[Resolved] Mega Cab Service — What a failure of a company.

sapekc

from Bengaluru, Karnataka

Website:

www.megacabs.com/city/bangalore

Honestly, this company doesn't even deserve 1 star. Mega Cab has to be the most unprofessional, irresponsible, dishonest, and unreliable car service provider in all of India. Not only did their driver arrive nearly an hour late to pick me up, but he also, against my advice, took the most inconvenient and traffic ridden route possible. Furthermore, we had to stop for gas along the way because he hadn't filled up with a sufficient amount of gas beforehand. Needless to say, I missed my flight AND had to pay for the ride. Although I have spoken to countless Mega Cab representatives (most of who failed to return my calls despite their many promises to assist me to the best of their abilities) I have received nothing aside from apologies. When someone has incurred an additional $1,200 USD in airline expenses because of your atrocious service, repeating "I'm sorry" over and over again simply doesn't cut it. Mega Cab's customer service is a complete and utter joke. Their staff is unhelpful, poorly managed, and incompetent. What a sad, pathetic excuse of a company. tl;dr DO NOT USE MEGA CAB. EVER. Please do yourself a favor and call another service.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

rummana

we travelled by mega cabs back and forth between airports and hotels on a number of occasions. They were brilliant in Amritsar. The great thing is they have a meter and the pay so you know what you're paying + 80 rupees or so for their return journey. However in delhi we saw a completely different side to megacabs. in fact on landing in the airport, we booked a taxi to our hotel only 6 km away from the airport. we got into the cab and the driver drove past our hotel saying that he couldn't take a right and would have to continue down the busy road and turn around. When i asked why he missed the right he gave me a lot of rubbish about safety and accidents as though i've never been on the roads in india. He then pulled up outside the hotel and we asked to see the meter which he very cleverly or stupidly covered with his cap and said it wasn't working although you could clearly see 240 rupees underneath it (this is including the extension to our journey). he then pulled out his mobile phone and came up with a random number of 380 rupees. At this point i left my colleagues in the cab and stepped out to make a phone call to the mega cab company. It helped that i could speak fluent hindi being asian. The company told me not to pay him until they calculuated my fee and when i explained that to him he got a bit wired up and aggressive towards me and my colleagues who are all females. I provided the number plate and waited for the company to phone back who were taking their time so i went inside and informed my hotel manager. He came out and suggested we oay 300rupees but at this point it was ore about the principles to me. So i waited for the phone call from megacabs but it never came. The manager told me and my colleagues to wait inside with our luggage. The driver was very peeved off at this moment so i phoned back the company. At this point the driver started behaving very rudely being the he is (in hindi it is anpaar and gavaar)to the extent that my hotel manager then spoke to the company and said that no payment will be made because of how the driver had started to behave. I didn't get an apology or phonecall back from the company. Just goes to show what their customer service is like. Advice look up how far your hotel is and do not get into a cab that has a 'broken meter' or one with a cap over it though you can clearly still see the meter and also drivers that look like they have no etiquette or manners.