Varun Motors Complaints & Reviews

I have done multiple follow up for the insurance copy and documents to be delivered to my place. They first said it would be sent to my new address and now after one month, they want me to go the center and pick it up. They don’t respond to my mails inspite of constant follow up. They called me 15 times to buy the insurance policy and now least bothered to execute the same.

It’s very disappointing to see such service from varun motors madinaguda

Varun motor begumpet wokshop done the body work without proper approvals from bajaj allianz insurance company, finally customer paid the rs.12788 amount to varun motor.

I visited varun motors maruthi suzuki begumpet showroom on 22nd july 2019 for replacement of rear bumper
On 22nd july 2019 bajaj allianz surveries observed/visited my car given approvals and work order by surveyor mr. Karteek battini (+[protected]
Then varun motors maruthi suzuki people started working completed by 26th july 2019 and ready to handover to customer (Me),
On 26th july 2019 again one more surveyor mr. Sambasiva rao t v (+[protected] said claim got rejected.
I talked to everyone but no use.
Now the question: why bajaj took 5 days to take reject and why given initial approvals and work order without proper checking the claim?

If you could have give the rejection within 1 or 2 days, maruthi suzuki people will not repair/replace item (Rear bumper) right, after 5 days came and saying rejected, this is how bajaj working style?

Because of your delay customer is suffering, bajaj people saying we are responsible. Because of survey mistake why should customer need to suffer.

You could have inform the claim within 1 or 2 days right.

Finally i paid the 12788 amount to varun motors

I have purchased new swift car in varun motors pendurthi on behalf of m v v sandhya tr no: (Ap31yttr6958) on 26/06/2019 we have opted special number for my car. Even i have one month validity to select my pr number but automatically pr number was alloted on 11/07/2019 without our concern. To question this i went to varun motors pendurthi on 12/07/2019 the respone was very bad, they told that we are not concern about this after selling of car they dont care of customer i think so i am very shameful towards varun motors about their respone towards customer. After that i raised complaint in online in varun motors complaints some online complaints concern person called me and asked about my problem and told he will rectify, till now they didnt rectified our problem please help me i am ready to file a complaint in court also if they dont respond or rectify my issue

The service is horrible. I have given my swift for body repair on insurance claim.
The vehicle is not fully repaired even after 5 days. One door left as it is and front bumper cliff is not provided. Moreover, the rare bumper got damaged by varun staff. They asked me to bring the vehicle after 3-4 days. Then i went with my vehicle after 4 days.

They have taken almost three days and vehicle is not handed over.

The service is very bad.

I am very much disappointed with manager, after 4 hrs of waiting.. When we want update about the process. He was like if you misbehave with me i will give police complaint and all. Seriously i am not here to listen this kind of dirt and # from manager over there. Beforehand we asked will you do it else we will be leaving. They assured us work will be done by d time. And behaviour was very disrespectful i have ever seen. I would request you to take probable action towards him. Thank you

I have given my car for an insurance claim and my rear and front bumper were replaced. Issue is that they have uses a different colour than the one of my car. Please see pic. Still this is ongoing and i hope they will repaint it using the right colour. I think this will give you clarity on the quality of service.

After discussion they agreed to repaint it but they dropped the car after keeping it for a day at my home without repaiting it and screwed my car further.

My name, rashmi panda, enrolled for driving classes for inr 4500 rupees in maruti driving school run by one of your dealer shop varun motors branch located at madinaguda, hyderabad-500049. The fee does not include the license costs (Learners and permanent licenses). I was told to pay the fee in instalments and i made an initial payment of inr 2000 rupees. Here are the initial promises made by the maruti driving school:

1. Pick and drop from home/residence
2. Theory classes (1)
2. Simulator classes (5)
3. Learners driver's kit (Instruction manual & cd)
4. On-road practical driving classes (11 hours @ 10 kms per day per class)

Here are the issues with this branch of maruti driving school:

1. The pick and drop which was promised by maruti driving school before enrolment has been denied to me.
2. Irregular schedule of the entire driving course which results in waste of my time.
3. Very poor response over the phone by the staff
4. After 3 on-road practical driving classes, im again denied the rest of the course until the rest of the payment is done.
5. Make students wait on the road for the practical driving classes
6. Completely false commitments by the staff.

While there is no denial of the rest of the payments from my side, the trust factor does not exist on the customer and made me wait on the road for today's class. The branch does not attempt to communicate with me properly to sort out the issue.

As the maruti customer, i believed in maruti driving school and maruti suzuki brand for customer service excellence. Sadly the reality is different.

Request you to consider this feedback and take necessary actions to solve the issue.

