Van Heusen Complaints & Reviews

2 hours back i went to Van Heusen (Franchisee), Kammanahalli branch, Karnataka to pick up a shirt and a pant. The sales attender said about this new offer- buy for Rs.4000 and avail Rs.500 off. I picked up a pair worth Rs.4398 and had asked him if i could redeem my points. He said he could not give me the offer if i'm redeeming my points worth 800 (approx). I immediately said i wanted to check how many points do i have to check how much previlige was I not given and eventually i took my Debit card out to purchase.
Meanwhile, the attender and the store owner (alongside) asked me to wait for a sec. I was waiting and then suddenly another customer comes forward and gives his clothes for billing. They happily took that and started billing. When I asked as to clarify that i was put on hold for verifying the points i had accumulated, they said WAIT FOR A SEC SIR, I WILL TELL YOU ONCE I BILL THE OTHER CUSTOMER.
Being a Van heusen Previlege customer, I was supposed to be given importance and for basic courtesy that I was standing for my bill to be delivered to me.
In view of this discourteous behaviour, I had to say THANKS FOR THE SERVICE OFFERED and leave the store immediately.
My question is : WHY WAS EXISTING CUSTOMER NOT GIVEN IMPORTANCE ?? WHY INTRODUCE CARD SYSTEM IF THEY WANT NEW CUSTOMERS ONLY? WHY??

I brought a suit from a van heusen showroom of Mahipalpur addressing as van heusen, NH-8, A block, Rangpuri Extn, New Delhi-110037 on 7/11/2011 having bill number 2103. When I went to pick that suit on 14/11/2011 after alteration they charged me 250 rupees extra for alteration.I also brought van heusen suit from Ansal Mall at Ghaziabad and they charged nothing for alteration.

Vipin Yadav
New Delhi
[protected]

Hi,
I bought a Jacket worh Rs 3000 from Van Huesen store. On the first day I lost 2 buttons. On the next day stitching of pocket went away and in 4 days other pocket stitching also torn. Also the threads are coming out of each corner of jacket.
The sales man said company gives guarantee of fabric only.
This was really a very bad experience with Van Huesen :(

I am an advocate myself.I went to the store to buy my husband a gift.My bill no is A10/6775. I went to the Van Heusen in Great India Place mall, Sector 18, Noida, store on 20/7/2010 evening. I went there and bought 3 pants. Awesome collection and superb sales boy, but after I made the payment and then the manager/counter boy said that he would only be able to give it to me after alteration tomorrow(21/7/2010) for which i was trying to negotiate to give it to me the same day.Everything was ok till atall salesboy came up and said that he would have it delivered on 22/7/2010. I said that would be too late. He kept arguing and started becoming abusive to which I said that I wanted a refund and didnt want to buy the pants from that store.They refused to give me a refund and got more abusive and said things like" You need to understand" The lifestyle store nextdoor also had Van heusen ( i could have gone there too). They said that i would require to collect the pants if I wanted else it can just lie there . He also said " Aapke jaise customer aayenge to hum logon ka to ho gaya kaam" . People dont walk into a Van Heusen store to get treated like a roadside store. Sorry but it was a very bad and embarassing experience. I would like somebody to take action . I have bought from almost every major Van heusen store in India. I was the first customer for van Heusen when they opened in Chennai on Montieth road in 1992. Ever since I have worn VAN HEUSEN . I will not spoil my relationship with the company, but would definitely regret the fact if these two boys carried on working in that shop. They still have a chance to call me and apologize in front of everybody in the store. Please take action and also let me know. With great regret,

Regards

Kingkini Borooah
Advocate - Delhi High court