BYJU's Complaints & Reviews

This is in regard with the tab i purchased last month from you guys. The tab i got has some issue which i am able to figure out. I could not reach out to your customer care for some reason. Kindly arrange for a call back asap for me to discuss the issues. The tab is not working and might have some hardware/software issue which you guys would be able to figure out better.

I bought the product recently for my son preetham and i cannot connect the tab to wi-fi. I have tried reaching their sales person and it says number not reachable. Seems like there is some issue with the tab. I was told that if we connect once to the internet, her mentor will be able to track my child’s progress and will be able to help him better. He has started using the app but not able to connect it to the internet. I want this issue solved as soon as possible. I have waited for a response for quite some time now. No one called me and i gave them a call two days back and asked for replacement. She said concerned person will call me back within 48 hours and help me with this but still no word from them.

I placed an order for gmat course but i have received is not gmat but cat course. How can anyone goo[censored]p with gmat and cat. I am pretty sure you guys have different people for both the courses.

This has to be sorted with utmost priority that you could give. Time is running out and i dont want to bear the burnt of your goo[censored]p.

Kindly exchange and send the correct product.

The tab that was sent to me does not look like a new tab but its an old tab repackaged and sent. I as told i would be getting a brand new tab and that is not case clearly which i can see now. Either charge less if sending an used tab or send new tab. Any which way, make it clear to the customers that such and such is the case. Do not lie and close a sale and then create a bad impression on the customer.

I am having some trouble installing the sd card in the tab that i purchased from byju's. As far as i could understand the sd card might have gotten corrupted or there might be some malware, whatever is the case. Please get it checked once. This should be corrected soon as it is creating problem/ hurdle in studies which should not be the case.
Kindly check and see what is to be done.

I was supposed to get my tab within 15 days from the date of ordering, it has been 20 days now and there is no sign of the tab delivery. I have paid for the tab in full and now i have not received the tab. Let me know if i would be getting the delivery anytime soon or i need to take any harsh steps regarding this. This is not what i expected from such a reputed company.

I am really surprised by the pathetic customer care service that your organisation is offering. Inspite of sending the email below and innumerable phone calls for the past 2 weeks, there has been no action from your end. Not even an explanation why the order was not delivered and why i cannot cancel my order. But yes.. You have not failed to debit the money from my account promptly.

This is very disgraceful for an educational institution to go to this level of money making. I am going to report this with the consumer complaints and the social media and will make sure none of my acquaintances avail your services.

Their customer service is of worst quality. They have no people who can resolve the issues & these people keep shifting blames on one another - in fact they are incompetent to resolve any issue & if issue is technical, you can call these people fools. They have taken money & tablet provided by them does not work. They have shown no urgency to even collect the tablet & rectify the problem at earliest.in fact, they wanted me to dispatch the tablet immediately on a sunday when all the offices were closed. However, they have been unable to pick this tablet up for rectification in last 48 hours. They ask you for money, expect you to run pillar to post while these fools play with your career sending you non-working stuff. I have no time to provide further details

Have never gone through such a fake and pathetic services till date. Honestly is this company even trying to work or just launching big ads to cover them.
I received a product from byjus. I was skeptical which receiving the product as packaging seemed bad and damaged. Though i accepted them thinking about the brand and services. But trust me the team is good for nothing. To avoid the mistakes, each team is denying the fault of theirs. I find no way out please help. After investing money this is the service i get. What else can we expect from such in-efficient team.

First they told that we can return it easily. But now they are even not answering our call. We are not provided with exact information while we opted for the tab. I want my refund. They applied for loan against my documents. I am not aware of it . The official told me to pay in installments but not mention that he had applied for loan from third party. So also take action against the official who came to my house .

I am requesting them to cancel my byju loan since last 6 days.
So many times, I called them, so many mails, I sent them. Requested everyone. But they are not cancelling it. Call center lady keep on arguing and not taking cancellation request where as we dont want it. They are just passing 15 days period so that they can forcefully take my hard earned money

Byju's counsellor had booked a session with us for my brother. He convinced us to buy the product for 6th to 4th class. He asked us to pay 80, 000 which includes 12000 rs down-payment and the rest of the amount would be taken as loan. I paid the down payment and my aadhar card and pan card details were taken.
My loan amount was disbursed on a/c even before i got the product. Now, i called them back to cancel the product as my children aren't really satisfied with it and nor us but was not able to reach them for a long time. Finally when got in contact with them, they are refusing to take it back and i'll have to pay ₹6500 emi amount for nothing. They failled in half yearly exam only due to addiction of tablet. I inform them also this condition but they were not ready to listen any problem. I use to go for my job about to 60 km from home and come back late. So no time to teach them with help of mentor.

