Vetri Travels Complaints & Reviews

Beware of this vetri travels. I booked a ticket to travel from karaikudi to chennai, on June Sat 21st, 2025 (10.45 pm). I booked the ticket through goibibo.com On the same day evening they called me, saying there was not enough booking and going to cancel the ticket. I asked, don't you have an alternate bus option, they said we have upper deck seats available at 11 pm. I told them, I am travelling a handicap person, I cannot use the...

Hi.
I'm travelling from Chennai to Paramakudi (Date : 29.12.2024) with the Bus Regn Number of NL 01 B 2042. The bus was brokedown near Villupuram at 2.15am. The passengers were trying to reach the travels company. But they didn't get response. We're waiting till now.(5.30am). We're asked about the spare bus. But they didn't allocate and there is no proper response.

Kindly take action against this bus.

Thank you

Hi, I booked a bus from TRIVANDRUM to Chennai on 25th Dec (boarding point: Kazhakootam). However the bus was cancelled as confirmed by the travels and they later merged it with another travel. We informed them that we do not want to travel and asked for refund as the timing of the bus departure was 3 hours later. Now we have been following up with travels and there is no response whatsoever.

Ticket number : VTA-AP-
[protected]

One of the worst bus to travel with the a/c is not working properly and they just switch it off for sometime as per there convenience. The luggage was fully drenched when arriving at the destination . Have never experienced such as service with any of the a/c sleeper bus.They were not even ready to apologize for their mistake... .

I booked a ticket from Chennai to NAGERCOIL on 11/11/2023 AC sleeper volvo bus in Vetri Travels. On my travel date before 2 hours of my journey start, vetri travels team member called and told bus has been due to some technical issue, your booking amount will refund with in 1 hours. But today date is 13/11/2023, still now I didn't receive my refund amount. From past two days am trying to contact vetri travels over the call and email. But they are not responding, not revert email, didn't pick the call. Please help me to get my booking amount.

Me and my husband were booked the vetri travels AC sleeper bus from rasipuram, Andagalur gate to chennai by redbus app for return trip.
WE reached the pickup location by 10:20pm. our bus timing is 10:30pm, we called the driver and asked him where was he.
initially he told us that, the bus won't come via that location, then he said wat for 45 mins and cut the call.

i called him again and asked how can we wait for 45 mins its highway, and its almost 10:30pm. he replied like, if you want, wit ther, else call to customer care and go

we called customer care, one lady picked the call and said, let me wat for 5 mins, will call back to u...
but no calls arrived

we called her.. she keep on told that wait for 5 mins...

and we called the driver after 45 mins... he told us to wait 30mins more...

That told us, i'm responding u please understand us... he is the only one person who handling passengers and call also...
but how that was our problem... we are at mid night on highly risky area with police officers... who came for security purpose...

we asked the customer care lady for refund from 11:00 pm, but she didn't told us till 12:30 pm, that refund is not available... have to call redbus.

We tracked the bus from redbus, the bus crossed over way by 11:40pm via another route.

We again called driver, he told us to wait. but the bus was crossed.

so we called customer care lady she also told us to wait... then the customer care lady called us, and said, "wait for bus another vetri travels bus will come, they will pick u and shift to
your booked bus, which was already crossed...

there is no way for us so we waited, but the driver called us and told that, come with auto i will give money to u.. and i will pick from crossed location...
that time there was no auto available.

We returned to our home with my brother(luckily he was not went for night shift job)

then the vetri travels sent message that, we waited for long time for your arrival, since u r not coe to pickup point we cancelling your tickets... sorry ...

the redbus customer care also not responded till we told them, to we will complaint on consumer portal... then they called us and told us to wait for 48 hours... the 48hours got over...

so i raising this complaint please refund our amount...

we suffered:
1. we were on pickup point on time
2. waited for more than 2 15 hrs at midnight... highways... highly risky area
3. loss of sleep and mental peace
4. On next morning my husband has appraisal meeting, he lost the good remarks (one year of hard work)
5. Amount lost... not refunded yet

Driver behavior was very ruthless, when asked to stop the bus for rest room. He didn't stop the bus at all. He have no value about the passengers discomfort, when travelling in Air conditionied bus. Dtiver Contact no: [protected] Bus No.:NL 01 B 1126

We a had very bad experience in the bus driver. When ladies and senior citizen want to go restroom and driver doesn't care about any of the passengers and didnt stop it at proper place to do earlier morning activities. Driver name is Mr. Sunil kumar and we are traveling from marthadam to chennai bus no is NL 01 B 2034.

