Carrier Airconditioning & Refrigeration / CarrierIndia.com Complaints & Reviews

Dear sir/madam,


I am writing this mail in regards to highlight the product ac defect, which was bought on 14thapril2016 and gifted to my parents which turned into a great disappointment.
I went to india to see my parents and decided to buy an air conditioning from one of the dealer. Dealer did install the ac within 2 hrs of purchase and the moment we turned it on the cooling was not effective, the same thing was told to dealer and dealer replied back it will take three days to someone to come and check the product. I requested to change the ac and he said it does not work like this and cut my line.
After two days technician came and told us gas level is not appropriate and we have to pay for the gas installation.
Another option given was to wait and another company technician will come within 3 days and in that case we are not required to pay to fix the issue.

Please find the attached receipt of my purchase and looking forward to see expedite action from your end in order to replace my ac since it is a new product and i expect new product to work efficiently from the first moment o[censored]sage.

Dear Sir
I purchased a split AC 1.5 Ton from Patra Electronics Bhubaneswar on 22.05.2015. Now it needs immidiate repair service . Take action accordingly.

yours
himanshu Mohanty
mob:- [protected]

I had purchased an carrier company split ac, from godavarikhani, dist: karimnagar, telangana state. Sai krupa electronics, on[protected]. I had request an complaint for installation of ac on[protected] on req no: 91393740. On[protected] companies technician visited my place and installed that ac, but soon after installation ac was found defective as it was not working properly. On asking technician said it could be minor fault or else any transportation damage, so if any part is broken they will change the part. When we asked about this to company even they refused to replace the new ac as they said only for any part they will not change the complete ac. After long discussion i agreed for replacement of part instead of replacement for new ac. But till now there is no response from company. After calling company again and again they send one of their technician for replacement of part in that ac, but he found that is was not the part damaged but something internal and major genuine problem in ac indoor. He said he will again change that part also and went back and reported in company that part is replaced and problem is solved. After an week i. E on 10-06-15 i called company regarding this ac issue, i was shocked to hear the report submitted by the technician, when asked to the technician person he said that it could be by mistake they taken that report. This was the height of patience. When i called companys customer care and asked them how could they do like this, they are just trying to skip out of this matter. I am fed up by calling this company person daily for this issue, but their is no response from company. Kindly take some serious action towards this company and solve my problem.

I have purchased carrier window airconditioner on lst september, 2014 under tax invoice no. V. No.38-lrd09-14siadn 10 dated 01.09.2014 code: [protected] name sarita h. Motwani. 302 marble palace bldg. Behind pali market, bandra (West), mumbai-400050 moble no.[protected]/[protected] serial no. B [protected] carrier ac estrella plus 3 star 1.5 t wi 25000 payment details rs.25000/-. Exchanged with old 1.5 ton airconditioner lg. The said ac was not used, as i was not well and same days was admitted in hospital, the ac was not cooling properly and giving some kind of noise at night time, therefore, i made complaints with vijay sales and toll free no. 1800..., to the carrier co. On 21.11.14. After few days, one mechanic by name mr. Saddam, visited and on checking the ac found that there was no gas in the ac. After few days two people visited my house at 10.30 pm to pick up my ac which was politely denied by me at night time after 10.30 pm. After that no body has turned up so far, i nhave made maximum complaints with vijay sales and toll free no.[protected] but till today no body has turned up neither attending phones at customer care no. I dont understand, what is the matter, and is this the caarrier co. I request the carrier company to look into the matter, and kindly do the needful urgently.

I am pankaj punabhai desai purchase a 1.5 ton split air condition through on line by j. B. Marketing service on dated 23/04/2014. After purchasing i called on carrier customer care by complaint no.13240131 on dated 9/5/2014 then after every day i call on this customer care for installation, but from company side no one can come to installed. After 25. Days waiting perioud i installed by other local air conditioner service provider. As per company comitment with in a week company executive came to installed and charge for installation charges. I also agree to pay all kind of installation charges. But company does not fulfill his comitment.
After 2-3 months again my air conditioner does not work properly and not providing cooling. So, as per under gurantee/waranty perioud i again call to customer care and made a complaint no.13353920 on 01/09/2014 for this but again same problem repeat. No, company service center macanic came and solve my problem and when ever i call on customer care they can not make second complaint they continiousaly follow on previous complaint. But till today i can't got any services from company side and gurantee/waranteey. From carrier company as per company comitment. So, here company fraud with me. I am tired from given complaint so many time and every time they comiting me we are solving your compalaint on priorative basis. But till today no one macanic came to solve any kind of service and reparing.
So, i made here complaint aginst the carried air conditioning & refrigeration ltd., 1st floor, milestone, drive in road
Thaltej, ahmedabad – 380 052
Tel:[protected].