Thanks

Rashmi panda
Mob: [protected]

Worst customer service in balanagar service center
I have give my car for claim and i have visited the branch today for picking up. In the bill have asked the dicount ans service guy went near manager mr.basha. he was shouting on the poor service guy. He is not intrested to speak with me(customer). He is not even busy. He was idol. How stupidity is this he was doing timepass. I can even show u the pics. As a customer its my right to ask discount
If you want to give or not its your wish. He is think as if he is the only manager inbtjis world. Plead teach him some ethics.this is not yhe first time many times i have seen is reduculosness. Their no option for uploading pics or icould have shown u guys.
Regards
V.Rajendra
[protected]

I am from hyderabad and i purchased maruthi dezire from varun motors
In sep/oct 2010
During last 2 years clutch plate had to be replaced 3 times (Twice thro' varun motors and again it is not working and requires replacement)
I am very very unhappy with muruthi clutch plates
I am convinced these are poor quality and blame maruthi / varun motors
My car reg no ap au 9923
I feel maruthi should bear the cost of replacement

I bought alto lxi 2010 at varun madinaguda. Sells person promised to hand over vehicle with general servicing, accessories.
But i received vehicle with no service and accessories. And tries of the vechile is also not well. I have waited for 3 months but still they did not give any accessories and i am calling them repeatedly no one is giving any response properly.

I have to state that the car no. Ap30ad9674 having dent to the right side car door.in this connection i proceeded to go varun service centre to rectify the dent & paint problem. But varun service center, srikakulam not done the job properly which caused bubbles on the door and also taking more time.
Hence you are directed to rectify the above problem immediately.

Reckless answers with customer and extra charges on labour. Jubilee hills branch

Hi

Tr no. Ap09wctr1066
Pr no. Ap09cw3485
Car name: wagon r
Color : bakers chocolate

Today morning i given my vehicle for pick up paid service. Servicing was completed by 3:45 pm and called them to handover and i told them to pay via card. Executive b manohar, sent another means of payment via payzapp which i accepted and i was in urgency to go out. I told executive to sent vehicle & in the mean while & told him to pay.

But executive manohar did not sent vehicle unless payment recieved.
At last i told him to bring pos machine. How come he act so rude when i said i'l pay in meanwhile & how come he accepted via machine. Delayed & at last sent @ 5:30 pm which cancelled my schedule.
And also
Front wipers replacement : additonal 50 charged
Rusting charges & cabin filter adjustments : additional 50 & 75 charged.

How come they charge extra labour prices when default labour charges are included.
I can say finally i'm unhappy with the services and il not recommmend others. Thanks

Pathetic service by varun motor team - chandanagar. I have been there on 13th aug to check on both celerio & swift. However finally we confirmed we would book a swift - vxi. Though we liked and opted for a silver, the executive informed that there is a granite grey readily available and can be given within a week. However with lot of discussion we opted for the same. We were asked to pay a booking amount to block the car. Since it was 6:30p. M and cashier had left for the day and receipt was unavailable, we made a 5000/- payment via debit card. After 3 days received the receipt which mentioned celerio, when asked the executive arun confirmed "no initially you wanted celerio, so by mistake the receipt is made. It is ok, as this is just the booking amount. As promised i was supposed to get my car delivery the same week. However no calls from the team, after multiple follow up they confirm that car has been given to another customer who had made a complete cash down. Both the executive, mr. Arun, his tl, mr. Singh promised to deliver by aug 25th. However they do not give as promised and come up with a new excuse, we have got a silver celerio and you can buy the same. As a customer when i choose to buy a swift-vxi and confirm the same, they insist on me buying celerio if not wait for another 6 weeks as there is no manufacturing happening. This is unbelievable as maruti suzuki is known for it s customer service and we are being given such pathetic service. I insist on they returning my booking money as i will get the same from other showroom. They make me follow up, run from one person to another, fill forms, write letter etc, still after 2.5 months i have not received my booking amount. Now they state that it was paid by a credit card so the procedure is very difficult.
I really don't care as they failed to give the car i wanted, now post ample follow they do not want to give my booking amount which was paid by a debit card. I got the same car from other showroom in hyderabad which was easily available. Varun motors being a big brand name dealing customers in such a shabby manner is least expected. Hence posting the same here for a solution.

Hello Maruthi/HR,

I like to rise a complaint against Maruthi Dealer VARUN MOTORS Hyderabad ( Nankaramguda Branch).

Here is the Scenario ---

I booked the Ciaz vxi+ vehicle on[protected] at Nankaramguda branch.The Executive with Team Lead has promiosed that they will deliver the vehicle in 3 -4weeks time.As i have a

Memorable day this month as i planned the delivery in that particular week.Since a week the complete team failed to receive my calls and if they receive, the call end up with no

updates on the delivery.As i approached Varun Motors yesterday, the team is telling that there is no Vehicle at all in the plant.

I was speechless with their reckless answer and behaviour.Based on their promisary date i already paid one moth EMI to the bank, which is pricking my mind and heart.

