Wakefit Complaints & Reviews
Delayed Delivery
| Address: Bangalore |
| Website: www.wakefit.co |
Hi My name is Libby,
So it's been a more than 10 days since I ordered the mattress and the protectors. I got the mattress but I haven't gotten the protectors and I have been reaching out to them every day. It's such a hassle and so exhausting and I have been reaching out on a daily basis. All I get is a typical reply from their customer care asking me to wait for 24-48 hours. They aren't delivering my products nor refunding my money. It's adding up to 3K and change. It's been a horrible experience and I want my money back. Please help.
So it's been a more than 10 days since I ordered the mattress and the protectors. I got the mattress but I haven't gotten the protectors and I have been reaching out to them every day. It's such a hassle and so exhausting and I have been reaching out on a daily basis. All I get is a typical reply from their customer care asking me to wait for 24-48 hours. They aren't delivering my products nor refunding my money. It's adding up to 3K and change. It's been a horrible experience and I want my money back. Please help.
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Refund
| Website: www.wakefit.co |
It has been more than 6 weeks i am trying to get a refund for my undelivered order from wakefit. The delivery was inordinately delayed and hence i had to cancel my order. Now, i am running behind them to get my refund amount. Numerous complaints have been made to their customer care. But nothing has happened so far.
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Resolved
Resolved
No Delivery of the order
| Website: wakfit.co |
I have ordered a Wakefit Dual Comfort Mattress - Hard & Soft on 14th April. It was shown that it will get delivered on 24th April. Today is 30th April and i have been following up with them almost every day.. And everytime i chat with them they ask for 24-48 hours time and nothing happens with that period. I asked for their phone numbers and when i called its showing server error.. When i asked the same in the chat, they said its a technical fault.. When i asked for the address, they said they can not lrovide me the address of the company as per thier company policy... When i asked them that if i dont get the product delivered within next 48 hours (as per their ask to resolve the matter again), will i get the refund, then they said that they cannot commit anything on that.
Now, this means, i dont have their phone number to reach to them, i dont know thier address to reach them and they cannot commit any fixed resolution as they are only asking for time each time i reach to them on chat, and if the product doesnot get delivered they cannot even commit for a refund.
As per me they are not taking my complaints seriously and i fear my hard earned money is on stake.
I ask for your help in this.
Regards,
Alakesh Bordoloi
[protected]
Now, this means, i dont have their phone number to reach to them, i dont know thier address to reach them and they cannot commit any fixed resolution as they are only asking for time each time i reach to them on chat, and if the product doesnot get delivered they cannot even commit for a refund.
As per me they are not taking my complaints seriously and i fear my hard earned money is on stake.
I ask for your help in this.
Regards,
Alakesh Bordoloi
[protected]
May 9, 2022
Complaint marked as Resolved The compalint is not resolved and still i havent got any delivery from the company.. The same things are getting repeated.. All they are doing is calling and providing a time line.. But there is no delivery happening. The company do not have any value to their words.. Below was the complaint i have submitted earlier - kindly help..
"I have ordered a Wakefit Dual Comfort Mattress - Hard & Soft on 14th April. It was shown that it will get delivered on 24th April. Today is 30th April and i have been following up with them almost every day.. And everytime i chat with them they ask for 24-48 hours time and nothing happens with that period. I asked for their phone numbers and when i called its showing server error.. When i asked the same in the chat, they said its a technical fault.. When i asked for the address, they said they can not lrovide me the address of the company as per thier company policy... When i asked them that if i dont get the product delivered within next 48 hours (as per their ask to resolve the matter again), will i get the refund, then they said that they cannot commit anything on that.
Now, this means, i dont have their phone number to reach to them, i dont know thier address to reach them and they cannot commit any fixed resolution as they are only asking for time each time i reach to them on chat, and if the product doesnot get delivered they cannot even commit for a refund.
