Wakefit Complaints & Reviews

I bought the mattress on 31 August 2022 and it got delivered on 4 September 2022. The amazon order id is[protected].
This mattress is said to be an orthopedic mattress which aims to fix your back pain. Well I didn't have any back pain before buying this mattress but now after using the mattress for a month a started suffering from sever lower back pain. I have been to the doctor twice and a physiotherapist and everything diagnosis...

Order Id: ORDER202210TZ9lFN
Order placed on 8th Oct, 2022

It’s annoying and sad way Wakefit treat customer. I placed two order Coffee Table and Dreamer Sofa Set. Coffee table estimate delivery date was 14-0ct but unfortunately it got delayed and delivered on 17-Oct. I highlighted this issue in the call Centre since I was worried for my Dreamer Sofa Set. Issue was escalated to escalation manager talking to them is big...

Order Id: ORDER202210mnuic4
Order placed on 3rd Oct, 2022
Total Amount charged: Rs. 15, 100

I was in urgent need & ordered recliner on 3rd October. I was assured it will be delivered on 16th October. The order was not delivered as promised. After numerous calls & chats & escalations, I was assured that the product will be delivered on 2nd November. I called multiple customer care representatives & also had a chat...

I had ordered a wakefit sofa from flipkart on September 29th 2022.. It was supposed to be delivered by October 24th. The flipkart page even showed that the product has been shipped on 17th October to my address.. I had called up flipkart on 24th October and asked about delivery, they answered that the product has been shipped already and kindly wait for 2 days.. After two days when i contacted wakefit, they are telling that they have NOT...

I Have Cancelled My Oder Onth OStober And Not Yet Received PAyment 25th Oct 2022 They Are Telling ME PAYMENT GATE ISSUE Its AllReady 21 Days...

Ordered mattress and bed on 5th of Oct. Today after 17 days still they have not delivered. After calling customer care they ask to wait for 24 hours and after waiting they again make us wait 48 hrs. This is just ridiculous and fraud. Wakefit used my money for 16 days....

I purchased an orthopaedic mattress from Wakefit.co in early oct and decided to return the product after 5 days o[censored]se as the product is sub-standard one. My return request was approved on 6th Oct and since then I have been waiting for the Pickup. The customer service team keep escalating the matter to the Manager and the manager keeps giving you false hopes and promises. Even the logistics partner Delhivery sends you a text that it will...

I ordered a mattress in wake fit for Rs.16, 000/- on aug 26 2022. Assured delivery date was oct 11 2022 but its has been more than 5days there is no update or response from wake fit. They give wrong commitments and make me wait for 24hrs, then 48hrs with is no use. I asked them to cancel the product and to refund of my amount but they say there is no option to cancel the order and refund the amount. Kindly take action wafe fit is a worst...

Worst Experience with wakefit. Kindly deliver my product I have been waiting for it for 15 days already because earlier I ordered it from Amazon on 24th September and on 4th I got a message from wakefit that my order is cancelled due to technical issues from Amazon and on calling Amazon team I found out that the order was cancelled by the seller and Wakefit again placed a new order on 4th October and after sharing all the difficulties I am...

I ordered 2 mattresses worth 18, 000 rs, on Sept 9th 2022. Its almost a month and they didn't deliver the product.

Here my address is just 4 kms away from the hyderabad kandlakoya warehouse and it lies in the same pincode 501401.

I daily receive a message stating that the products shipped and delivered today, but it doesn't get delivered.

I waited for 2 to 3 days and later upon calling to the...

HeadCot break within 90days, No response from customer care, they are passing our time by rescheduling emails and after warranty period, they ask us to do the service by charges...

Dear Sir

We have purchased a mattress from wakefit. it arrived in 40 days after constantly calling the customer care.

I revieved it last month. The quality is not at par, as the comfort of wakefit mattresses we have experienced earlier. so, we filed for return the same day, i.e. 19th Sept. 2022.

It has been four days now, every day I am calling the personnel you have deputed for collecting the...

I ordered one L shaped 6 seater sofa on 15 Aug'22. It is now one month complete but still I don't received the product. The product which I ordered is not even a customized product, it is a standard product....

I have ordered 6 seater sofa. But, in the delivered product single seater is missing. This was not informed before delivery of the item.

I have escalated this issue multiple times with wakefit. But, they are extending the time and not resolving the issue.

Kindly resolve my issue....

Said mattress was ordered on 13th Aug 22, and still not delivered today 11th Sep 22....

Order Sofa on July 25th delivery date promised in between Aug 26 to Sep 05th...I waited for that time...without intimating me they canceled the order by saying it was an operational error...no refund is provided yet and my money is stuck with them for two months...Don't trust THIS WEBSITE..they are just stealing money by promising false delivery dates..if we ask for the order they will cancel it. if we ask refund they will show stars...

