Wakefit Complaints & Reviews

Horrifying service. First the delivery agent was rowdy and did his job in a hurry which left the entire table alignment odd and had the guts to demand for tips and wouldn't leave the flat otherwise. He made me sign the paper of delivery even after refusing to take the table as it had scratches and misaligned handle and gaps in all of the adjoining parts.. saying that Wakefit customer care will take care of it. It has been 3 weeks now and...

Hi,

My Order Id # ORDER202110dbIVXM is delayed by 6 days now.I have ordered the product on 08.10.2021 and had an estimate delivery date of 11.10.2021.
Everytime I call customer care number I get same message as logistic problem.

I want my order delivered at my address asap.

Regards...

I have ordered wakefit teakwood bed 2 months back on 04-Aug-2021 10:45 am (Order Id # ORDER202108NDbkyO) and it delivered on 09-Aug-2021 with manufacturing defects. wakefit raised ticket(ticketno wakefit-586875) for the same and still they are working on it, everytime when I call they lies that they are going to resolve issue within 5-7 days. Its now around 2 months till ticket raised. We could not use product since it's delivered. They are...

Hello,
I ad orders a dining table and chairs in wake fit dated august 8th. And I paid full amount. They committed 22nd aug is the delivery date.
From then they been postponing evey 2 week. Now again asking they have some production related issues. Asking further extension of 3 weeks.
It is not accepatable they are literally harassing me with repeated postpones.
I want a fair condensation to be paid out for...

I ordered a wardrobe from Wakefit where initially it was mentioned that the fittings would be completed along with the delivery. The delivery has been done on 15th September 2021 and the delivery person did not make the fittings and mentioned that someone else will come to get it done within a day.
The next day wakefit's customer service agents told me that it would be done in 24-48 hours. But unfortunately, nothing happened. Then...

I had ordered two sofas from wakefit by visiting the experience centre in Bangalore. The colour selection was done based on the availability and confirmation in experience centre. The colour delivered is completely different. Wakefit is neither returning the money nor exchaning the sofa. In addition their customer service tells me that issue will be resolved in 24 to 48 hours from last 20 days.

order id: ORDER202108wqRwXV...

I ordered two wakefit sheesham king size bed 3 months back. Both the beds has got mold and this has also damaged my mattress, stored cloths and other items. When I called customer care they mentioned i need to buy wax and apply to entire bed. When asked to provide the wax, they told me that they will not provide any solution on this because its due to weather. They suggested me to keep beds’ parts in sunlight. Another issues is that MDF...

Horrible resolution and horrible customer care team. I initially ordered their memory foam mattress but that increased my back pain so I asked for refund within the trial period. They pitched and said for my back pain their best product will be HR foam mattress. In starting, using it but my back pain increased. I took multiple physiotherapy sessions but then got quite used to sleep on HR foam mattress. But it's now one year I got product...

I ordered wakefit sheesham bed.The bed MDF is too small so there is a large gap between them.It can broke children lag and the smell of the MDF is very horrible.It is very worst quality.When I call wake fit to replace it they are giving silly reason to extend the time of the return.After 3 day I said to return the product they are saying we have 3 days policy to return.This is very horrible experience.Worst product as well as customer satisfaction.Never...

Order id - ORDER202108xxi7zA my item is not delivered yet, 1 month completed.No response from wakefit....

Waiting for the damaged product replacement since 22nd July 2021. Order ID: ORDER202107tu91G9...

We had ordered this product on Wakefit on[protected] and till to date the customer support representatives are not aware where the order is. They have hired the representatives who are rude to customers, who say it's not my responsibility to tell us where our order is. The logistics people are calling us every weekend and say it will be delivered that day or next day. Then there is no call back to inform us on anything. When I call them back...

Order no ORDER2021051xwcv7, requested for return on 22 July .
( Manisha ) CUSTOMER Service Agent who only promise that product will be picked soon
But from last 2 months she is just playing this ### email game with me ...!!
I'm fed with with the company now infact now
We don't even receive any calls or mail from last one week about the status of the pick-up.

That's why I had to make these...

Id ORDER202107OiGEu4 date of delivery was after 20-25 days of placing the order and even the date of delivery has passed and I have not received my order ### service...