As per me they are not taking my complaints seriously and i fear my hard earned money is on stake.
I ask for your help in this.
Regards,
Alakesh Bordoloi
9873725264"
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Product - Recliner
| Address: Bangalore |
| Website: Wakefit.co/Product |
I ordered a recliner on 13th Apr'22, on 22nd of Apr i received an IVR call asking for confirmation that will i be at home or not between 9 am to 10 am for 23rd Apr. I was at home will 13:30, nobody came or called me.
Then i receive a call at 16:30 for a delivery, as we weren't at home then he has taken it back.
Since then customer service people have no idea about whats happening nor able to give us any solution regarding the delivery date. Only false promises from customer service team and their supervisor.
Till date i am not aware of the delivery
my number - [protected]
Then i receive a call at 16:30 for a delivery, as we weren't at home then he has taken it back.
Since then customer service people have no idea about whats happening nor able to give us any solution regarding the delivery date. Only false promises from customer service team and their supervisor.
Till date i am not aware of the delivery
my number - [protected]
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Not delivered
Its been out of deadline yet my order not delivered
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Wakefit sofa not delivered (already crossed one week time)
| Address: Registered Address Wakefit Innovations Pvt Ltd Plot No. 277, In sub layout of Kachakanahalli, Bommasandra, 1st Phase of Jigani, Anekal Taluk Bangalore |
| Website: www.wakefit.co |
Order ID - OD[protected]
Email id: [protected]@gmail.com
Mobile : [protected]
I am have ordered Wakefit sofa product on 27th March but still it is not delivered, I tried to escalate with customer care service many times from their side they are giving the same answer it will deliver by today or tomorrow, I understood customer service team is sitting in office and providing update but they are not checking the appropriate delivery team and asking them to deliver it on time since it is already one week delay.
Email id: [protected]@gmail.com
Mobile : [protected]
I am have ordered Wakefit sofa product on 27th March but still it is not delivered, I tried to escalate with customer care service many times from their side they are giving the same answer it will deliver by today or tomorrow, I understood customer service team is sitting in office and providing update but they are not checking the appropriate delivery team and asking them to deliver it on time since it is already one week delay.
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Refund not received
I have ordered a Mattress Protector, and i have returned the product due to color constraint. It is almost a month over and i have not yet got my Refund back. Very poor response from the support team as well. No proper update No follow-ups.
They are simply harassing us with false promises.
The poor transparency of their customer service and the delay of these refunds will never attract me to Wakefit.
30 days waiting for refund is completely unfortunate. its a crime that wakefit is exhibiting.
i need help, please help me from this situation.
They are simply harassing us with false promises.
The poor transparency of their customer service and the delay of these refunds will never attract me to Wakefit.
30 days waiting for refund is completely unfortunate. its a crime that wakefit is exhibiting.
i need help, please help me from this situation.
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Defective product - napper sofa
Wakefit reluctant to replace a defective sofa . which is delivered to me . the team also not behaving good . i have bad experiences wakefit . the service product both are not good
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Bedsheet color is faded
| Website: www.wakefit.co |
The bedsheet mentioned in product description is very bright. The product i got is very fade and looks like an old crap.
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Fitted bedsheet by wakefit
| Address: Wakefit bangalore |
Bought 6 bedsheets. Of them got 5 and in those 2 are completely faded craps. For exchange or return they are not resolving and passing on call to call.
Daisy pattern shows as maroon as sent a baby pink dull fade thing. Also liliyana showed golden and here i got just plain milky cream with not even half of the colour as displayed. Both of them looking as used for 2 years. Not recommending. Keep safe
Daisy pattern shows as maroon as sent a baby pink dull fade thing. Also liliyana showed golden and here i got just plain milky cream with not even half of the colour as displayed. Both of them looking as used for 2 years. Not recommending. Keep safe
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Even I had same issue with bedsheet, the color on website and the original is more than 70% different. The bedsheet looks very faded as used for years.
