Byju's — byju learning pack

Address:

No 71, Ramaswamy Reddy layout, Kallumantapa, Banaswadi, Bangalore, Karnataka, 560043

Order -ID(if punched):
Student Name: Akshay Karthi
Father Name : Sunil
Register Mobile-Num : [protected] / [protected]
Register mail-ID: [protected]@gmail.com
City: Bangalore.
I have paid a sum of 3800 initially and got the pack and the rest of it to be paid as EMI through zest money. They seller told that there is 15 days time rule to return it and the amount will be refunded. I had issue of my son learning with digital mode and cancelled the order sending a mail clearly to them multiple times. After which I had a call form cancellation team tried to convince but still I told to cancel. Now the amount of 23k has been deducted monthly which offlate I realized. The pack as not been taken from me even though I tried contacting but the calls doesn't connect. I have done my job but the cancellation team did not follow up frequently to do the needful. This is something very bad and cheating as they took so much interest in selling the product with repeated calls but the same not shown while we need to return. I want some action to be taken and refund my hard earned money