Wakefit Complaints & Reviews

Company is only aiming for sales not after sales support like flipkart and amazon, first i brought many products from them through their websites itself through prepaid transactions yet once i canceled a mattress and booked order again, but for that transaction refund was not credited for more than a month even after repeated calls and messages to them, just they will say refund will be credited but u will never know when. Good products absolutely...

We placed an order for the Wakefit Taurus Engineered Wood Bed with Storage (7860 inch) / (198.1152.4 cm) on January 6, 2025 with Order ID: ORDER202501HSDVVL. The expected delivery date was February 13, 2025, but the product has still not been delivered.

Despite multiple follow-ups with Wakefit’s customer support, we are only being told that the product is with the logistics partner, but we have no way to contact them. We have raised several complaints, yet there has been no resolution or proper update.

To make matters worse, Wakefit is neither delivering the product nor allowing cancellation and a refund. It has now been a week past the delivery date, and we are left without answers.

@Wakefit, please take immediate action:
✅ Deliver the product at the earliest
✅ If delivery isn’t possible, cancel the order and provide a full refund

I have ordered Sofa (Belize L Shape Sofa Set (3 Seater + Right Aligned Chaise with Ottoman) from www.https://www.wakefit.co/ and they sent a complete cheap and torn sofa which is not even a good quality sofa as they mentioned on the website.

Now, I have called to their support for return and they are keep playing with me and doing time pass to escape from situation.

They service is completely worst and on the name of brand they are looting the customers completely

Tried to order mattress on Oct 5th so money got deducted from bank side but order didn't get confirmed raised a complaint to Wakefit but executives are communicating with us saying "Issue will resolve within 48 hrs." same everyday . There is no action from them very worst experience they don't even give proper solution and will update the comments in ticket. Today is 9th Oct when I called them today they explained the same thing as mentioned above.
Requested to refund the money.

I am customer of Wakefit Gingham 4 Door Wardrobe with Drawer, Mirror and 1 Hanging Space (Frosty White), order Id: ORDER202409egt1yQ.

I have multiple issues with this order but the one really has become a pain is me following up with Wakefit' s team for a wrong product delivered.

I had ordered white color wardrobe on 9th of September with promised delivery date of 17th September but it was delivered on 25th September with no explanations for late delivery. Then on 1st October the installation person came and found out that part number 3 from all the parts is wrong and does not belong to the wardrobe only. It is of bed and of brown color.

Since that day (Oct 1st) I have been following up with Wakefit' s team for return and next course of action but there has not been any solution provided to me.

I myself have worked in a product firm and know that for every customer issue containment action has to be provided within 48 hours and it's been 8 days team is still creating tickets and tickets, I almost call 2-3 times a day and still awaiting resolution.
My only request here is please take all the parts back, I am in no need of the product. There is a function at my house on 12th October that is the reason I ordered it one month before even knowing the sale would make it for me in less cost and now my parents at home are dealing with dust issues and cleaning of all the parts from the last 15 days.

I sincerely request Wakefit to take it back and help me to clear the mess at my house before the function. I cannot wait more. I am not asking why the delivery was made late, why the product is wrong, just take it back.

Writing this email after such bad experience from
Wakefit team .
I have ordered wakefit dreamer sofa worth rupees 58825 on 1st June my orders id is ORDER202406R7rI7u and cancelled it on 2nd June. Wakefit assured the policy to refund within 5 days . But it’s more than week now refund is still not processed if I reach out to customer they will just repeat only to wait for 24 to 48 hours . From last one week they just keep on repeating only this lines . From last one week I have dropped email and reaching customer care team rapidly but there is no resolution. They told raised an issue with ticket number 1962752. Please resolve my issue .

After doing some research I have came to know this has been experienced by multiple customers. Now this making me very much worried about refund . I have trusted wakefit but after listening to customer care team response and ignorance and delayed in refund it’s worried for me. Please Help me to get the refund as soon as possible . This is huge amount and hard earned money. Please make the wakefit team to process my refund as earliest. After this experience I will definitely not do any shopping with wakefit and suggest everyone the same

I have ordered a mattress with order number ORDER2023112U7MMo. But on returning the item the company keeps on saying that they didnt recieve the item but the item has been picked up from my end and i shared the pick up receipt with the wakefit.

The issue has been going on for a month now, every time i contact the customer support they repeat the same thing that they are escalating it further please wait for 48 hours.