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Product cancelled without confirmation from customers while we were still negotiating with the team. It was paid by card.
| Website: Wakefit company |
We ordered a queen size cot on November 30th. The delivery date was mentioned as December 17th. On December 17th we get a call from wakefit team that it will be delivered before Jan 19th.
We asked why there is a discrepancy between the date of delivery mentioned online and what is been spoken to us on phone. All the customer care excutives could say was please give us 48 hrs till we revert back with the solution.
We waited till December 27th. Meanwhile we also got a few calls from Wakefit logistics team that the order will be delivered on time. And then suddenly out of no where I get a message from Wakefit that my item has been cancelled.
We had paid by card during the time of booking and the money is still not refunded. Even if the company refunds the money, they had our money for more than a month.
We checked with them again to place a new order with the same amount but delayed delivery. They denied saying the offer has ended. It was completely the company’s mistake and miscommunication. Me being 6 months pregnant it’s super annoying to face all of this and do nothing during this time.
We asked why there is a discrepancy between the date of delivery mentioned online and what is been spoken to us on phone. All the customer care excutives could say was please give us 48 hrs till we revert back with the solution.
We waited till December 27th. Meanwhile we also got a few calls from Wakefit logistics team that the order will be delivered on time. And then suddenly out of no where I get a message from Wakefit that my item has been cancelled.
We had paid by card during the time of booking and the money is still not refunded. Even if the company refunds the money, they had our money for more than a month.
We checked with them again to place a new order with the same amount but delayed delivery. They denied saying the offer has ended. It was completely the company’s mistake and miscommunication. Me being 6 months pregnant it’s super annoying to face all of this and do nothing during this time.
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Product not delivered
| Address: Banglore |
| Website: www.wakefit.co |
Product not delivered, ORDER202112HNVpEM
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No Delivery of product and No Refund of Money
Order Id # ORDER202111h7bvlL
Order placed on Dec 15. Delivery should have been done on Dec 19th. Previously received two different orders to the same address. But for this order, I just received a message from their delivery partner as 'Incomplete Address'. No proper response from Wakefit later. They always say its out for delivery and ask to wait for 48 hrs.
Order placed on Dec 15. Delivery should have been done on Dec 19th. Previously received two different orders to the same address. But for this order, I just received a message from their delivery partner as 'Incomplete Address'. No proper response from Wakefit later. They always say its out for delivery and ask to wait for 48 hrs.
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Delivered damage product
| Address: #94, 4th B Cross Road Koramangala Industrial Layout, 5th Block, Koramangala, Bengaluru, Karnataka 560095 |
| Website: www.wakefit.co |
Delivered damage product
And not even fixing it neither replacing or returning it !
And not even fixing it neither replacing or returning it !
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Sheesham bookshelves
| Address: Bangalore |
| Website: www.wakefit.co |
Placed an order for 2 sheesham bookshelves on 6th September. Order Id # ORDER2021094iKuAY
Haven't received them yet! And no information, no proper reason, fake assurances every time i reach out. On threatening to file complaints they lied about order being dispatched on 1st december, and as usual no items received. I only had to msg again, on which yet again the robotic response was given via sms that dispatch is delayed. Zero empathy towards customer!
Wakefit as a company has lost credibility. Product quality has also gone down as i have ordered before as well, and my friends have also ordered and i have seen the products they received with so many issues and defects. best to stay away from Wakefit now.
Haven't received them yet! And no information, no proper reason, fake assurances every time i reach out. On threatening to file complaints they lied about order being dispatched on 1st december, and as usual no items received. I only had to msg again, on which yet again the robotic response was given via sms that dispatch is delayed. Zero empathy towards customer!
Wakefit as a company has lost credibility. Product quality has also gone down as i have ordered before as well, and my friends have also ordered and i have seen the products they received with so many issues and defects. best to stay away from Wakefit now.
