20 days ago and our problem is not yet resolved.
Now today[protected] they are replying that your problem cannot be solved (Neither they are replacing the same nor compensating to us and replying in a very harsh manner that it is not the fault o[censored]s (Van heusen).
We request consumer forum to accept our complain and give justice otherwise no any consumer will have trust on such a big brand. Kindly solve the issue.
My registere phn no is-[protected]

I am regular user of Van Heusen brand apparels be it Formal Shirts, Trousers, Jeans etc, Recently on 12th July 2015, I purchased a Casual shirt worth 1899 Rs worth ( see attached pics ) . After wearing for the very 1st time, the cufflink button gave way & broke into 2 pieces. This was very embarrassing for me & speaks very bad on the Quality of a Brand ""Van Heusen. Also their is no extra button given by the company for repair, this is more painful. I am attaching pics of all the Shirt for your ready reference. Please look into the Quality of the Bought out parts ( Button's) which are spoiling the image of your brand.

Pralhad Thakur
[protected]

I paid $20.00 for a Van Heusen T-shirt because I thought the fabric would hold up. It has been washed one time, and has become all nubby around the collar and the neck of the shirt. I had difficulty capturing it in a picture, but got one close-up, however it is apparently too large. Michele Brooks

I went to the store at Oberoi Mall, Mumbai. I showed the salesman a particular dress I liked and asked him to give it in my size. I was holding the dress to check out few others so i could try all at the same time. Another customer walks in asking for her size, the salesman gives her size S, she says she need size XS, in the meanwhile the SENIOR FASHION CONSULTANT walks in and asks her what she wanted, she asks him for a smaller size so he asks the salesman to give out size XS. The salesman tells him that size XS was with me and that i was going to try it. The senior fashion consultant walks up to me an snatches the dress from my hand and walks towards the other customer. My dad walks behind him to ask where he was taking the dress, he tells my dad that xs wouldnt fit me ( his sales guy had given me xs size, I never asked for a particular size) . It was very rude to snatch the dress from my hand and comment on my size, I am very thin and sometimes even xs is loose for me, saying xs wouldnt fit me was inappropriate. When the store manager asked him why he took the dress he said that he was checking for the style code which he could have checked from other pieces also. Very bad service, I always take Van heusen clothes from Lifestyle etc . Their own store treating people this way was not expected

I bought 2 pants and a a shirt vide Bill No.S13/1364 on 07/11/2013 from Van Heusen, Shop No.1, Om Apartments, Opp: Bank of Baroda, Ulhasnagar 421002. Tel:[protected]

I took trials of the pants and provided them with my older pant for proper alteration of waist etc. While trial I didn;t notice any problem with the fitting of the pants, only that the pant in question was a bit tight. The Van Heusen salesman PROMISED me if there's ANY problem in next 3-4 months he GUARANTEES to rectify or replace the pants.

In evening, when I went to collect the pants, I tried it again to find one pant item no. VH/T/VTCF429S/9014/076, price 1, 599.00 had become awkward in fitting. There are wrinkles in the front and overall fitting is really poor and impossible to bear.

So when I asked him to find a solution to this problem, he clearly DENIED and said he cannot do anything and even called his tailor who FIRST AGREED to what I said but later CHANGED the tune to suit Van Heusen salesman.

So in the morning, Van Heusen GUARANTEES replacement even in 3-4 months, whereas the same evening they BECAME CHEATERS going back on their word!!! I was so UPSET I said, "I don;t want this pant.", the Van Heusen guy said, "AAPKI MARZI". I already made the payment in the morning and I was so upset and angry that I LEFT THE PANT IN THAT STORE AND THAT SHAMELESS VAN HEUSEN GUY SAID TO HIS HELPER, "SIDE MEIN RAKH DE ISKO".

CLEARLY VAN HEUSEN HAVE TURNED OUT TO BE CHEATERS OF THIRD-CLASS.

I hope more and more people will see this complaint, and next time when people go to a Van Heusen, they ask them, "I HOPE YOU WON"T CHEAT ME THIS TIME."

i went to van heausen store on 2nd may 2012 & bought tshirts, pant & one shirt .total amount of bill was approx 6800 rs.the discount offered to all customers that time was 10 % but if any customer belongs to aditya birla group he will get 15 % discount so my brother in law who is in the abovesaid group about to reach my place on 3 may so store manager told us to bring poornata id of my brother in law to awail benefit of 15% discount but we forgot to take that discount id from my brother in law so we went after 5 days without that poornata id & request to give us normal 10% discount but the store manager refused to pay that normal 10% discount by saying this that they never told us about 10 % discount .whole staff must have digested our 10% discount money.plz help us to get that amount.

