Byju's — byjus - not closing account and not refunding

Nov 27, 2018

Updated by Deepak.panchi Your counselor cum sales person @Kansk Sabnekar while selling the product did not mentioned that you claiming to be India's no. 1 edu company don't respect your customer and arrange the reverse pickup. Infact he said we will immediately get back the refund on dropping a simple email to support. Is this the kind of behaviour once you sell your useless products to customers?

Can you keep your promise that I will get a hasselfree refund or I need to approach the Police or may be the court or may take the route of social networking websites...

On Tue 27 Nov, 2018, 20:30 Siddharth Yadav <[protected]@byjus.com wrote:
Dear Parent,
We are sorry to inform you that we do not provide the service of reverse pick up. Kindly send the product back to our Bangalore office.
Address:
Byju's Support Team_Refund
Byju's, 6th Floor, Tower D, IBC Knowledge Park,
4/1, Bannerghatta Main Road Bangalore- 560029

Regards,
Siddharth Yadav
Team BYJU'S

On Tue, 27 Nov at 2:43 PM, Deepak Gupta <[protected]@gmail.com> wrote:
Not received the payment yet, once you send the payment, initate pickup as promised by Kanak.

We immedately paid first then got the tab after 7 days, per promise you pay immediately back and get the tab back - arranging a pickup should not be an issue for a branded company like Byjus whose ad are been done by Mr. Shahrukh Khan.

Rgds, Deepak

On Tue 27 Nov, 2018, 14:02 BYJUS Cancellations Team <[protected]@byjus.com wrote:
Dear Parent,

Kindly send the product to our below-mentioned office address to process refund

Address

Byjus Support Team_Refund

Byju's, 6th Floor, Tower D, IBC Knowledge Park,

4/1, Bannerghatta Main Road Bangalore- 560029

Kindly send the product and share the below details:

1) Name:

2) Registered Mobile No:

3) Address:

4) Tablet Number (Mentioned behind the tablet, should be LT or ST):

5) Reason for refund:

6) Courier Service

ice Provider (Product Sent to Bangalore office):

7) Tracking No:

8) Bank Name:

Nov 28, 2018

Updated by Deepak.panchi Can you believe BYJUS don't arrange a reverse pickup. JUST TO DELAY THE REFUNDS and SO THAT CAPITAL FLOAT CAN CHARGE THE CUSTOMER THE EMIs EVEN AFTER CLOSING THE ACCOUNT. These people are so irresponsible.

BYJUS IS A FRAUD COMPANY.

Nov 28, 2018

Updated by Deepak.panchi YOU ARE MAKING MESS OUT OF MY LIFE - I AM UNNECESSARILY FOLLOWING UP AFTER GIVING MY HARD EARNED 90K TO YOU.

1. LIARS - YOU ARE NOT REFUNDING THE HARD EARNED MONEY RS. 90, 000/- WHICH YOUR SALESMAN LOOTED FRAUD BY MAKING FALSE PROMISE THAT REFUND WILL BE DONE IMMEDIATELY ONCE I DROP AN EMAIL TO SUPPORT TEAM IF I DON'T LIKE THE PRODUCT.

2. CHEATERS - TODAY IS 6th DAY AND I HAVE NOT GOD MY 90000/- BACK. CAN YOU EDUCATION TERRORISTS REFUND BACK MY MONEY.

3. UNPROFESSIONALS - YOU ARE SO UNPROFESSIONAL THAT YOU DON'T ARRANGE A REVERSE PICK UP

4. FRAUDSTERS - NOT STOPPING THE CAPITAL FLOAT LOAN ACCOUNT TILL NOW. ARE YOU GOING TO PAY THE EMIs?? NO, WHY DON'T YOU CLOSE THE ACCOUNT, JUST TO PLAY GAMES WITH CUSTOMERS AND STUDENTS OF COURSE.

5. UNETHICAL - ARE YOUR APOLOGIES GOING TO GIVE BACK MY CHILD'S SMILE?

YOU BYJUS SHOULD BE HANGED TILL DEATH!!! GOD BLESS!!! :(

Nov 29, 2018

Updated by Deepak.panchi NO ACTION AFTER REQUESTING CLOSURE SINCE 6 DAYS

Dec 06, 2018

Updated by Deepak.panchi Even I returned the product they have not yet refunded the money