I had cancelled order from wakefit for order id ORDER2023116rJr7F, product name Wakefit Dreamer L Shape Sofa Set (3 Seater + Left Aligned Chaise), amounting to Rs. 32101.00 sofa and the refund was initiated from there end on 2nd December. I have still not got my amount credited in my bank account.
I have raised issue, called them, email them and only thing they are asking me to do is wait for 24 to 48 hrs.

Please assist.

This is not a right procedure that a person has to beg for their own money.

I have been waiting for 13 days now.

I bought a four door wardrobe from wakefit website. They promised installation at time of delivery but they did not. After repeated follow up after one week when installation guy came he reported hardwares are not delivered and so nothing can be done. They refused to take return for an incomplete delivery and not refunding my money.
They are a fraud company cheating and harrassing customers

I placed an order on 12th Aug, 2023 for Wakefit Flexagon Trifold Pro Mattress. Paid full payment online. The original delivery date was 15th Aug, 2023. But the order newer delivered. I tried calling and chatting with customer care, but every time they ask 2 day - 3 days of time. And when I call them back they again ask for more time.

I am already finding this difficult and giving me mental stress.

ORDER202308Nh8DaO for Organza 4 door wardrobe
We have been getting calls from 18Aug onwards that material is ready for delivery. Every morning they call asking confirmation for delivery but today is 28th and no delivery till now.

Company looks like a scam

I have ordered mattress on wakefit but it's not delivered yet it seems to be delivered on 16jun23 but status is showing delivered.i have contact with customer support lots of time but I am not getting any proper response from them, it is my worst experience ever I face on wakefit url please provide an update on the same

We bought a bookshelf from wakefit which was delivered on time. They incorrectly updated their system that it was installed.

We have been following up with wakefit for 13 days now to get the product installed but no action has been taken. They keep giving false promises that it will be installed in 24 hours. They have been saying this for the past 13 days. Disappointing service and there is no option to return the product as well

No proper update on delivery even after 5 days after due date.
Literally stealing people's patience

Ordered two Wadrobes on 31.03.2023
Delivery Date still in portal 10.04.2023
Today date 14.04.2023
After repeated phone call no responsible answer for and problem not solved
Even refund shall take 5-7 working days. But I paid in full at time of order.
Need product or my payment immediately.

Be prepared to wait for 30 days minimum from the date of placing order to the installation. Very unprofessional team. The carpenters are master manipulators. They intentionally call on sundays knowing that in gated community they do not allow any interior work and inform that they like to come today. Even though noise will be less, they exaggarate saying that noise will be more so that we will cancel that day. They will say they will come next day. But when you call the next day, they will not pick the call. If they pick up, they will ask to call customer care and say not in their list for that day. Master manipulators.

Pathetic customer care team who do not have any control over carpenters or scheduling team. All they say is "escalation". Thats all. Everytime. Its better you visit your nearest brick and mortar furniture store and place an order. Peace of mind and you will have the furniture delivered and ready to use in 1 or 2 days max.

I have Ordered a Wakefit water proof mattress protector Gray Dimentions: 78*72 inch on 13th March 2023

But they did a fake delivery meaning they marked delivered without delivering the product on 16th March

I reached out to customer multiple times and there is no response from them
And no action has been taken from their end

I asked them to cancel and refund or reorder the product from their end as option is not available for customer but no use

Now they completely stopped responding

I wanted to complaint on this because it's a waste of time and money for me

Product quality is not upto the mark as it is advertised, Moreover the 10/100 days replacement or refund is a trap. I have requested for replacement/return on 6-Dec'22 just after a day of delivery which is still not picked till today ie 20th, have called customer care several times and mailed with pic and video of sofa, the CC people simply closed the ticket with saying product quality is like that only.during this period no one have come to check or pick this up yet, I am still waiting for some one to come and pick this up.

1. Hole in fabric is not considered as defect.
2. Huge gap between arm rest seater where remote, toys can get stuck into it is not considered as defect.
3. Incorrect information on website is not considered as mistake from wakefit.
4. Stitching threads is coming out and no proper stitching is not considered as defect.

Wakefit customer support accepted it as defect and following it up with us from long time.

Today supervisor was called and telling it's already rectified. He was not even in position to listen my words and cut my call

Within six months o[censored]sing it's started shaking. We did an replacement but still same issue again. Very bad quality.

We booked 2 sofa set from wakefit, bangalore physical store on 14th of Jan 2023 when we were told, unofficially it gets delivered within 10 days but officially it shall be delivered by 28th of Jan 2023.

1. We started calling them from 24th jan 2023 to find out about the sofa; when we were constantly told, it would reach by 28th as mentioned and they can not help in this matter. There was no update in their website as well to track the order.