I need a refund full payment refund which i paid to purchase a carrier air condition and given this air condition to company return back and fine the company for this kind of false comitment to customer and mentally tourcharing for undelivery of services.

Pankaj desai
[protected]
[protected]@gmail.com

Reference: customer id: 20130130_65666; mobile no. [protected]

Subject ac installed in july 2012 but worked for less than 25 days since my apartment is locked.

Details:

On 20th june 2014 i informed carrier customer support on phone no.[protected] of subject problem.

Since then and after consistent follow ups with your customer support and authorized service center m/s ab enterprises, b-26, sector - 64, noida, 4 teams of engineers / supervisors visited my apartment in last 10 days to find out the reason for water dripping and all the 4 teams concluded that it is due to wrong installation.

Yesterday on 29th june 2014, my split ac was re-installed but inspite of that water dripping still continues.

I am an nri and have come to india on my annual vacations with a pre-planned schedule but instead have been spending most of time with your customer support and your service center.

Needless to say results so far the result has been total failure with no technical competence / support from carrier india. All your so called engineers / supervisors who have visited my apartment are without any technical qualification and training from carrier india.

I highly regret purchasing carrier ac and having gone through such an unpleasant experience. I would not recommend anyone with your products and services.

I intend to take up the issue on social network platforms for awareness of general public and approach consumer court simultaneously.


Sanjay koul
Apartment - 1008
Mahagun maple
Sector-50,
Noida (Up)

Mobile: [protected]

Last saturday[protected] i bought novello plus 1.5 ton, split ac from rathna store chennai, but they deliver damage product. I try to reach carrier customer care service but the line is to busy. I hope carrier company is most world leader to deliver high quality products. But we got damage product. We really disappointed.

I had requested split ac service on 7th sep 13. Service person came and did the service. Swing motor was working fine till then. After service it is not working. Before he left the place i told him it was working fine before and service person agreed to replace it. Repeatedly followed with them (They kept delaying it) but now they are saying they will replace only with cost of rs 900 and also both the service person & service provider...

Sir we purchased one a. C split unit of carrier company from durga enterprises in our city, just after the purchase of the a. C the complained of not cooling starts within 3, 4 months, we complained to the dealer about this he told us that you please contact to the service center of carrier co. We start to complained to the customer care, service center and dealer some times mechanic comes from the service center and said its condenser is not working its's this part is not working it's that part is not working now they are saying that its compressor is defected. Sir the conclusion is that the a. C we purchased was defected and we are suffering from the first day (Now three years) but there is not a single person for taking responsibility for that we register a lot of complaints to the company but no response. Sit its our request to you to please uncover these cheaters who are doing this type of cheating to the helpless peoples of this country. Please help us as soon as possible, we will be really really grateful to you and of your show on cnbc awaz.

Salil kishore
Kishore jewellers
Mandi chowk
Moradabad
U. P.
[protected]

M/s carrier services

As you have not responded to my grievances and repeated requests for the replacement of the order i am forced to go to consumer court and i will be claiming damages for my health, inconvenience and mental trauma in addition to the cost i paid to the unit.

Thanking you

Dr. K uma kailash

This is the worst case of attending to the consumer problem

— forwarded message —
From: uma kailash
To: carriercare <[protected]@carriermidea.com>
Sent: sunday, july 7, 2013 10:34 am
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

M/s carrier services

Now the cooling is also not done properly. Please do not test my patience
Simply transfering my call to another department do not resolve my problem
It is nearly a month since i bought my a/c and lodged complaint about its defects
Pl do not force me to take drastic steps
I request u to exchange my a/c immediately, as the humidity levels are high, the very purpose of buying a new a/c is defeated causing high bp and headaches for which u are responsible, and my pet is also feeling restless.

