Maruti Suzuki India Complaints & Reviews

I purchased a swift dezire on 01/10/2012 from M/S Swani motors amritsar and the front tyres of the car developed some defects which were confirmed as manufacturing defects and I was directed by the Swani Motors to get the tyres replaced from M/S India Rubbers at Amritsar and this information was also imparted to M/S India Rubbers but M/S india Rubbers at Amritsar refused to comply with the instructions of the authorised dealer of Maruti Udyog Ltd thereby compelling me to park my car at home and arange hired vehicle for my use thereby compelling me to suffer fiscal losses and harassment.

i have perchesed access-125 on 9/3/2012 .after about 8000 km. suddenly smoke come out from silencer and engin wes failed your diller has repaired it . and after only 1000km it again failed engin and again your diller-shivalik suzuki center, (naroda patia AHMEDABAD) has reparid it . but i suffered a lot . and after repaireing your diller does not give garrunti and your vehical does not give good performence . i am not setisfide with your vihical give me proper feedbek my name-Mr. Gunjan Prajapati from Nava Naroda, AHMEDABAD.my vivical no. GJ-1 NQ 832.My email id is [protected]@gmail.com

Sir, Mera nam yogender singh hai or me shamli me rehta hun.Maine 08/10/2013 ko maruti swift dzire vdi jiska no:UKO7AT7200 hai Mr.SUSHIL KUMAR ji se purchase ki hai.Jiska model 2012 hai or iska insurance purchase k din 14/10/2013 ko hua tha.Sir maine 9/10/2013 & 10/10/2013 ko lagatar ROHAN MOTORS DEHRADUN ko contact kiya lakin koi responce nahi mila yadi mera insurance khatm ho jata hai to sir galti kiski hogi...

I am rather flabbergasted on being seen the act of negligence and fraudulent activities at your authorised Servicing Centre named ANAMIKA MOTORS located at Jorhat, Assam.

The fact is – My Car ( Maruti 800 AC ) was having problem in Clutch Plates that need to be changed and accordingly I took my car to the said Servicing Centre on 23/09/2013.Since I had to be present at the servicing centre I did other things also like changing of Gear Oil, Mobile and Draining out of coolant etc. apart from Changing of Clutch Plates. Finally, I paid Rs 7175/- towards cost of all the things done.

Please note – the Car had been working fine for 12 days only. Again another problem was surfaced. The problem came to my notice when the car was taken out of garage on 5th Oct, 13 . It was horrible that the moment the car got started it was airing smoke with an ear-splitting sound that made me compelled to be away from driving the same anymore . The car was again taken to Anamika Motors on 7th Oct, 13 with a view to having the problem solved. I had to do it again at paid basis.

It is interesting that the problem was arisen due to leakage of coolant, although the old coolant was drained out and filled in accordingly on 23/09/13. It is now, crystal clear that this has happened due to negligence of the mechanics who did the job.

Had the problem not been come to light on that day, I would have been burnt inside the car on that day itself. Is it the way of playing game with a human being ???

You are therefore, requested to take immediate action against the Servicing Centre otherwise I shall have no other option but to approach appropriate forum for getting justice.



PABITRA BARUAH
Mobile No.[protected]
Jorhat, Assam

sir i have purchased diesel ritz before 5 months and im getting only 11 kms per litre i have done 2 services its now run 11000 kms i have complained about the matter to the dealer and service centeres but the problem was not cured i have bought my car from K V R MOTORS KASARGOD and i hav been serviced from PIONEER MOTORS KANNUR so please do the needful or else i woud have to go to the consumer court i belong to kerala kannur district AQUEED PH:[protected]

i m imran hafiz lone owner of car maruti swift zdi 2011 bearing registration no jk01r 2627.i recently got my car repaired at peaks auto srinagar j and k.it was work related denting painting.but i was disappointed at time of delivery of my car as it has been repaired very shabbily .the paint is as if it has been done using a brush giving no attention to spare locks and black areas.some part of bumper on rt side has been left unrepaired an plastic lining under running border left to hang below mud flap and many more flaws... once asked about same got no satisfactory answer..kindly help

