Byju's — product cancellation and refund

Byju's — product cancellation and refund

D Drsri from Chennai, Tamil Nadu Nov 20, 2019

Product Cancellation - Refund- Ref - 4097315 RBL Bank Loan Number - 1654439 Dear sir I was forced to avail the Byjus Product educational product for my daughter, for 76500/- by paying Rs.11, 500/- through NEFT transfer and remaining through RBL with a loan amount of Rs. 65025/- with emi of Rs.5400/- . Marketing Executive pushed myself and psychologically manipulated with my wife saying offer of Rs.5000/- with immediate enrollment, without giving time for thinking. He not even explained about cancellation policy and taken the sign in papers, went off. He hardly spent 30 minutes, his focus was in collecting the money and dumb the product on the Innocent parents like me Nothing was done from there and then when I pushed them where is the product and they dispatched late. I have filed product cancellation on 09.11.2019, till now no resolution was carried out, they keep calling, intimidating and use tone of voice to scare us, psychologically manipulate. I have requested to cancel the product and subscription at the earliest, for return and refund as I was not satisfied with their response. The were manipulating the cancellation request is with in 30 days! I was completely disappointed with the attitude and the tone of your voice, Mr.J.Deepan, Senior Manager, as representative of Byjus As well as Byjus ! ( Byjus, Boast in the field Education service, which is unlikely, with the motto of pushing customer at any cost!) and he had threatened that its my fate to pay the money, SInce I availed the product, no matter I use it or not, I need to pay. I told him, why I have to pay for service which I have not used, and asked for cancellation and refund. Byjus marketing person didn't explain anything about cancellation policy, just asked me to sign papers. There should be fair business practice, and not with a intention taking advantage of clients and looting innocent parents money. Everyone works hard to earn even a single rupee. I hope after reading this mail, ByJus come to senses, give proper resolution for me. I have given false promise and does not comes under fair business dealing or policy, it's kind of trap for parents. If there is no proper clause, revise the product and subscription policy, so that parents like me are not taken for granted. Please ensure Byjus follows fair business policy from now on, not to take advantage of parents.. I have given request for cancellation of my product as well as subscription, and refund (₹.27, 500/-) by collecting the product from my end. I have made number of calls and mails from my registered email id. I could not get proper response. I received call from RBL finance (Byjus) informing me to talk to Byjus to resolve the matter at the earliest. RBL Person informed with confidence Byjus would resolve it today. Different BDs call daily and tell me they are from RBL, asking same question daily, they were like collection agent, calling from call center in bangalore. Since i am work from Monday to Saturday, 7am to 9pm, i hardly get time to visit your regional office to hand over the product, more so I am 40km away from the regional office, unable to request my wife to visit your office. So, I request your team to collect the product, refund the money in cash (₹.27, 500/-) and to collect the product, along with RBL loan cancellation official letter signed by Byjus, at the earliest. Kindly send this email to concerned officials, who might be aware of the issue.I also need an apology from Mr.J.Deepan for his threatening tone, and egoistic attitude towards me as customer. Looking forward to resolution at the earliest. Regards Nadathur Srivatchan p.s : Daily I am getting 3 to 4 calls from call center, and they say they are from RBL bank (BYJU's) and why I am not paying EMI, and keep asking same story! If this is the way Byjus conducts business in earning money and market leader in IT enabled Education Sector, no matter where they go, even if they go global, and they will not succeed and definitely meet with failure. Respect the customer and don't take customer for ride, cheating innocent parents is not a good sign. Cancel the product and loan, give me the refund of Rs, 27, 500/- . Was this information helpful? No (1) Yes (5)