Thanking you

K uma kailash
20/701, eastend apartments
Near new ashok nagar metro station
Mayur vihar ohase i extn
Delhi 96
[protected]


From: carriercare <[protected]@carriermidea.com>
To: 'uma kailash' <[protected]@yahoo.com>
Sent: tuesday, july 2, 2013 12:54 pm
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear mr. Kailash

Your concern already has been shared with the concern branch.
We will advise them again to resolve the issue asap.




Regards
Carrier care

From: uma kailash
Sent: monday, july 01, 2013 10:25 pm
To: carriercare
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

M/s carrier india

Service engineer visited my place on saturday, he said he would put some rubber object inside the a/c, which i objected to, i do not like my new a/c to be opened for repair

I request replacement at the earliest,
This is my second reminder for replacement

Thanking you

Dr. K uma kailash

From: carriercare <[protected]@carriermidea.com>
To: 'uma kailash'
Sent: thursday, june 27, 2013 11:44 am
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear mr kailash


Thanks for bringing this to our notice, we will advise our service team to revert on this.

Regards
Carrier care

From: uma kailash [mailto:[protected]@yahoo.com]
Sent: thursday, june 27, 2013 9:27 am
To: carriercare
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Thank you for your reply

Your technician visited home and diagnosed the problem as some capillary problem and said he need to open the a/c, then i refused and asked for a replacement since i bought the a/c just 15 days ago i. E on 9th j, 2013 and it is giving this sound right from installation but in his technical report he just mentioned it as noise but with wrote the same complaint what i have mentioned earlier. He must have submitted his technical report. I have forwarded copy of receipts of my purchase to phone number [protected]. This number is given by the service engineer who visited my place.

With a request to replace my a/c soon

Thanking you
Yours sincerely

Dr. K uma kailash



From: carriercare <[protected]@carriermidea.com>
To: 'uma kailash' <[protected]@yahoo.com>
Sent: wednesday, june 26, 2013 5:08 pm
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear dr. Kailash


Greetings from carrier midea!!

Would request you to provide us your contact details also so that we can get in touch and provide you with the best of the solution.



Regards
Carrier care

From: uma kailash [mailto:[protected]@yahoo.com]
Sent: wednesday, june 26, 2013 9:54 am
To: carriercare
Cc: customersupport. [protected]@carrier. Utc.com
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

M/s
Complete address: 20/701, east end apartments, near new ashok nagar metro station, mayur vihar phase i extension, delhi 96
Date of purchase: 9th july 2013
Type of ac: window cariier esteella
Vendor dealer name; m/s neha electronics, mayur vihar phase i extension, delhi ph[protected]

Thanking you
Dr. K uma kailash
From: carriercare <[protected]@carriermidea.com>
To: 'uma kailash' <[protected]@yahoo.com>
Sent: tuesday, june 25, 2013 5:31 pm
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear dr. Kailash

We are in receipt of your mail & regret for inconvenience caused to you. Kindly provide following details to look into the problem :-

Complete address
Date of purchase
Type of ac
Vendor dealer name

We would also like to update you that if your air conditioner is more than one year old than it will be attending on chargeable basis. Our charges for window room ac are rs. 300/- & rs. 400/- for split ac + parts, if any.

Kindly confirm back.

Regards
Carrier care

From: uma kailash
Sent: monday, june 24, 2013 11:45 am
To: gp ccs customer support (Carrier india)
Cc: [protected]@carriermidea.com
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac

Dear sir

As i mentioned in my earlier email my new window ac is making noise and we are feeling as if we are sleeping in a heavy machine room and we are unable to sleep

Now it is more than two weeks since i have made a complaint to your dealer and since one week contacting you
The a/c is not making not humming sound but drumming sound
When the compressor starts as if some cracker has been fired
And the fan as if it is rattling

This sound is affecting our health

I request to replace this defective window a/c

I politely waited for action from your service center for a week now i am left with no option but to approach consumer reddressal form

Thanking you

Dr. K uma kailash

— on wed, 6/19/13, gp ccs customer support (Carrier india) <customersupport. [protected]@carrier. Utc.com> wrote:

From: gp ccs customer support (Carrier india) <customersupport. [protected]@carrier. Utc.com>
Subject: re: [external] high noise and some disturbing sounds from new carrier window ac
To: "uma kailash"
Cc: "[protected]@carriermidea.com" <[protected]@carriermidea.com>
Date: wednesday, june 19, 2013, 9:38 am
Dear customer,

Thank you for writing to us. We are forwarding your complaint to the jv company which handles residential products, carrier midea india pvt. Ltd. (Cmipl). Cmipl manufactures, sells and services carrier brand window and hi-wall spilt air-conditioners in india.