Hello, This is regarding my Swift Car, Registration No. UP14 AA 3405, which is currently in Goyal Motors, Solan, Himachal Pradesh. I deposited my car in this service station on 29/09/2013, for the fault that the car was not starting up. The technicians invested enough time on the car on that very day, but not able to diagnose the problem. After that they asked for one or two day so I returned back to Delhi. Now after five days of daily followup this is what the feedback I have been getting from the supervisors and technicians form the service center: Day1 - checking wiring (No fault detected) Day2 - checking mechanical part and all (No fault detected) Day3 - again checking all electric parts from scratch (No fault detected) Day4 - checking engine, timing n all (No fault detected) Day5 - Head gas kit check (No fault detected). Since then, the car is left unattended in the service station, without any work done. Still the technicians are not sure what exactly is the issue, and they are doubting on ECM. But as per Supervisor from Solan and Mr. Lalit (Manager Goyal Motors, Shimla), they do not have ECM available in the service station, and can not afford to get it from other service stations. So they are telling me to take my car to some other service station, as their technicians are not able to diagnose the issue after all efforts. FYI: Customer complaint no. is [protected] Thanks, Pancham Priyam, Contact: [protected] Email: [protected]@gmail.com

Hi,

As I am using Maruti Alto vehicle Model 2010 LXI, on Oct 2nd I have raised a complaint No 732566.
1st time when I called they said they will be sending an technician in 30 mins, and the technician came and visited and he said tomorrow i.e.3rd Oct 13 the vehicle has to take to the show room service center, I said ok for the same... to day is 7th Oct 13 nobody turned up to take the vehicle. and I have called technician he is not responding... I have again called to the on road service they said they have closed my complaint... I was surprised without resolving how can they close the complaint.

I am not happy with the Maruti Service and next time I will not recommend Maruti to any one...

My Suzuki Access 125, MH 12 HT 4250, Engine No: F[protected], was bought on 17.2.12, from Automatic Auto & I.T Services Pvt Ltd, Shop No 42 & 43, Kakade Plaza, Opp Kakade City, Karvenagar, Pune.

I gave my bike for servicing at Automtive & for the last 2-3 times gave the bike for servicing at another Suzuki authorised dealer, Bharat Auto Agencies Pvt Ltd, Plot No 88/A, Hadpsar Industrial Estate, Opp Honeywell Automations India Ltd, Hadapsar, Pune.

In the August '13 servicing, the oil was changed, also mentioned on the bill.

For this months servicing I went back to Automatic, as I dint like Bharats service handling way. The mechanic at Automotive told me that there is no oil in the engine, as it was not put in the vehicle during the last servicing.

There is noise from the engine & has given me an estimate of INR 10, 500.00 to get the bike repaired.

This is clearly a negligense from Bharat as they have done incomplete servicing & missed a major part of oil change & check during the servicing of the vehicle.

Bharat should be liable to pay thye cost of repairing the vehicle.

The bike is not even 2 years old & a problem of engine should not come in the vehicle.

We have been using Suzuki vehicles for a long time & have had no issues with anuthing so far.

The engine problem has to be sorted.

Please inform me how Bharat will pay for the repair of the vehicle.

i own a suzuki access scooter from march 2009. reg no. KL-13-T-2939. last year november it had showed up a complaint. the piston is jammed and engine stalled due to lack of engine oil. ive serviced the vehicle a month back so where is the engine oil which i paid for ?? ok let it be ..maybe my fault . ive recieved the delivery on march 2013 paying 7900 rs. ive done a periodic service after that. and now again the complaint shows up. ive towed it to the service centre and they checked the vehicle, said it was the same complaint, and quoted me 6000 rs. why shud i pay ?? ok if i pay, then after six months ive got to arrange an amount for the same complaint??? it seems like ive taken a loan from suzuki and have to pay them back 12000 rs for a year. i need this complaint fixed free of cost or half the amount and a written letter saying this complaint wont show up again or if it shows up then its the responsibility of the company to rectify. if none is possible then i will have to reach the consumer court

