Byju's — Charge of interest

Krishna Shinde who is economically backward was coerced by Mr Avi Srivastava, a sales rep of your company to buy a package. The parents were told that if 1 EMI was missed, there would not be interest charged. However the reality is very different. Rs 900 was charged to them.
After numerous calls the issue is still not resolved. We have helped the parents financially to pay off this interest. However it is very disappointing to the parents that they had to take help. They have lost all trust in Byjus and are just going forward because they want their son educated.
REQUESTING YOU TO NOT DUPE POOR PEOPLE JUST TO GET YOUR SALES UP. ABSOLUTELY NO CONSIDERATION SHOWN TO THE STUDENT.