Byju's — Request for refund

Address:

koramangala bangalore

Date :14/11/2020
Respected sir/madam,
Subject:Regarding EMI amount
As per telephonic conversation of byjus officials I am here to state my opinion about not paying EMI amount.
1.In the beginning of October month itself we requested your byjus officials about cancellation of byjus EMI and refunding the amount. (Documents attached)
Your officials told me in phone that you have paid 5 installment regularly and remaining 7 months no need to pay . They also told me that if any poor students are there you can give the tab and also related books.
Every time phone from byjus finance department officials they are asking the proof regarding the telephonic conversation. How can each time record the voice of all the officials? I am always believing in BYJUS company .Is it necessary to record the voice each and every time. Please inform me.
One thing I knew that BYJUS is recording the conversation of customers. So it is capable for BYJUS company to get the call details and also the recorded information.
For me it is very difficult approach your office during this COVID time. I am in UDUPI district 500km away from Bangalore.
I gave genuine reason for cancellation of EMI and refunding also.
I knew that BYJUS always give utmost care for his customers, students and parents.
My son not at all watching your BYJUS APP from last 3-4 months. The product is not satisfied for my son. Because It is meant for IIT and JEE.But not for Karnataka CET.(Complaint already raised in the beginning itself document attached). Initially I requested for 30, 000. But forcibly they gave it for me for RS.65000. If the product is not using and watching the BYJUS videos why should I pay the EMI. BYJUS company is capable to see how many videos my son watched so far.
The above statements I have given is true. I hope that definitely you will resolve my problem.
I am Senior faculty in computer science department in government of Karnataka having 25 years of experience. Every year I am teaching nearly 500-600 students.
I hope that you will resolve the problem.
With regards
From ganesh v r student samsung tablet class-11-12 10"wifi ref id:[protected] byjus[protected]
s/o Ravindra k v senior computer science lecturer
phone numbers of byjus officals is attached