Going forward, for all query and concerns regarding your carrier brand window and hi-wall air-conditioners, please feel free to connect on the given details :
Service helpline :[protected]
Email : [protected]@carriermidea.com

Thanks and regards,
Manager - service



From: uma kailash
Sent: tuesday, june 18, 2013 9:26 pm
To: gp ccs customer support (Carrier india)
Subject: [external] high noise and some disturbing sounds from new carrier window ac

Dear sir


I bought carrier new window ac last week i. E on 9th june and installation was done by evening. After that i noticed that when the compressor stops i observed that the fan makes some noise as if it is touching something. And the noise level is also very high

I request you to look into the matter

Thanking you

Dr. K uma kailash

Res/Sir
i have purchased a carrier a/c from gohana city. The remote of the a/c is damaged. i have complaint at service center many times but there is no response . i submit my complaint in service center at 3-june-2013. my complaint no is - 9194271 . I have been submitted my remote to the service center .But i can not get my remote back till today . please make my problem solve . i shall be very thankful to you.

yours faithfully
Nitin Jindal

Sir i had carrier window ac which is purchesed about one and half month ago.ac doesn't work properly from when purchesed. We have make a call to carrier customer care at 23 jun. And care make a commitment with me for service with in 48 hours. But don't take action till about service. I want to claim on carrier for inconvence. So please help me. I had make a call to had care about 20-25 times. So take action. Thanku

I regret to write that my new carrier air conditioner is not working properly since i have bought it. I have logged couple of complaints with the customer care but the problem is still not resolved. Even once the leakage was diagnosed and gas was refilled.

But on 24th june 2013 again i logged a complaint with customer care, the engineer visited & told that again gas has leaked.

This is really unacceptable. I have paid rs. 23, 500/- for the new air conditioner of a reputed brand - carrier & i can not keep on getting numerous repairs done within 2 months of purchase. There is certainly some manufacturing fault with this unit & i am not going to accept any further repairs.

Request you to please get this unit replaced with a new unit at the earliest.

Model no : carrier durakool window ac (Capacity classification - 1.5 tr)

Chassis no :[protected]

Customer id : 91106706

Date of purchase : 27th april 2013

Dealer name : arvind electronics, ambala city

Sangeeta jain
[protected]

I purchased split ac of carrier kurve model 1.5 ton from anil radio house agra amounting 38, 500 on 7th april2013. On the day of installation they sent mr parvez, he took nearly 5 hours in installation & spoiled one my stablizer costing 5000 rs, despite
That he could not make ac functional, he than filled gas in new brand ac
After just 3-4 days again ac lost its cooling for that i filed complaint to dealer, he than sent a person mr vishal, who after checking ac said this ac has got defected pcb & motor that i will change after getting it from companey, but even after contacting several times no result came out, than i filed a complaint at customer care no with compl no 9188591 on 21 april2013, but result was same nobody bothered to take complaint
After wait of nearly 1.5 month they sent two road side mechanics who played with ac full 4.5 hours changed pcb. Motor & destroyed ac too for that i wrote email to companey

