[Resolved] Capital First — Regarding the EMI bounce

pshek76

from Mumbai, Maharashtra

Aug 23, 2016

Address: Jaipur, Rajasthan, 302034

Dear Team,

I am very dissatisfy with the capital first services this time.

I applied for the swapping my A/C HDFC to ICICI bank but it could not be processed properly this time. I had discussed with customer care “As per customer care, if you submit the documents before 18 July then it will be updated. But it did not update for this month.

After this issue, my check got bounce on 5th Aug due to short balance in HDFC bank, I was expecting that it will be deduct from ICICI . Again I made a payment online on 6th Aug & same thing discussed with customer care that my A/C should not hit again for the payment.

I got a call from customer care on 8th Aug about the payment & I shared (SMS attached- [protected]) payment transaction .I asked again to your representative, kindly ask your team to update my transaction in your record.

Now yesterday again hit my A/C for the payment .

I have been seriously frustrated& irritated with whole scenario. Even after lot of discussion. Request you to look on my issue & remove my bounce charge. My CIBIL should not hamper due to this negligence.

Loan AC No : 4048613

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Sep 29, 2016

Complaint marked as Resolved

Capital First customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2016

Capital First Customer Care's response Dear Mr. Shekhawat,

Greetings from Capital First!!

This is with reference to your concerns regarding ECS swap request and waiver of charges.

Further to our telephonic conversation, we will send you the final response to your email id [protected]@infosys.com (email id masked for security reason)

Assuring you of our best services always.

Regards,
Capital First Limited

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Comments

Ayantaker

from Kolkata, West Bengal

Aug 30, 2016

In 2016, 26th january i bought a tv by capital first.. and i also apply emi card.and give processing fee. 6th emi complete but emi card not reached my home...plz help me get emi card

Riyaz06

Aug 30, 2016

I am taking loan and I m given all document but my EMI not deducted from my account. I m paying in cash all EMI but u requested for EMI trogh bank and bank deduct charges per month 200 and ur capital first employee fill form wrongly.