I placed order on 30th Aug. it got on out of delivery status on 6th sept. on same day i waited till eod and called customercare. he said it will get deliver till 9 pm else max 24 hrs. again on next day i waited and raised complaint on customer care . he said it will definitely deliver in 1 hr or tomorrow morning. on next day again i called Customer care now she is saying that to wait for 2 more days for delivery update. there is no next steps...

I had ordered three kingsize mattress from wakefit online. I placed an order on 31st august 2022 and was expecting to receive it between 1st to 3rd September. Delhivery executive came with 2 matress and said will delivery all three as ordered and there was a mistake from their end and took back the partial order they did. After that no update from wakefit or Delhivery. All this while i have been trying to call them and get an update but was...

I have ordered 3 door wardrobe on August 23 for 11.5k . I. Have received the product on September.. At the time of installation carpenter is saying there is a part missing needed to attach left side of drawer.. Then he not able to complete the installation.. He said me to raise complaint and went away.. I am still keep on working on my issue to get resolve.. Every time wakefit customer support giving me false hope that the problem will be...

I had ordered two set of pillows and queen size mattress from wakefit online. I placed an order on 6th august 22 and was expecting to receive it between 14th to 17th august. I received the mattress but never got the set of pillows. All this while i have been trying to call them and get an update but was told wait for 24 to 48 hours. Everytime i had to give them a call, no initiative was made by the wakefit team. Till today 2nd of September,...

I have ordered a Wakefit Matteress from wakefit site. Alongwith Matteress I have ordered a Protector as well. After use of 18-20 days, I raised a request to return the Matteress as it was not comfortable for me and my family. Return request was accepted for Matteress on 20th August. I have also asked for return of the protector which I purchased alongwith Matteress but they are denying to return it. What is the use of protector when I am...

I Ordered 3Door Wardrobe with drawer, Mirror and Hangind space on 31st July 2022, There is no option to modify the order so I cancelled this order and purchased 3Door Wardrobe with Extra Drawer. 13th Aug I got message from wakefit mentioned that Refund successfully processed from their end it should reflect within 3-5 days. After that contacted customer care multiple time and shared bank statement also, Every time within 24 hours it will...

I didn't get the sofa which I ordered due to staircase width issue. Still, they have marked my sofa as delivered. I'm calling everyday for nearly 20 days now, no response from Wakefit, neither they initiated refund. Highly disappointed....

I have raised the return request for wakefit matress on Flipkart. From 24 August 2022 i called everyday to wakefit customer care, they used to told me that I will get call for return request within 24 hours, but neither I get called not i get my refund money back. They are just round things up. I am totally unsatisfied with this type of service....

I ordered a wakefit sofa from Flipkart, and the delivery date was August 26th, despite the fact that the order was placed in mid-July I waited patiently for the order but I received a very very horrible experience.

The delivery person called me on the 26th of August, took my address, and informed me that he will not be able to deliver my order because my location is very far away and he does not have any other deliveries in...

I bought this office chair from Wakefit on 2021 july. the screws were lose from the beginning. we had to shift to another location in the meanwhile. I had raised a complaint on 2022 june asking for someone to address this issue but we got to know there was a crack in the backrest. I had in the very same day told about the change of address. They said they will resolve in 24-48 hours. someone called back after my humungous follow-ups on the...

I bought this office chair from Wakefit on 2021 july. the screws were lose from the beginning. we had to shift to another location in the meanwhile. I had raised a complaint on 2022 june asking for someone to address this issue but we got to know there was a crack in the backrest. I had in the very same day told about the change of address. They said they will resolve in 24-48 hours. someone called back after my humungous follow-ups on the...

First ordered WakeFit Napper models on 25th Jul 2022, with an estimated delivery of 15th Aug 2022 (=20 days). There was no update from them during the entire duration, I called 2 times only to find out they wouldn't be able to deliver.

Thereafter, a series of calls and emails have gone from my side and there is no forthright response, just empty promises. They want consumers to wait for 60 days for delivery, whereas everybody...

I ordered a Mattress from https://www.wakefit.co/ on 6 August 2022

Wakefit Orthopaedic Memory Foam Mattress
(78x48x8 inch) / (198.1 x121.9 x20.3 cm)

The order was out for delivery on 8th August 2022 and I got the message that it will be delivered on that day but I didn't receive the product.
When I called the next day, they told me that there was some issue and it will be delivered the next day...

I ordered a Mattress from https://www.wakefit.co/ on 6 August

Wakefit Orthopaedic Memory Foam Mattress
(78x48x8 inch) / (198.1 x121.9 x20.3 cm)

The order was out for delivery on 8th August and I got the message that it will be delivered on that day but I didn't receive the product.
When I called the next day, they told me that there was some issue and it will be delivered the next day and again...