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Installatiin of wardrobe against order no.
Wardrobe components against order no. Order Id # ORDER202110PlSeWc were delivered on Oct. 39, 2021. Since I was going to be awy till 11th October, I requested that installation be done after 11 Nov.
I have been following up with Wakefit customer service for the installtion to be done swiftly. After at least 12 conversations with the customer service and repeated assurances by them that it will be done soon, nothing has happened till date. It is now nearly a month since I made the request for installation and about a month and a half sine the item was delivered.
I find that Wakefit after-sales service is dismal. I am very disappointed and will not recommend Wakefit to friends and family. Neither wiil I continue with planned purchases with Wake fit.
I have been following up with Wakefit customer service for the installtion to be done swiftly. After at least 12 conversations with the customer service and repeated assurances by them that it will be done soon, nothing has happened till date. It is now nearly a month since I made the request for installation and about a month and a half sine the item was delivered.
I find that Wakefit after-sales service is dismal. I am very disappointed and will not recommend Wakefit to friends and family. Neither wiil I continue with planned purchases with Wake fit.
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Placed order with 100% payment done but wrong products delivered
I had placed an order of queen size bed with orthopedic mattress on 26th Oct'21 and the delivery was on time 28th Oct'21.
The authorized carpenter assigned by wakefit visited at my place for installation on 31st Oct'21 and during the time of installation carpenter noticed that the base of the bed was wrongly delivered instead of queen size bottom of the bed delivered was king size and complaint was lodge by carpenter on same day and he committed that in couple of days the products would be changed and they will come and installed.
Till date the wrong products has still not been changed.
I was following with wakefit from last 35 days but still every time fake commitment and the products has still not been changed.
I had lodge written complaint and shared the wrong products pics in the mail and whatsapp.
But still my issues has not been resolved.
I need my full payment refund.
The authorized carpenter assigned by wakefit visited at my place for installation on 31st Oct'21 and during the time of installation carpenter noticed that the base of the bed was wrongly delivered instead of queen size bottom of the bed delivered was king size and complaint was lodge by carpenter on same day and he committed that in couple of days the products would be changed and they will come and installed.
Till date the wrong products has still not been changed.
I was following with wakefit from last 35 days but still every time fake commitment and the products has still not been changed.
I had lodge written complaint and shared the wrong products pics in the mail and whatsapp.
But still my issues has not been resolved.
I need my full payment refund.
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Almirah not installed
Almirah was delivered on 21st but not installed yet even after almost two weeks, whenever I call customer care they give three days time again and again and again, now I am so frustrated that want to return the product but even that they are not allowing, worst decision i have taken to buy from sleepmisfit, number is [protected]
Hitesh Sindhu
Hitesh Sindhu
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Mattress
| Address: Amravati. |
I had very painful and bitter experience with their customer care as well as delivery team (They call it as logistic team). No proper communication. Very much delay in delivery more than 20 days & still not received. Every time when you called them they gives the next date. I don't know they will support for till 20 years, because even they are not supporting after payment. Once your order done. They won't care about you.
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Pathetic Service
| Address: Wakefit, Bangalore |
| Website: www.wakefit.co |
Order #ORDER202111cyCSrh
I ordered a Taurus engineered wood bed and even after a whole week of waiting and repeated complaints and calls, there was no installation initiated (they offer you a 72 hour guarantee of assembly btw). The product in itself is shaky and poorly constructed. This company lacks professionalism, and has no regard for customer satisfaction. I gave them a one star review on their website which doesn’t even show up in published reviews (only 5 star reviews are displayed) so there is no transparency either. Sham of a company, please do not order if you value your money and mental peace.
I ordered a Taurus engineered wood bed and even after a whole week of waiting and repeated complaints and calls, there was no installation initiated (they offer you a 72 hour guarantee of assembly btw). The product in itself is shaky and poorly constructed. This company lacks professionalism, and has no regard for customer satisfaction. I gave them a one star review on their website which doesn’t even show up in published reviews (only 5 star reviews are displayed) so there is no transparency either. Sham of a company, please do not order if you value your money and mental peace.
