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Please solve my problem 🙏
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Dear Byjus,
I am writing to address a concerning situation regarding my recent cancellation request and the subsequent interactions with your customer care representative, Priya.
Firstly, I want to emphasize that my intention to cancel my subscription is not driven by any dissatisfaction with your product or services. However, the lack of timely delivery of the books for which I have already made payment has been a cause for concern.
In light of this, it was disheartening to receive a call from Priya who not only exhibited an unprofessional attitude but also made threatening remarks about my cancellation request. It is important to note that I have fulfilled my financial obligations by making payments promptly, and as such, I expect a seamless cancellation process without any further financial demands.
I kindly request you to acknowledge and accept my cancellation request immediately. Additionally, please ensure the deactivation of auto debit from my bank account. It is crucial that we do not encounter any further inconveniences or disruptions caused by persistent requests for additional payments.
I hope we can resolve this matter swiftly and amicably so that both parties can move forward without any lingering issues. If necessary, I am open to discussing this matter further via a phone call or in-person meeting.
Thank you for your attention to this matter. I look forward to receiving confirmation of my cancellation request and the deactivation of auto debit at the earliest convenience.
Thanks,
Harini Vetrivel
I am writing to address a concerning situation regarding my recent cancellation request and the subsequent interactions with your customer care representative, Priya.
Firstly, I want to emphasize that my intention to cancel my subscription is not driven by any dissatisfaction with your product or services. However, the lack of timely delivery of the books for which I have already made payment has been a cause for concern.
In light of this, it was disheartening to receive a call from Priya who not only exhibited an unprofessional attitude but also made threatening remarks about my cancellation request. It is important to note that I have fulfilled my financial obligations by making payments promptly, and as such, I expect a seamless cancellation process without any further financial demands.
I kindly request you to acknowledge and accept my cancellation request immediately. Additionally, please ensure the deactivation of auto debit from my bank account. It is crucial that we do not encounter any further inconveniences or disruptions caused by persistent requests for additional payments.
I hope we can resolve this matter swiftly and amicably so that both parties can move forward without any lingering issues. If necessary, I am open to discussing this matter further via a phone call or in-person meeting.
Thank you for your attention to this matter. I look forward to receiving confirmation of my cancellation request and the deactivation of auto debit at the earliest convenience.
Thanks,
Harini Vetrivel
We have requested to withdraw my Child from Byjus tutions and it's been 15 days and I didn't get any call/ response from Byjus customer care
Request you to address the ticket # 5910623 and confirm at the earliest
Request you to address the ticket # 5910623 and confirm at the earliest
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2nd Floor, Tower D, IBC Knowledge Park, Bannerghatta Main Road, Bengaluru, Karnataka, India - 560029