2. When I reached them out on 28th Jan they told, it will take another 1 week. I raised a request to share me everything on the mail, why a consumer has to pay upfront and wait until delivery only to realise at the end that it will not be achieved.

3. I got the first product on 31st Jan 2023 after getting on call with their escalation team for almost an hour on daily basis.

4. Over all the calls I was very polite and honest, the recording can be pulled from wakefit. I was not getting personal; always asked why as a consumer I have to go through all this and they dont even acknowledge the opportunity cost involved for the time given by the consumer.

5. I asked them for a compensation and the best they were offering me for the loss of time and value of the product was 4% of the product value worth of coupon. After all this agony they were expecting a customer to come back to wakefit.

6. Worst amongst all was they are constantly bombarding me with emails/ sms/ Whatsapp messages regarding the feedback of the product that I never received.

7. Post raising all this concern they told by feb 14th 2023 I will definitely receive the product.

8. Now after all this, they have again updated the date on the tracker as 1st march 2023. They started calling on my alternate number (friend's number) and simply explain the delay.

9. I requested them for a call back from their manager, which they denied right away. As a consumer I feel I am being cheated. They kept me in the dark always. The value of money that I have spent via credit card, I am paying EMI without the product above that the pain and the agony to constantly reach out to them.

10. No update from their end happened ever. Diana, Dinesh and Ebin are the representatives that I inteacted with and shared my share of pain. Everytime they give a computer generated kind of a response.

11. Their emailid/ contact details: wakefit
Phone number: +[protected]

Queue: wakefit
Submitted On Wed, 18 Jan 2023 16:54:02 +0530 (2 weeks, 1 day ago)
Submitter E-Mail magesh.[protected]@gmail.com
Priority 3. Normal
Follow-Ups
Follow Up by [protected]@wakefit.co 1 week, 4 days ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against the order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

We tried calling you on [protected] but were unable to connect. We are looking into the issue highlighted by you and the same will be resolved at the earliest. Hence, we got an update from the team that the product will be picked up pn or before 28 Jan 2023. We request you to kindly wait till the given dat.

Your patience and co-operation in this regard is highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Status from In Progress to Follow Up.
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Comment by [protected]@wakefit.co 5 days, 1 hour ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against the order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

As per the telephone confirmation, the return pickup is delayed due to some logistical issues, we are really sorry for the issues faced, we will be highlighting the same to concerned team to pickup the product at the earliest and we will keep you posted once we get an update, we require 24-48 hours to get an update.

Your patience and cooperation in this regard are highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Follow Up by [protected]@wakefit.co 4 days, 20 hours ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against the order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

As per the telephone confirmation, the return pickup is delayed due to some logistical issues, we got an update the product will be picked up on 30 Jan, 2023. Requesting you to kindly wait till the same.

Your patience and cooperation in this regard are highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Status from In Progress to Follow Up.
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Comment by [protected]@wakefit.co 3 days, 4 hours ago
Dear Customer,

Greetings from Wakefit!

We completely understand your concern regarding the pickup of the product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), against order number ORDER202301s2s23R. Apologize for the inconvenience caused to you.

As per the telephone confirmation, the return pickup is delayed due to some logistical issues, as you stated you need the return pickup today before 4 pm, we are now escalating this issue to the concerned team on a priority basis. Requesting you to kindly wait till the same if not kindly we request you to allow 24 to 48 hours of time to get an update from the concerned team and the return pick will happen in the specified timeframe.

Your patience and cooperation in this regard are highly appreciated.

Please reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.
Comment by [protected]@wakefit.co an hour ago
Dear Customer,

Greetings from Wakefit!

This email is regarding your product Wakefit Orthopaedic Memory Foam Mattress (75x48x6 inch), pertaining to order number ORDER202301s2s23R.

Please consider this email as a token of our apology for not being able to meet the high standards we've set for our customers.

We tried calling you on your registered mobile number but were unable to connect. The purpose of the call was to seek more time to get an update however our team is already working on this issue.

Your order is being looked into on high priority as you read through this email.

A team member from Wakefit will reach out to you in the next 24 - 48 hours with the latest update on your order.

Thank you for your patience and understanding.

However, you can always reply to this ticket or feel free to contact us, we are here to help you every day between 9:30 AM to 7:30 PM.

Regards,
Team Wakefit
www.wakefit.co
+[protected]
Changed Due on from[protected]:59:59+00:00 to[protected]:59:59+00:00.Dear Team Wakefit,
This is to once again remind you regarding the return pick up. I am also attaching the communications sent by you.