Hi Everyone, Contrary to my belief about the good service provided by Maruthi, I had a very bad experience with the service provided for my Maruthi 800. I gave my Maruthi 800 for a regular service last weekend 21st, September 2013. They charged me around INR 1000/- for cleaning and other normal checks like break and engine oil. They promised to deliver my car by 21st evening. However, they didn't deliver it on time which was the first disappointment for me. I went to collect my car on Sunday morning and found that the engine wasn't even cleaned. I doubt if they even looked at the engine leave alone making all the checks. Even the underside of the car was not cleaned at all and was very dirty. I WAS REALLY DISAPPOINTED WITH THIS POOR WORKMANSHIP AND TOTAL DISREGARD FOR THE CUSTOMER's MONEY. After paying INR 1000/- this is not something anyone would expect out of a service centre. When I pointed this out to them, they told me that this would take only 10 mins and they would get it cleaned. If it would take only 10 mins, why wasn't this done over the previous day ? I clearly told them that they would rather take their time and clean it up properly and later deliver the car to my home. They insisted on cleaning it then and there and delivering the car. They cleaned the car and this is how it was after they cleaned it for the SECOND TIME : After this service I have totally lost all my trust on the Maruthi Service centre and would rather keep the car without cleaning than giving it to the service centre and getting ripped of all the money I have. INR 1000/- is a bit too high for the cleaning but still I was okay with paying the amount if I was given proper service for the money. But with this type of service, I would never again go back their and even warn my friends against the poor service given by Mandovi Motors.

I own suzuki access 125 since june 2012, i have been regularly giving bike for service in Jain suzuki pallavaram. Last time(Oct) when i gave my bike for service. I had a Free service. The free service is always the worst service here. After getting the delivery of the bike I came back with the complaint on their service for almost 5 times. This time little delayed as i had a accident with that Bike. 1) issue with the Brake as the Bike back wheel was making nosie when i hold the brake. I went again in two days 2) I had indicator buzzer added by them on that service that stopped working. I had to go again 3)The seat was not fixed the person put the screws in side the container and gave the bike with fixing the seat. 4) airfilter burst while trying to start, i was told that The sir filter was change but it was. Now Bikes mileage has gone down like hell. I met with an accident due to the loose brake. Tyres are going lose and got to tigh them almost every 30days. Headlight doesnt glow properly on high beam. Indicator itself has gone loose that i have to press it hard to work. Finally now after one month of my accident my dad gave the bike for service, they delayed delievery when asked the Manager himself in workshop says he is busy with other calls and cant answer my call and hangs up on me. Now for fixing what they should have fixed before they are charging me 4000RS. Good way to make money. but talking so rudely to me I wont accept. I need a resolution ASAP. Donno if i can contact someone else hence leaving a feed back here Regards Raji

SIR MY NAME IS BHUWAN CHANDRA JOSHI MY MOBILE NO IS [protected] I LIVE IN DISTT-CHAMPAWAT TANAKPUR.I AM HAVING SX4 MARUTI WHICH NO IS UK03A-0030 ,I HAVE COMPLAINT TO SERVICE CENTER MANY TIME REGARDING MY CAR PICK UP THIS COMPLAINT IS FROM 10,000.00 KMS EARLY THEY TOLD ME NEED NOT TO WORRY THIS IS NEW CAR FOR FEW KM IT WILL BE ALL RIGHT I TOLD OK THEN LATER NO I TOLD THEM SAME PROBLEM THEN THEY TOLD ME DO THIS I TOLD OK DO IT PROBLEM AGAIN SAME PROBLEM,THEN THEY TOLD DO ESR I TOLD OK I TOLD DO BUT THE PROBLEM SAME IN LAST I COMPLAINT TO MARUTI THEN SOME WORK WAS DONE ALL CLEANING WAS DONE THEN UPTO 300 KMS SOME IMPROVEMENT WAS THERE BUT LATER SAME THINK STARTED .SIR IN SERVICES CENTER THEY ARE JUST DOING HIT AND TRIAL AND NOTHING FOR THIS PROBLEM I HAVE MANY TIME GONE TO HALDWANI,RUDURPUR WHICH IS 250 KMS FROM MY HOUSE.SIR IT IS MY REQUEST TO PLEASE DO THE NEEDFUL HELP.

bought Maruti Suzuki Ritz VDI from ABT CALICUT in March 2011.

At 20000 Km we did service( 2 year service) from ABT THAMARASSERY, Calicut(Dist) on April 18, 2013.

After 2 months on July 2nd, on our travel to Calicut. Car broke down. We checked with nearby mechanic. There was no Battery water at all. The Battery was completely dry. We had to install a new battery since the old battery was completely non chargeable and not working.

