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BYJU's Complaints & Reviews

byjus.com

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Updated: Jun 19, 2025

Complaints 4200

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1429

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2771

So far, so good. BYJU's is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BYJU's will keep up the work and continue to help more customers with their concerns even better 🤝

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BYJU's reviews & complaints page 184

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My daughter i s studying in class 5 and we bought byjus program for her. They promised that the course will reach within 5 days. It has been 10 days since i ordered the course. I paid 14000 for the program! I called to check the status and the shipment always shows will reach you shortly. We have not gone anywhere, we are at home so that if someone calls we are available to answer the call. No one responded when we called last time. I sincerely hope that byjus takes action on this. We want the course to be delivered immediately.

Dec 21, 2018

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Please note that my son is in 'ssc maharashtra board'. Not in 'cbse board'. You have send cbse board maths and science workbooks.
I have done the stop payment of the ecs as we are unsatisfied with the product and want to cancel all the future transactions regarding the same. Please take the product back as we have given the complaint within 14 days and are in no way liable to pay any money for the same.
We have communicated the same to byjus supporting team

Dec 21, 2018

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I had placed an order with bjyu's for study materials of 10th. They delivered the tab with 7th std materials. Now i find that i do not have an order id, nor is my mobile number or email id registered with them. I am not able to get any positive replies from the various persons that i spoke with. But all i have in hand is a tab with 7th standard materials which is actually of no use for my son who is in 9th cbse. I would appreciate if anyone could help me in getting this sorted out.

Dec 21, 2018

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Byjus customer support line never connects. I bought the product almost a week back and i have not received it yet. Due to some reasons i have not been able to call and check the status. But i have called them 3 times in the last 24 hours. Everytime im put to wait. Such questions should be answered at the right time and not callback after day or two. They should not make people wait like this and treat issues like this as priority. I have a mail which says it is dispatched. But it has not reached till now. How do we track it if the calls don’t connect immediately?

Dec 21, 2018

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I bought byjus app. I tried a lot of times, but the tab would not switch on. Initially i thought this was because of low/zero battery charge. I charged the tablet overnight and tried switching it on, the next day. Even then it would not switch on. I spoke to one of the senior managers and asked for refund. He is insisting on replacing the tablet and is telling me not to go for refund without actually using the app. To replace i’d have to send this back and wait for the new one. He couldn’t give me a proper answer as to why it does not work. He said sorry and told me this was not supposed to happen. If such things are not taken care of before sending, our valuable time is actually wasted getting things sorted. I have not yet decided what to do.

Dec 21, 2018

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I bought their sd card for class 12. Since i uploaded it, it has no videos, as it was my only reason to buy it and the salesman pestering me, i asked for refund saying its their fault. But no one is responding. Dont buy byjus products. Its a waste of time and money. My money has gone to dustbin. But calling themselves teachers. Shame. The money i paid may b a number to them. But it ia my familys one weak expenditure. Kindly help.

Dec 21, 2018

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Address: 600095

Website: byjus.com

Last year a guy claiming to be an IIT ian came from Byjus and did an assessment test for my daughter and provided spot feedback and convinced us to take up the 2 year class room training. he promised that the 2 yr program would transform my daughter into a genius .but the class was taken by bunch of freshers straight from engg, colleges and the promises remained on paper.. so I opted out of the program for the second year and asked for refund in jul/aug 2018 and despite multiple call to them and their dumb co ordinator, first of all its very difficult to reach them and if they pick the phone the just lie to us or give lame excuses ... I'm still waiting for my 28K refund

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Address: Bangalore, Karnataka, 364001

We are contact and requested to return the product we have taken
Byjus learnig app (Ncrt std 6to8) on 26nov.2018 for trial base. Their representative said us that if you not satisfied with product you may return tab within 15days within single call but we have informed them on 5th december to return the product and stop the emi from our bank but till date 19december after too many calls and emails they are not giving us address for return the tab & continuously counselling us to continue package. We have clearly said that we are unable to continue package but thay forced us to keep the package. We are highly disappointed from byju`s a reputed company from this type of behaviour.

Siraj sakarwala
Bhavnagar

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I have never gone through such a bad service till date. Honestly is this company even trying to work or just launching big ads to cover them. I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted the package thinking about the brand and services. But trust me it is good for nothing. After investing money this is the service i get.

Dec 20, 2018

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This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

Dec 20, 2018

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I bought the product recently for my son preetham and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

Dec 20, 2018

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I placed an order for gmat course but i have received is not gmat but cat course. How can anyone goo[censored]p with gmat and cat. I am pretty sure you guys have different people for both the courses.

This has to be sorted with utmost priority that you could give. Time is running out and i dont want to bear the burnt of your goo[censored]p.

Kindly exchange and send the correct product.

Dec 20, 2018

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The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer.

Dec 20, 2018

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I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

Dec 20, 2018

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I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

Dec 20, 2018

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I am really surprised by the pathetic customer care service that your organisation is offering. Inspite of sending the email below and innumerable phone calls for the past 2 weeks, there has been no action from your end. Not even an explanation why the order was not delivered and why i cannot cancel my order. But yes.. You have not failed to debit the money from my account promptly.

This is very disgraceful for an educational institution to go to this level of money making. I am going to report this with the consumer complaints and the social media and will make sure none of my acquaintances avail your services.

Dec 20, 2018

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Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

Dec 20, 2018

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Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing money this is the service i get. What else can we expect from such in-efficient team.

Dec 20, 2018

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Address: Rohtak, Haryana, 124021

Website: Byjus

First they told that we can return it easily. But now they are even not answering our call. We are not provided with exact information while we opted for the tab. I want my refund. They applied for loan against my documents. I am not aware of it . The official told me to pay in installments but not mention that he had applied for loan from third party. So also take action against the official who came to my house .

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Address: Paschim Medinipur, West Bengal, 140301

I am requesting them to cancel my byju loan since last 6 days.
So many times, I called them, so many mails, I sent them. Requested everyone. But they are not cancelling it. Call center lady keep on arguing and not taking cancellation request where as we dont want it. They are just passing 15 days period so that they can forcefully take my hard earned money

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