Byju's — byju's cancellation policy

Address:

Bengaluru, Karnataka India

Attached below are all the email details. Even after we received ticket no. and we discussed the entire scenario over the call; there was no cancellation and settlement done and we have been harrassed by BYJU and Capital Float team, their financial partner constantly.

In India where a middle class works so hard to provide good education to their child, there are some education partners like this who do business in name of education. Harrassed and Tortured by BYJU.

Forwarded message[protected]
From: Byjus support
Date: Wed, 27 Feb 2019 at 6:00 PM
Subject: Re: Cancellation of BYJU's learning program
To: Jaya Malhotra
Cc: [protected]@capitalfloat.com, happylearning+[protected]@byjuslearning.com, [protected]@gmail.com

Dear Sir/Ma'am,
We have taken note of your request and will have a call back arranged from the concerned team within 24-48 hours. For your kind reference, the ticket number is 1713771 . Please quote the same while reaching out to us for any further update

Regards,
Team BYJU'S

On Wed, Feb 27, 2019 at 4:30 PM Jaya Malhotra wrote:

Hi,
This is regarding cancellation of the Byju's learning program and I would like to bring to your notice that I have raised a request several times to cancel the program and requested refund as per our discussion during our meeting with the representative at our residence.
During our first discussion with the Byju's representative Shubhankar, we were told that we need to pay 7000 INR which will be refunded immediately if we cancel the subscription within 3 months of trial period. We opted for the trial and confirmed on 31st Dec'2018 and were provided with the learning stuff in the month of January 2019. Though, my son (Ishaan) tried using the learning program but we did not find it effective enough for his studies and wanted to cancel the learning program in the beginning of Feb'2019. Ever since first week of Feb'19 we are following up for cancellation and refund, however the experience with BYJU support is HORRIBLE and there is no response on our cancellation request and it will not be incorrect to mention that we have been harrassed by the finance team to pay further more money.
Does that mean that it was all false commitments during the time when we met Shubhankar (BYJU representative) and the focus was only on selling the BYJU learning program and not on building market trust and featuring the qualities and what BYJU had to offer in education front??
Please cancel the BYJU program subscription with immediate effect. As per the discussions with Shubhankar, we were told we can cancel the program until March'19 end and no ECS will be deducted until we confirm. Also, we were told that we will be refunded 7000 INR that was paid in cash.

Student Name: Ishaan
Mother's name: Richa
Enrollment no.: TNLDCRP[protected]
Regards,
Richa