BYJU's customer support has been notified about the posted complaint. Nov 21, 2019 Updated by Drsri Even today I have been spammed with SMS saying you have missed your EMI. Immediately pay your EMI to avoid penal charges and negative credit score. I keep getting calls from the customer care executive, when I pick phone, and they keep the phone down. They are keep intimidating. If they are really care about customer, and for education Service, they should resolve the issues, and give refund. You can't push and dump the product on a customer, who does not want your product or service. Daily getting calls from BYJUS (They introduce themselves calling RBL Finance) and keep asking why I have not paid the EMI. I think they have set up office like collection agent, and torture clients or customer, milk the money from them at any cost. This is not the way business operates. BYJUS cancel my product and subscription, Refund Rs.27, 500/- and collect your tablet from my home. I am not in a position to visit your regional office in Mount road, as I work from Monday to Saturday, 7am to 9pm. I can't ask my wife to visit for return, as we are 40km from your regional office, also when you wanted to sell, you send your Business Devloper to home, why don't you send your BD to collect the product and refund the same. Kindly do the same, and I will mark the complaint resolved and withdraw my complaint immediately. Looking forward to hear from you soon. Not to hear from you rather cancellation and Refund from you (Rs.27, 500/-). Srivatchan Nov 23, 2019 Updated by Drsri Yesterday 22.11.2019, I have received call from BYJUS support team. The person Informed me that they were trying to help the customer in best possible way. I was informed that they will cancel the RBL Loan immediately and I need not pay anything further and they will convey the same to RBL. I am waiting for the official cancellation of loan from BYJUS and RBL (Loan cancelled) through email. Hope they will send the cancellation to [protected]@hotmail.com Regards, Srivatchan p.s I will update the complaint resolved once I get the official cancellation email from BYJUS and RBL. Nov 26, 2019 Updated by Drsri 26.11.2019 - Update I never seen worst customer care. One of the Worst Education Service. I was absolutely wrong and I written update they have called me and they trying to resolve, and they promised to cancel the loan and refund. No they are not. They keep Intimidating you with number calls, asking same question and again. Different people call and tell you " Sir, we are seeing you have not made the payment, when you are doing to pay?" They will keep calling and telling same story, you will speak to different people from the same customer care office in Bangalore, as they will exchange the list within themselves, so that we get to speak to different people from different numbers. I believe they might have 500+ Business Development Executives and you will keep getting calls from different person and with different numbers. When you have so much patience, attend every call, tell them politely, same story from beginning. Still they keep picking on your nerves, and finally tell "sorry sir we didn't promise anything like that, and you need to pay the same at the earliest" There is Other Department : Collection Department (BYJUS/RBL) They will say they are calling from RBL Bank. They say" Your name is highlighted, why you have not paid your EMI?" You keep explaining and again they tell sorry sir, we didn't get any cancellation of Loan from BYJUS, and you need to pay!! How come it shows all problem resolved from ByJus? My problem is not resolved yet Nov 26, 2019 Updated by Drsri 26.11.2019 - I Lost my Health with in 2 weeks, and Given Medical leave for 3 months! BYJUS Team, I am really tired and exhausted with you. I am really stressed for the past 10 days and my health is completely lost with in 2 weeks of Intimidating calls. This is not the way you approach business Especially Education Service, You need parents to be alive.Due to this constant intimidation, I applied for medical leave for 3 months, and I don't have income to take care. If you care about parents, Cancel the Product Subscription and the Loan Immeditely, and Refund the money Rs.16, 500 /- (3 Paid EMI), unfortunately, I need this money for my medical treatment just for standing for my right. Immediately cancel remaining 9 month EMI. Send me official Letter to me and to RBL Bank. I will be fair and keep the Tablet with me (Rs.11, 500/- paid through NEFT) as its being used, which I can't return. I hope there is someone out there or responsible person read this update and do the needful immediately. I am exhausted and Tired. Unhappy and Severely traumatized unlucky parent. Expecting someone out there to do the needful for me
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Hussainsarolwala

from Powai, Maharashtra

Jan 11, 2021

Hello Team,

My account is in the name of Student Name- Aliasgar Bohra. I have been constantly calling the concerned team for a refund and cancellation of my account and have not yet received any positive response for the same. I was sold the product and not provided any details about the refund policy by the Counsellor and now it has been more then 15 days and the counselor has yet not responded to the escalation raised by the mentor. I need someone to address the above issue immediately and provide me a solution for the same. I have been mislead by the counselor and need to cancel my amount at the earliest. I do not want anyone to call me who cannot take a decision for my issue.

I am really frustrated now and following up on the same since more then 2 weeks I will not be paying a single penny until my concern is sorted out.

My number is [protected].

Regards
Hussain