Yesterday after wait for 1.5 month, they sent two jokers who destroyed remaining parts of ac, took complete training over our new brand carrier kurve ac,
Today we are in pool of water inside our room, compressor triping like any thing, giving flow of air as we are in desert of rajasthan
No action being taken by anil radio, mr harpreet and ofcourse your management of carrier despite lots of reminders to each one
Kindly refund my money as soon as possible, otherwise you will face strict legal action in court of law
Dr amit bansal
199 jalesar road
Firozabad-283203
U. P.
Mob-[protected]
After that he sent so called most trained person in their service office, his story is also sent in email to companey like that
This is one more blow from carrier companey
Your management, mr harpreet singh and anil radio house sent so called most skilled technician who is also head mr usman
1]he entered in my bedroom at approx 10 pm after having listening several times till morning that he will be here by 1 pm[is this policy of sending any technician on late night at late night being companey policy?, because he told us he will even install ac after my job be completed]
2]now to main issue-
Mr usman came here, not to resolve issue, but to give his foolish reasoning here1
A]on the issue of water falling inside the room, he just took the photograph of tray n said my tray is intact this water which is falling inside from ac like campty fall in mussoorie is just because of moisture in room, when countered on it 1]when room is packed all over 2]how it became so much evident only after your two technician who took 4 hour training over it, he gave one more surprising, unrealistic, nonexplainable fact, that during installation hole from where ac indoor is connected to outdoor is more patent thats why water is logging inside, when i challanged him that even if you seal it comletely and it was sealed, water will not stop, he said than i dont know
B]on the issue of less cooling n tripping, he measured the gas gauge n said it is fluctuating between minus to optimum and inquiring about it, he replied 1]installation which was also being done by his supervision was wrong n we have to reinstall it as outdoor unit has to be on exact distance at 10 feet, nothing more nothing less, when i countered here we are using different brands of split ac in this particular room at this place only for last 10 years and using different split ac for more years, nobody from any companey told us these things ever, he said i not only do the work of carrier but of daikin, o general, hitachi and infact i make assembled ac too (This very fact has shattered me from top to bottom, as this mean carrier companey does not have his own network and i am a victim of fraud)
C]overall finally when i asked, now what you will direct to companey, his answer was most rewarding — he will direct companey that all the complaints of customer having are illusion, i have taken photograph of tray that is intact and of gauge at the time of optimum pressure, when cuntered over it i said i will send your complaint to companey, he said i am not the employee of carrier in fact i manufacture my own ac
Looking all towards it kindly refund my money at the earliest, otherwise you will have to face serious legal action with lots of compensation too
Due to these all i have to suffer as my child got aspiration pneumonia, mental blow & have given legal notice to companey & all associates
Kindly do help me in spreading ill effects of buying any carrier product
Dr amit bansal

Complaint regarding carrier ac - window estrella was registered on 31st may[protected] at [protected] that same has stopped cooling hence same is not working properly, after being assured that complaint will be settled in 48 working at max complaint was registered. As no response received from service center i again contacted the customer support on 1st june as non working of ac was creating problem to my family i got same reply from customer support. When contacted on 4 th june as still no response was received the customer support made frivolous statement further 5 times call was hung up by the customer support employees. On 8th june i again tried to contact customer support to my dismay the statement were made with no ground work at back end. As till date carrier customer support is worst that i have experienced.

This ac was purchased by me on 7th april 13.

As consumer i am upset with my decision of purchasing carrier ac.

I have purchased the carrier kurve a/c 1.5 ton 5 days ago. The same has been installed on the same day. But the a/c is not working properly. We are constantly pursuing the same from the place and the service people. But there is no say. Everyday someone comes gives their opinion and goes away without doing the needful.

This is a very bad experience for me.

I had bought a carrier airconditioner in 2010 december and have been facing constant problems since then,

1) poor cooling effect
2) creates moisture in the room
3) ac has stopped functioning 3 times in 2.5 years
4) worst is the extremely poor customer service.

Their call center is dismal and has untrained and lying staff members who do not give you any resolution and treat you poorly.
Officer manish and supervisor iqbal khan are the worst customer service representatives i have ever spoken to.

I advise everyone to never buy a carrier ac unless they want to go through mental torture.

Avichal sharma

Hi

I purchased carrier AC of 1.5 ton in the month of June 2012.I started using it but it was not working.Even after several complains in carrier AC call center no technician had visit my home and rectify my problem.

It seems that i did a mistake by purchasing carrier AC.

My Complaint no. is 1359835.

I (Priti guha majumder, phone no.[protected]) purchased 1.5 ton split ac from great eastern (Kolkata) on 10.10.12. At the time of installation company men had found that indoor unit cabinet was broken and in that state it was inside the box, they also informed to company at the same time over telephone. Company informed us that they would replace the same within few days. After that we have contacted several times there is no response from the company rather they are just ignoring it.
This type of after sales service from a company like carrier is really disappointing. I am using one carrier ac so i prefered to buy another but this time i am really dissapointed and would never repeat this mistake in future..

I would request you to look into this matter seriously as soon as possible. Waiting for your urgent response.

Purchased carrier split ac model 1 ton duracool star on 16th july 2012 from kohinoor televideo pvt. Ltd. (Brand new showroom on andheri link road, opp city mall)
Mr. Amit - attended us gleefully assuring us best services (Probably lip service is what he meant.
The a/c was to be delivered on 18th july as per the commitment and that's when the ordeal of being a customer began...
We had to follow up with kohinoor -...