I was travelling from Sivakashi to Chennai on 26.05.2023 at my business trip. Booked a ticket at AC Sleeper class and the vehicle alloted was NL01B1450. Paying a premium ticket fair of Rs. 1700 per passenger was lacking from basic facilities of Air Conditioning. Absolutely no air circulation makes passengers feels suffocating and claustrophobic. Vehicle operator didn't pay any heed on raising complaint. We had to travel an 8.5 hour journey in unhealthy condition even after paying the value for the service commited by Vetri Travels.

Our family was traveled from Virudhunagar to Chennai on 12.02.2023. My boarding point is Nandha Residency, Sivakasi Bypass, Virudhunagar at 9:50 pm on 12.02.2023. Due to traffic, I called bus driver and he said bus will be available at boarding point upto 10.05 pm. We took cab and rushed to boarding point. On the way I called frequently and we reach boarding point at 10.07 pm. Please note that only 2 mins delay from my side. When we reach...

I have travelled from Virudhunagar to Chennai on today (12.02.2023) in Vetri Travels. Nandha My boarding point is Nandha Residency at 9.50 pm. Due to traffic I strukup and I called driver and he said bus will wait till 10.05pm. I board car and rushed to boarding point. On the way I frequently called driver and update him where I exactly. 10.07 pm I reached there. Pls note only 2 miss delay from my side. When we reach boring point bus not there. When I called driver he said bus started and asked me to come to Bharath Hotel, (Thirumangalam Toll). I car driver drive between 80 to 90 kms speed. Bus and car reached Bharath Hotel in same time. For this I have paid cab driver 3500/- rupees.
Already bus ticket is rate is very high and we have paid around 5500 rupees for 3 persons. From Virudhunagar to Chennai I have paid 10000 rupees. After I reach Bharath Hotel I checked with my co passengers and they said they have started before 10.05 pm in Nandha Residency boarding point. Can you imagine to catch bus we came in 90 kms speed and my old age mother in law was inside the cab. My seat number is L14, L15, U13. Pls take this is the serious issue and ask them to repay 3500/- to me. Otherwise, I will go legally.

I booked 1 ac sleeper seat in vetri travels to travel from omalur to chennai on 20.02.2021 in their website www.vetritravels.com. e ticket has been issued. Place of my boarding was mentioned as omalur. Time of my boarding was 11.30 p. M. Few hours before boarding, they called me and said your boarding point was changed which is 20 kms away from original boarding point. I called their customer care and asked them to cancel the ticket and refund my amount because there is no means of transportation for me at midnight to go to the changed boarding point. They said we will cancel the ticket and refund your amount. So, i took another bus. After two days, i called them and asked the status of my refund amount. They said, it will be refunded soon. Then again after 2 days i called them and asked the status of my refund. They replied same. Now, it's been a week, i called again and asked them to refund, they simply saying we can't refund. For a whole week, they made me frustruate and now cheated me.

Dear sir,
I have booked ticket from karur to chennai to be travelled on 22/10/2018. Suddenly i received message on 19/10/2018 that my ticket has been cancelled. When i called and enquired about this cancellation they are very rude and tone in very high.
At the time of booking the amount was rs.628. Now on 22/10/2018 morning when i checked for alternate bus the same vetri travels was available with fare of rs. 901. Knowing the demand, they have intentionally cancelled the bus and again opened the booking with higher fare.
Kindly take action in this regard.
Their travels number - [protected], [protected]