Thanks

Paresh Dwivedi
+[protected]

sir/ma'am,

I, Damodar Thakur (M. no.-[protected]), is a regular customer of Van Heusen and have been buying clothes from the same for the last 5 years alongwith being a member of the same. Recently i bought 2 pants from van heusen and they have faded from the knee region ,the fact being its just been a few months.Though a popular brand name it has failed to keep up to its reputation. i expect a quick replacement of the...

2 hours back i went to Van Heusen (Franchisee), Kammanahalli branch, Karnataka to pick up a shirt and a pant. The sales attender said about this new offer- buy for Rs.4000 and avail Rs.500 off. I picked up a pair worth Rs.4398 and had asked him if i could redeem my points. He said he could not give me the offer if i'm redeeming my points worth 800 (approx). I immediately said i wanted to check how many points do i have to check how much previlige was I not given and eventually i took my Debit card out to purchase.
Meanwhile, the attender and the store owner (alongside) asked me to wait for a sec. I was waiting and then suddenly another customer comes forward and gives his clothes for billing. They happily took that and started billing. When I asked as to clarify that i was put on hold for verifying the points i had accumulated, they said WAIT FOR A SEC SIR, I WILL TELL YOU ONCE I BILL THE OTHER CUSTOMER.
Being a Van heusen Previlege customer, I was supposed to be given importance and for basic courtesy that I was standing for my bill to be delivered to me.
In view of this discourteous behaviour, I had to say THANKS FOR THE SERVICE OFFERED and leave the store immediately.
My question is : WHY WAS EXISTING CUSTOMER NOT GIVEN IMPORTANCE ?? WHY INTRODUCE CARD SYSTEM IF THEY WANT NEW CUSTOMERS ONLY? WHY??

I brought a suit from a van heusen showroom of Mahipalpur addressing as van heusen, NH-8, A block, Rangpuri Extn, New Delhi-110037 on 7/11/2011 having bill number 2103. When I went to pick that suit on 14/11/2011 after alteration they charged me 250 rupees extra for alteration.I also brought van heusen suit from Ansal Mall at Ghaziabad and they charged nothing for alteration.

Vipin Yadav
New Delhi
[protected]

Dear Sir,

We have really come across bad service given by Van heusen Thane branch and not only that they have cheated us by debiting twice the same amount and when we have asked for refund they said that bank will refund you since it has been debited from ATM card. We would request you to intervene on such issues other wise people will lose confidence on such brand.

Regards,
Shivshankar Panigrahi
[protected].

Hi,
I bought a Jacket worh Rs 3000 from Van Huesen store. On the first day I lost 2 buttons. On the next day stitching of pocket went away and in 4 days other pocket stitching also torn. Also the threads are coming out of each corner of jacket.
The sales man said company gives guarantee of fabric only.
This was really a very bad experience with Van Huesen :(

I am an advocate myself.I went to the store to buy my husband a gift.My bill no is A10/6775. I went to the Van Heusen in Great India Place mall, Sector 18, Noida, store on 20/7/2010 evening. I went there and bought 3 pants. Awesome collection and superb sales boy, but after I made the payment and then the manager/counter boy said that he would only be able to give it to me after alteration tomorrow(21/7/2010) for which i was trying to negotiate to give it to me the same day.Everything was ok till atall salesboy came up and said that he would have it delivered on 22/7/2010. I said that would be too late. He kept arguing and started becoming abusive to which I said that I wanted a refund and didnt want to buy the pants from that store.They refused to give me a refund and got more abusive and said things like" You need to understand" The lifestyle store nextdoor also had Van heusen ( i could have gone there too). They said that i would require to collect the pants if I wanted else it can just lie there . He also said " Aapke jaise customer aayenge to hum logon ka to ho gaya kaam" . People dont walk into a Van Heusen store to get treated like a roadside store. Sorry but it was a very bad and embarassing experience. I would like somebody to take action . I have bought from almost every major Van heusen store in India. I was the first customer for van Heusen when they opened in Chennai on Montieth road in 1992. Ever since I have worn VAN HEUSEN . I will not spoil my relationship with the company, but would definitely regret the fact if these two boys carried on working in that shop. They still have a chance to call me and apologize in front of everybody in the store. Please take action and also let me know. With great regret,

Regards

Kingkini Borooah
Advocate - Delhi High court

Sir,
This is to complaint against a Product of above said company. I am a reguler costumer of the same Brand and regularly using the clothes from the same from last four years and have faith in the same brand name. Four Months back i have purchase a Shirt of V., a new introduced shirt range from a reputed showroom of Van Heusen in connaught Place, New Delhi and used it but after two or three delicate washing it has tear and can not be able to wear.
I went to the same showroom, they have kept the shirt for verification from the company and said if my complaint is genuine than the shirt will deffinetly changed or replaced by the compney after 15 days after 1 and a half month when i have not recived the cal from the m then again i went to the shop and they gave a negative reply to me that my complaint has not been approved from the company and the shirt can not be replace.
I will feel highly obliged if you could replace my shirt.

Regards

Mohsin Ahsan