We contacted ABT Thamarassery, they said they are not ready to do any compensation for this. It is very clear they have not changed Battery water and thats the reason for our terrible experience with Ritz during our jouRNEY..

I had purchased a maruti Ertiga from this dealer. I have not been given the gold coin as promised and over charged to the extent of Rs.19,191/-. I had complianed to Maruti on 29.07.13 at the RO, Kolkata but no action has been taken. I followed up by writing to CRM manager Mr. Srihari Rachapudi, Gurgaon. But apart from an acknowledgement nothing has been done by Maruti.

Hi I bought SUZUKI access 3 years before. I have run vehicle for 25000 km only. I usually run vehicle in 45 - 50 km speed in highway. I wont rash vehicle & I wont misbehave in riding methods. But I am seeing mileage is going down & Engine is catching up while normal running on road. This is really worst case & may lead to accident. SUZUKI has to check this on priority. Braking efficiency is almost worst in access 125. When I checked with dealer I could find that Engine has worn out completely in 25000 Kms itself. Now to correct this I need to spend again 10000 INR. This is the worst vehicle that I have ever seen. Please do not buy SUZUKI vehicles

I HAVE A COMPLAINT MENTIONED ABOVE I TOLD THIS SEVERAL TIMES TO THE SERVICE CENTER (ESSCO MOTORS TRIVANDRUM KERALA) THEY CHANGED TWO FRONT STUMPS AND MUDGUARDS AND OTHER SPARE PARTS BUT THE PROBLEM STILL EXISTS.SKILLED MECHANICS ARE NOT AVAILABLE AT THAT SERVICE CENTER. I AM UNHAPPY FOR THIS SERVICE SINCE I BROUGHT THE VEHICLE. THE VEHICLE AND ITS PERFORMANCE ARE TOTALLY SUPER BUT THE SERVICE IS BAD..... PLEASE DO THE NEEDFULL THANKING YOU YOURS FAITHFULLY SD/- HAREENDRAKUMAR.R MOB: [protected]

We paid all the amount for our first new car swift to this dealer a month ahead to the date of delivery we want. At last they dint even send the car for registration till date. We are following them for all procedures to be done by them. They dint even make a single call from the day of booking. Very poor customer attention. They are so irresponsible. We feel that we have made a big blunder in selecting this dealer. We could have gone for khivraj. Abt is just name. Very very poor in everything service delivery procedures.

I have purchased Suzuki Access 125 on 8th August ,2013 from Shivalik Suzuki, Satelite, Ahmedabad.The Engine No.is F[protected].It had run 403 km.only. I was driving Access 125 om Ahmedabad - Gandhinagar highway , At that time allm of a sudden the rear wheel got locked , though the speed of my vehicle is very slow ( 30 Km). I fell down from my Access on the spot, But i was lucky that i have no major injury. Thereafter , i informed the Shivalik Suzuki Dealer , then one supervisor and two foremen reached on that incident spot. They declare that the Gear Box of Access was locked because there was not single drop of Oil in the Gear Box.Thereafter, they brought my Access to the workshop at Chandkheda.They also accepted that It is a Company Fault. I am really shocked with what happened to me and my vehicle.I am very much depressed right now and with this mental condition of mine. I am not willing to drive this Faulty Access 125. and even re - conditioned Access 125. Therefore , It is my kind request to you to provide a new Suzuki Access 125 to me as soon as possible. Thanking You. Yours faithfully, Ambalal S.Patel Email Id : alkesh.[protected]@yahoo.in contact no. [protected]

Respected sir/madem, Iam Apoorva, iam purchase suzuki access 125 on november/2011(Aryan Suzuki), since it is working fine but last month iam shifted to usloor and 31:07:2013 iam, given service to near Suzuki authorised service center Meghadooth suzuki, for service and general checkup, when iam given service to this service center but ofter take gadi from this service center my gadi is not working properly, and from 25 day's i sent it 12 time's and spend Rs4800, to repaire my gadi but this service center people is not working properly and they are change the all parts (excluding engien), but since it's not working properly and automaticly engien will go switch off on riding and breack failured and lost week i got accident, plees take action to this service staion. Thank's regurds your sincearly Apoorva Bangalore