As i have immense respect towards Maruthi brand, this made me to write down this email to the HR concern thinking of Justice to me.

If i dont hear from the HR concern in one working day, i will proceed legally, as i have in written document from the Varun Motors regarding the delivery date.

With Immense respect, i like to wait for one more working day, that is today.If i dont hear from the concern i will launch a complaint tomorrow.

Thank You.

Ravi .D

[protected]

Hyderabad.

I booked the vitara brezza car on 17-mar-2016 and paid the deposit amount. I selected zdi plus model with white color. They promised to deliver the car within 4-6 weeks and same has been written on the application form. For every follow up, they say, it will come in 2-3 weeks. But now, it is more than 6 months, and still no clue. I want to file the compliant against their poor service.

Hi,

Couple of months back I gave my car for regular servicing at Balanagar service station, Hyderabad, I opted the offer for door pick-up and drop for the general servicing (includes: oil changing, engine servicing, AC servicing and cleaning, wheel alignment etc) for my car (Alto). The performance of my car wend down after the servicing, my car started vibrating/jerking a lot specially at huge traffic areas. It was very annoying to drive. When I informed the issue to Balanagar technician support they did visited and told me that this could be due to clutch plates and will get set over a period of time. But this did not happen and I was forced to take my car to Gem motors at Hydernagar servicing station (which is closer to my place.). They said there was some problem with AC and Caliper pin greasing, which was not done properly during my general servicing. And I ended up paying Rs:877.I kept quite I did not want to escalate this issue, I thought let it be, I kept it to my self.

But last week my care broke down at jublee check point. The complete gear oil got drained out and the engine got displaced. I have to call towing van to take my car to Gem motors Hydernagar. The technicians said it happen due to rust over the nut bolt. And I ended up spending nearly Rs:4000 to get it done.

My concern is:
1) When I gave my car for servicing why your technicians did not look at the engine properly? They just ignored the condition of the nut bolts, they didn't even bother to replace it. This kind of negligence is not tolerated.

2) There was no proper attention to details given during the servicing. I have to get the AC and Caliper pin greasing done again at Gem motors just with in less than 2 months. Is that you call servicing?

I have purchased my car from Varun and I expect a good quality service from Varun, but this kind of negligence in work will is spoiling the name of Varun. I wrote a mail to Varun Balanagar but till now there is no response from there end. I ended up around Rs:5000 just for the bad service from Varun.

Here are the details of my Car:
Reg No: AP 28 AU 1259
Car : Alto,

Regards,
Anand

I have given Maruthi Alto K10 Regn No AP04 AD 5229 at Varun motors Ring Road Vijayawada on 31/10/2015. Till today...the response is Spare parts are to received from Head office...No date for delivery..Pl expedite repair and delivery...JVRamakantha Rao Senior Manager SyndicateBank Regional office Vijayawada

I paid advance rs.5000/-for purchase of a pre used car, condition to loan for rs.180000/-and 36 months tenure fixed with varun sales man and the same person arranged hdfc loan exutivemr. Anand.

But the loan was not sanctioned for 30 months tenure only. Hence we withdrawn our deal due to the change of financial facilities. Hence please refund my advance.

Details:
Name: m m ester kumari
Car: wagonr 2007/ ap31 au 4078
Amount rs.5000/-
Date:18.02.2015,

James.Kumpatla
[protected]

I have booked Swift VDI on June 6th at Varun motors, begumpet. The sales executive has given me a tentative date of 1 month orally but in written it was actually 2 months or so.He said that was formality. Since then there was no proper response from him.I have been visiting the showroom until recently for the status of the car. He has once said that the production has stopped for a week. After few days he also said that the car has not yet been dispatched and that was not their problem, but with Maruti. They gave a 100% confirmation that the car will be delivered within 20th of August but failed to do so. After that have given the date 22nd August for the delivery. When we went to pay the remaining amount for the car, they have showed us a Silver color car instead of White which we have booked. Silver was not even our second choice on paper. They are not certain about when they would deliver the White color Swift. We are very much dissatisfied with the service of Varun motors begumpet. They are just fooling us around.

Sales executive name: Ravi
Sales executive Team leader: Sumanth
Assistant sales manager: Paul

Hi, I took delivery of new Alto Xcite on 27th Dec 2009 by Dealer sales executive Ramana and his team leader B Pradeep Kumar at Varun Motors Banjara hills, though I was intending to take the delivery on 31st Dec after the loan is approved. I was even mislead by them in regards to my car loan.

Its been one and a half month and my vehicle is still not registered. Nor the executives neither the concerned managers of the branch responding to my requests. I was caught thrice for not having my vehicle registed even after a month. I need assistance in this regard. Thank you.

Vedanth TK
[protected].