Recently I have purchased this product and this is the worst product I have seen in my life. The support was terrible. They will provide a warranty on this product but no use. These guys simply marked the status as resolved(delivered) without solving(delivering) your problem. My bed was broken a couple of times within a few months o[censored]sage but, they did not deliver the replacement parts until now. I have raised the complaint 4 to 5 times...

I did a big mistake opting for the wardrobes from wakefit. I ordered 2 4 door wardrobes and a 3 door wardrobe from them. Their initial promised delivery date is 15 days later (which is late compared to other competitive sites). Though 25 days elapsed no products reached my end. After multiple follow-ups, they sent 2 4 door wardrobes after almost 25 days from the date of order. While installing them it is observed there are several scratches...

I ordered a Latex Mattress from Wakefit Company. I was at office when the delivery person came to my house to deliver the product. He was very rude. He misbehaved with my wife and also abused with my neighbours outside my house. I have call recordings to prove. He went out without deliver the product. I was about to call Police for this but he ran away. On complaining to Wakefit, they simply say sorry sir, We have hired "Delivery Company"...

I bought a orthopedic memory foam metress 78×72 in jan, 2021 under the policy of 100 days free return policy. the metress was delivered in feb, 2021 l. i made a return request in march, 2021 but still pickup didn't process at thier end. many times i spoke with company representatives many time about that but always says that due to lockdown pickup is not being arranged at our end. i understand that problem and agreed with them. but now a...

The following resolution was added to ticket [wakefit-317989]:
Dear Customer, Greetings from Wakefit! As per your request, we have cancelled your recent order of Wakefit Orthopaedic Memory Foam Mattress & Wakefit - Andromeda Sheesham Bed with Storage under the Order No : ORDER202011s6g8Om. We have initiated the refund of 18, 700/- & 11, 326.84/- and the amount will be refunded respectively to your source account in 3-5 business days....

I ordered Bed Mattress From this company.
Order #: ORDER202010Ok0AlQ (Delivered on OCT 11. Attached email photo)
==============
But, The issue with the Order was: My Mattress was delivered in the Wrong Size. I raised it and was asked to wait for a week as it might take a week time to adjust to the original size and after a week it was still the same issue
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I complained again and then They offered...

I purchased a wakefit matress last month. They gave me an 100 day return policy with that. The product was very hot and not fit for use. I complained the same to wakefit. They asked me to return it and sent a packing material to do the packaging. I did the same and no correspondence after that. ITs 8 days now and they don't attend my calls and don't reply my mails. My mobile no is [protected]...

Order id # order202005tuaux4
Date of order: 14.05.20

With this order, i received free inr 5000 wakefit rewards coupon codes by email. However, i had deleted the email by mistake.

On contacting wakefit support, i was told that i can find the coupon codes in the "my orders" section of the website. However, no such option exists (Screenshot attached). When i conveyed the same to wakefit support, i was told...

Wakefit customer assistance is really pathetic. I ordered for a mattress and wanted to make modifications and they are very bad in taking care of request and keep on telling that you would be receiving a call within 24 hours.

I have not yet received my product but now i am quite unsure whether the product will be good or not.

I would not recommend to order anything from wakefit. May be they have paid customer...

Company is only aiming for sales not after sales support like flipkart and amazon, first i brought many products from them through their websites itself through prepaid transactions yet once i canceled a mattress and booked order again, but for that transaction refund was not credited for more than a month even after repeated calls and messages to them, just they will say refund will be credited but u will never know when. Good products absolutely...

Brought a mattress on 28/9/19 and cancelled it but still as of 10/10/2019 no refund is initiated, no messages regarding refund from them, only when i had a chat with their customer services they are speaking about refund and that too they are saying it will be processed soon, told refund would be initiated in couple of days on 2/10/2019 and after that told the maximum time limit is within 10/10/2019, but still no refund is credited.i have...

I don't know about others experience, i had very painful and bitter experience with their customer care as well as delivery team (They call it as logistic team). No proper communication. Very much delay in delivery even with in bangalore. If you order set of all products like mattress, bedsheet, pillow, protector you won't get all item at a time. It will delivery one by one. And you need to follow them. I don't know they will support for...