Carrier Airconditioning & Refrigeration / CarrierIndia.com Complaints & Reviews

My name is manish mittal from gulaothi dist. Bulandshahr. My ac is not working since 15 days. I did all the steps regarding complaint but any solution is not provided by the company. The behavior of seriver provider is very unprofessional and now he is not answering my call even he is not receving my calls. I am facing a lot of problem due to ac. I registered the camplaint on 18 july 2017 but solution is not provided by the campany till now....

Pathetic service quality..
Poor response against my complaint and problem still persist in my new split ac.
Dare of purchase : 02.04.2017 thru golden electronics, tahseenganj - lucknow -03
Carrier complaint no :[protected]
Date : 26.05.2017
Complaint for ac tripping issue (Switch off after every 10-15 minutes)
Followed up daily and after one week, engineer visited and have done juggad (Not rectified...

Carrier ac engineer removed PCB for repairing purpose as on date 24th June and promised to replace by 25th june'17 however neither they changed PCB till now nor no one is responding, we are along with my 10 days baby are facing lot of problem in this high temperature days. Complaint no.[protected] dtd.20th June 17 and complaint no.[protected] dtd.22nd june'17
So pls help to get resolve my issue....

My ac is not working since 12 june, every time engineer visits, opens both inner and outer unit, but no solution, took rs.1150, as charges, ac still not working. Customer care people dont say anything except saying sorry.
Once they kept my inner unit hanging condition for more than 24 hrs, pics i have attached.
Its been 12 days now that too in the month of june, i am not able to use ac which i purchased on 23 april 2016. I want...

Carrier ac is around 2 years old. After 1 year company warranty we had taken amc service from the company itself. Due to less cooling we raised a complain. A technician from the company's vendor visited my place and after inspection told us it is because of gas leak. We asked the next step and he said he will remove the machine and his pickup person will take it to the vendor site for gas filing. After waiting 2 days and multiple calls their...

I bought carrier split ac 18k duraedge 3 star ac (Bill attached) on april 15, 2016 whose 3 free services were pending within a year, due to less usage of ac i took one free service within a year.

While servicing the ac the technician man who came from carrier center told us that there is a leakage of gas from the ac due to which ac was not cooling better and also he will fill the gas for free just because it is a free service...

First of all call center executive inspite of having all the relevent information will ask all the prioduct info. And address and same set of info. Need to be provider to service center and than to service person. (3 days)

Service center wil send a junior techician and than based on his report slightly sr. Person will come and try servicing the product and give report service done. (7 days)

Problem repeats again...

I am sreehari. K from coimbatore and i bought carrier 1.5 ton inverter ac from bharath electronics and appliances (Coimbatore) 2 years back am really sorry to say that a worst ever service i have got from the bharath electronica and appliances because they have repaired my ac 4 times for the continuous complaints. I started receiving the complaints frequently and over 10000 rupees i have spent for this particular ac. Please help me its been...

We raised a service complaint Id#[protected] a day before for water leakage problem in my split air conditioner. I was told that the technician will visit my place within next 24 hours. This is a sheer disrespect to anyone's time and keeping anyone held up for the job. Despite telling them that we won't be available on the subsequent day as we are working couple and no other than us are available at home. Such a pathetic act by customer care,...

Hi, We have recently purchased Air conditioner of brand Carrier 1.5 ton 5 star octra. Now we are facing cooling issues.I have lodged a complaint on 18 May 2018 with customer care executive via complaint no:[protected]. Till today nobody turned up. Again when i called today and asking about the status of the existing complaint no, they have raised another no:[protected]. They are asking me to wait till "as soon as possible" for which there is...

Sir, i have purchase the AC 1.5 ton of carrier make on 16/04/17 Model no . CACS18DE3R5 SL NO.[protected] from Korba CG. Same got defective just after ten days due to all its main parts got faulty.Now repaired AC is giving by dealer in place of new one after passing one month of critical summer time.I am not in situation to believe in its reliability .hence Kindly arrange to give justice for my harassment and new AC in place of repaired...

Dear sir
I'm customer of carrier ac and have bad experience regarding this company service. Previously i reported gad leakage problem
Then s. N enterprise say this installation problem when we approach adams then no one help me. Installaption fault company or authorised dealer halding not customer. If you and dealer give better service regarding this max customer want to buy this company ac friendly. Chargable amount is not...

I have lodged a complaint with the above reference number on 04.04.2017 and i have received the information from the technician that he is going to visit on 05.04.2017. but he has not come. on 06.04.2017 i have received a call from the technician that he will be coming on 08.04.2017. but to my surprise i have received a message on my mobile that my complaint was closed because of door lock. but without coming to my home they have closed the...

I had purchased two carrier split ac from khosla electronics, garia, kolkata on 14.03.16. The invoice number 2624/1516/24547 and 24549. There was 1 year guarantee and 3 free services.

But i got only 2 services. When i called to the carrier customer care yesterday (17.03.17), they told that my products was not under guarantee as 1 yr over (Only 2days) and i have to pay full amount for service.

They are not providing...

I have purchased a carrier window ac 1.0 ton. I have done all the 3 free services for one year. After 1.5 year (6 months after warranty) it stopped cooling. The reason for not cooling is "gas leak" as sited by carrier service engineer. This very bad for a new ac to leak refringent gas like a balloon. This is due to poor workmanship and inferior quality of materials used. Carrier service manual says to write to their managing director [protected]@carriermidea.com...

I want to complain regarding the ac i bought from the carrier.
I bought ac last year and have all the documents and bill.
Last year the product which was provided have an issue with the swing. I complaint last year regarding it but nobody turned up, this year from march i am chasing but nobody turned up till date.
I was promised 2 free services, i even requested for it but again nobody turned up.
When i call customer...

This is to inform you that i, rima bhowmick, is a resident of new garia, kolkata had bought an carrier 1.5 tons 5 star split ac white from flipkart order#od[protected] on 24/03/2016, but right form the day of purchase, we are suffering with its deformities and inefficient working problems due to some internal fault. After several complaints to the service center the whole machine was not changed and the respective problem continued....

My humble request to all the consumers, and i want you all to not go through the pains that i am currently going through: please do not buy 'carrier ac'i would like to draw your kind attention towards the problem faced by us but right from the day of purchase has been suffering its deformities and inefficient working problems due to some internal fault. After several complaints to the customer care, but still the satisfaction was not gained...

Hi

I have purchased my split ac on march 19th 2016. I had a blower problem while installing that ac. Due to that problem my ac vibrating like anything. Regarding this issue i have created 'n' number service requests/complaits through customer care. As of today its around 45 days crossed.. I never seen this type worst customer service. My request not yet processed and no response. I dont know what hell happening. But at last...

Dear sir/madam,


I am writing this mail in regards to highlight the product ac defect, which was bought on 14thapril2016 and gifted to my parents which turned into a great disappointment.
I went to india to see my parents and decided to buy an air conditioning from one of the dealer. Dealer did install the ac within 2 hrs of purchase and the moment we turned it on the cooling was not effective, the same thing...