Your commitment to your work and work ethic is worst to the point of embarrassment to yourself and your establishment.

Your promises are empty and do not mean a hoot ( it amounts to deceiving and total rubbish).

Your professionally sounding words are meaningless jargon.

You have been apologizing for most of the time, and I feel you have a separate department for procrastinating an issue.

You like to prolong your issues by escalating and re-escalating and re escalating and need 24hrs to 48 hrs per escalation even after a delay of 20 days.

You blame the Logistics team. Your third-party vendor, even the customer.

Your customer care department does not care for this kind of insulting behavior. Does anyone even take proper responsibility to solve an issue that has been pending for 20-plus days?

25 days to solve an issue that has escalated several times, No clue of what is happening no coordination with either your logistics team and the third-party vendor. Empty promises empty words such as immediate action, sincerely, regret, sorry, and apology.

I PITY YOU.

I had ordered Napper Sofa on 14th Feb 2021(Order ID: ORDER202102jiMIXz). One of the seat cushion is depressed since last September 2022. I had raised ticket[protected] in Wakefit website for seat cushion replacement since the product was under warranty. I even sent video and images clearly showing the part where cushion is depressed. But the customer service team always found a way to reject the sent video and kept on calling to send videos again.

Bought chair and it’s broken within 5 months. Raised warranty replacement and they confirmed it will replaced and daily sending mails saying it will be done! but it didn’t happen yet as it’s been 1 month. They confirm replacement has been done without doing it, and again I need to reopen ticket! They say carpenter will visit today and no one will come.
Such a worsr support I have ever seen

Wakefit Solutions This is with reference to wakefit product - wakefit Havana sofa pertaining to order number ORDER202211tusz2u.
We had complained about this product twice earlier but the issue was never resolved to our satisfaction.
I tried hard to explain to your executive that the issue is not at my end. The quality of your product is low.
Sir, I am a customer who trusted a startup like wakefit but ended up being cheated with this low quality product. If you look at the intervals when I have reached out to wake fit with a complaint and expectation of a fair and just resolution, it is months apart as my work and family obligations leave no time with me for all these fire fighting..
I would be contended if you understand that a customer should not be penalised for failure of your production team to be able to deliver quality products.
Please look at these videos which were clicked during trial up of your product.
The choice of your company wakefit was by me as I believe in encouraging start ups. We already had a bitter experience with the product which had emotions attached as it was a wedding gift.
We request you for a fair/just full & final resolution this time keeping in mind our sufferings in the form of back pain and discomfort, our sofa sagging and time we wasted in reaching out to wakefit for resolutions.

Soft surface of the mattress has been detached.

Hi Team,

Good Day!

I hope you are keeping well.

I have placed an order on 18th October and till now 2 mattress is not delivered. Everytime I call the customer care or write to them, the reply is wait for 24-48 hours. I will waiting for my product since 1 and half month.

Sir,
I have Purchased Dreamer Sofa (3+2) Cobalt Blue from Wakefit located at Koramangala by way of making complete Payment of Rs.38, 000/- for the product. They promised me to deliver the same by 08.11.2022. However till date the item is not delivered and they are not allowing me to talk to logistic team or with the manager lever person.

Sir on /today era when same day deliveries of Big Items are happening today this company making Fake promised and taking money and not delivering Simple Sofa even after one month. and Non responding to the complaints raised on there portal and customer Care.

Recently I have purchased Wakefit 7-Zone Latex Mattress (With Memory Foam)
Dimensions : 75x60x8 inch.
2 mattress a month ago. One is delivered & other one is still not delivered. It's out for delivery for almost more than 2 weeks. I'm getting the same response from customer support that it will be delivered within 24 to 48 hours. But it's still not delivered and not able to cancel it since it's an partial order. I have provided enough chances to them not delivering the product and my amount as well. Not sure what to do with this. Worst service experience with wakefit

Worst costumer support I have ever seen. My product has been out for delivery since a week. Neither escalation team helped to fix or call me even after calling customer support since a week twice daily at least. Even the delivery partner is not responding to call or even the office is closed when we went to pick it up. They cannot deliver the product nor cancel it. After a week of follow ups, they are raising RTS. Worst ever online shopping site.

I have ordered to single orthopaedic memory foam mattress from wakefit... But the mattress was not at all comfortable .. I placed a return request on 25 Oct and till today no update regarding the pick up.and refund has been initiated... Bad service and there customer service department keeps fooling you