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Wakefit Sleeping Pillow - Set of 2
Order Id # ORDER202110QKjuF2 . I ordered this product on Oct 31st 2021. The estimated delivery date was Nov 3rd 2021. I'm writing this complaint on 13th Nov as I've still not recieved the product. This is not the first time.
Order Id # ORDER202105mHnLKX few items in the product was delivered nearly a month after the estimated delivery date.
Wakefit has the worst service network. I ordered this item to my parent's place where i supposed to stay for 2 weeks. Now that I'm leaving, I'm don't know to whom they are going to deliver (if at all they deliver)
Order Id # ORDER202105mHnLKX few items in the product was delivered nearly a month after the estimated delivery date.
Wakefit has the worst service network. I ordered this item to my parent's place where i supposed to stay for 2 weeks. Now that I'm leaving, I'm don't know to whom they are going to deliver (if at all they deliver)
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Wakefit Sofa Miami 3 Seater + 2 Seater - Tahoe Grape Purple
| Website: wakefit.co |
I ordered the product on 27th Oct, 2021 and the promised delivery was on 15th Nov 2021. I already paid for the order. Now they are claiming that the product is still under manufacturing and it will be delivered on Dec 11, 2021. Seriously, wakefit? One month to deliver a product? This is completely unprofessionalism. Please do the needful to deliver the product at the earliest.
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Delayed delivery of wrong product
| Website: Wakefit.co |
ORDER202110yrAKIn. A order for 72"x72"x6" inches mattress was made on 30 Oct 21 in the website wakefit.co Online payment was done for the product. The update was showing out for delivery from 02 Nov 21. After follow up ultimately delivery took place on 05 Nov 21. However it was a 72"x36"x6" inches mattress. We returned the product then and there. However customer care could not provide quick resolution.
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Resolved
Resolved
Bed delivered with missing parts
Order I'd:[protected] Wakefit bed is delivered with incomplete parts. Installation has not been done due to missing bed parts. Ticket wakefit-653509 has been raised 16 days back but no one contacted from Wakefit team. I don't know when these guys deliver missing parts of my bed and do installation.
25th Oct: 2 weeks passed but still I didn't receive missing parts of the bed and the bed is not assembled yet. Terrible service From Wakefit.
Edit 2, 27th Oct: Still Carpenter has not visited my place. Missing parts are not delivered. Bed is not assembled. 16 days are passed. Extremely pathetic service from Wakefit.
25th Oct: 2 weeks passed but still I didn't receive missing parts of the bed and the bed is not assembled yet. Terrible service From Wakefit.
Edit 2, 27th Oct: Still Carpenter has not visited my place. Missing parts are not delivered. Bed is not assembled. 16 days are passed. Extremely pathetic service from Wakefit.
Oct 28, 2021
Complaint marked as Resolved Helpful
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Wakefit orthopaedic mattress could not delivered but status is delivered
| Address: Ganapathirao Gorle 38-31-147/8, Sai Srinivasa Residency, FF - 2 Green Gardens, Marriplem, VISAKHAPATNAM, ANDHRA PRADESH 530018 India |
| Website: Flipkart.com app |
I am purchase wakefit orthopaedic memory foam 8*72*72 king size in flipkart.com. order ID..OD[protected]. booked on date 10.10.21 . Excepted delivery on 20.10.21. suddenly out of delivery 14.10.21... the product is not delivered at my home but status is delivered. I am not shared OTP and any confirmation call. This kindly information take necessary action please
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Athena study table
Horrifying service. First the delivery agent was rowdy and did his job in a hurry which left the entire table alignment odd and had the guts to demand for tips and wouldn't leave the flat otherwise. He made me sign the paper of delivery even after refusing to take the table as it had scratches and misaligned handle and gaps in all of the adjoining parts.. saying that Wakefit customer care will take care of it. It has been 3 weeks now and the Wakefit team has gotten back to me on Dussehra holiday and is blaming that I didn't pick up their call on Durga Dashami on my day off. They made no prior or after call to arrange for the replacement of parts. Disgusting after service and causing harrasment since it's been delivered. Their customer care knows only 3 lines : Sorry for the inconvenience. Can I put your call on hold? Our escalation team will get back to you by EOD. This has been communicated to me after I have called for updates. Only 3 lines over and over. The executive Abhishek Kumar is particularly arrogant, knows nothing being an executive and is absolutely useless. I don't even know why they even have a customer care section. Their products are of substandard quality and their after service is plain pathetic.