I just want them to take back their product which was barely used and cancel the course and loan also.

I am amritanjali singh mother of parth singh and rudra singh. I know about the learning app from my mobile when my childrens using its video. It seem good when i go through with the app. They call me tell me about great teaching by using this app. They also tell about the period of consent for 15 days but my childrens examination were going on so didn't take serious because i was waiting for mentor who was going to take classes. The day of first i was unsatisfied with them only due to lake of time and mismanagement. I am requesting them from that time to cancel my agreement but they are not taking serious. They started there emi also without my 15 days consent. I am alone in my home and unable to pay emi because of my husband's illness. I am requesting again and again but nobody is responsible to take care of my request. Please help me and stop my emi's. I am only person of my family so i am unable. Please listen my request.
Even my kids are not using tablet also.

The refund has not been processed and i get standard reply on email as below;

Byjus cancellation

Hi,

We forwarded your request to our concerned department. We will arrange the call back at the earliest. You can also reach us on +91-[protected]

Regards,
Byju's

This is fraud group, who would promise to refund but would not do so on the pretext of one or other excuse.

Dear concerned,

I. Am very much annoyed from your executive for not responding to my refund and cancellation request. Several time i have marked the mail regarding cancellation of product opted for aarush sharma son of balwinder sharma class 4 from kharar punjab. But i am not receiving any confirmation from your side.

This is final reminder from my side to your company for cancellation of product and confirmation of my refund.

In case i am not receiving refund for my cancelled product i will be forced to lodge complaint in consumer forum.

Thanks and regards

Balwinder sharma
[protected]

We are having the worst experience with byju's since these people dont entertain you after buying the product. Firstly, with their marketing strategies they will force the product on you and after that they wont pickup your phone.

We cancelled our product within their trial period since their cd or card was not compatible with our personal tab and after that they again forced us to try it for next few days and provided new tab. But still we are not finding it worth as its impacting our child eyes.

So, we decided to return it again as they mentioned to reach us within few days which we did but now they are not replying us as we need our money back.

Please reach out to me on [protected].

Pls dont join byjus... Very worst experience i got from byjus... No proper response from them.. Jabez ivan (Manager he told)... Trying to cheat our money 2k (Told yesterday-monday itself thy will transfer our amt 2k, but still nw i didnt receive our money or any calls frm thm...) not picking our calls... Nearly tried 30times... So guys pls dont join here... Other coaching center is gud wen compare to byjus... Pls dont waste ur money

Today (08/12/18) mr. Siva called me and threathening me... He is asked me to remove the other coaching center which i mentioned in my previous review... But i told first let me get my money back thn i will remove it... If not removing nw itself they will take legal action on me itseems... I told go ahead and proceed with ur legal actions... So guys again i am telling you dont join byju's... Its really very worst center i have ever seen...

If anyone needs a proof fr the abv thing frm day one... Pls text me thru wtsapp number [protected] will send you all call recorded audio...

Not getting proper response from jagadesh too... He apologize and requested me to remove his name from here... Also told he will update the status everyday... So i believed his words and removed his name frm here... But no use... Wantedly thy are dng like ths...

As they told nw almost 7 (13.12.18) full working days got over... But still i didnt gt my money back.

I have taken BYJUS product for my son for 10 class. Till the time I paid them the program fees, the follow up from the the executive was prompt however once the payment was done they are not responding to my concerns which is wrong product offering i.e. instead of IB board they have given us ICSE content which is of no use. Now the customer who they treated as kings before taking the product are on their victim list. Hope The brand ambassador Mr Shahrukh Khan is also listening.

Mr pranav shah consullor with byju's offered the kit for pcmb for 11thscience hsc board but when the kit was delivered it had only pcb and no math. Have made several call and complain but only tall claims that they will replace it with new sd card but till date nothing has been done. Even sr manager promised to do the replacement but has not done till date. They have been cheating people of their hard earned money

Hi, i have to constantly remind my mentor as the person who takes other queries to get back to me whenever i have any query related to either doubts or any other issue as such. Persistent calls and emails seem to be not working at all as they all are unresponsive. I have enrolled for cat classes and there was been no concrete response from any of the mentors assigned, let alone giving any proper mentoring advice.