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My order is delayed
Hi,
My Order Id # ORDER202110dbIVXM is delayed by 6 days now.I have ordered the product on 08.10.2021 and had an estimate delivery date of 11.10.2021.
Everytime I call customer care number I get same message as logistic problem.
I want my order delivered at my address asap.
Regards
My Order Id # ORDER202110dbIVXM is delayed by 6 days now.I have ordered the product on 08.10.2021 and had an estimate delivery date of 11.10.2021.
Everytime I call customer care number I get same message as logistic problem.
I want my order delivered at my address asap.
Regards
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Delivered bed with manufacturing defects
I have ordered wakefit teakwood bed 2 months back on 04-Aug-2021 10:45 am (Order Id # ORDER202108NDbkyO) and it delivered on 09-Aug-2021 with manufacturing defects. wakefit raised ticket(ticketno wakefit-586875) for the same and still they are working on it, everytime when I call they lies that they are going to resolve issue within 5-7 days. Its now around 2 months till ticket raised. We could not use product since it's delivered. They are not resolving the issue also and not providing the refund as well. Please help on this.
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Dining table delayed by 55 days and still counting
| Address: Wake fit, Koramangala 4th block bengaluru |
| Website: Www.Wakefit.co |
Hello,
I ad orders a dining table and chairs in wake fit dated august 8th. And I paid full amount. They committed 22nd aug is the delivery date.
From then they been postponing evey 2 week. Now again asking they have some production related issues. Asking further extension of 3 weeks.
It is not accepatable they are literally harassing me with repeated postpones.
I want a fair condensation to be paid out for wakefits irresponsible processes.
I ad orders a dining table and chairs in wake fit dated august 8th. And I paid full amount. They committed 22nd aug is the delivery date.
From then they been postponing evey 2 week. Now again asking they have some production related issues. Asking further extension of 3 weeks.
It is not accepatable they are literally harassing me with repeated postpones.
I want a fair condensation to be paid out for wakefits irresponsible processes.
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Fittings pending since 1 week
| Address: A1 602, Magnolia Oxygen, Kalaberia, Rajarhat, West Bengal, 700135. |
| Website: www.wakefit.co |
I ordered a wardrobe from Wakefit where initially it was mentioned that the fittings would be completed along with the delivery. The delivery has been done on 15th September 2021 and the delivery person did not make the fittings and mentioned that someone else will come to get it done within a day.
The next day wakefit's customer service agents told me that it would be done in 24-48 hours. But unfortunately, nothing happened. Then they escalated the matter and asked me to give time till Monday(20th September 2021) but again no one called or came to get the fittings done. It's been more than a week now nothing has happened. Their escalations seem to be of no use when they do not even know what is going on with this.
This harassment is absolutely uncalled for.
The next day wakefit's customer service agents told me that it would be done in 24-48 hours. But unfortunately, nothing happened. Then they escalated the matter and asked me to give time till Monday(20th September 2021) but again no one called or came to get the fittings done. It's been more than a week now nothing has happened. Their escalations seem to be of no use when they do not even know what is going on with this.
This harassment is absolutely uncalled for.
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