Chevrolet India — Grievance regarding, short payment, failure to provide accessories non-responsive behaviour

Address:	Kolkata, West Bengal, 700001
Website:	www.chevrolet.co.in

It is a matter of great regret that my complaint to the chevrolet company and its dealers and respective sales representative in kolkata is pending since 2014 till date. The matter still remains unsolved even after my request letter dated 22/09/2014 to the managing director and chairman of the company as well as the dealer and subsequent requests to the distributor representative. A telephonic conversation and staff visit to my office proved futile after the letter was submitted but they could not provide any positive resolution to my problem.

This letter was send by speed post and my e-mail dated 05/01/2015 and a notice of advocate was sent dated 11/11/2014.

This appears from the correspondence that the chevrolet company, dealer and sales representative are misleading the customers by false commitments. I am hereby enclosing the copy of latest letter given to the dealer and the company.

You are hereby requested to please settle my case that is amount paid by me + rs. 5, 00, 000 as compensation + rs. 5, 000 as miscellaneous expenses incurred by me with interest of 18% from the date of purchase.

Also, extra fittings promised by the company representative to give me was also not provided timely. Owing to this, my car was damaged subsequently inside and outside.


Thanking you and awaiting your early favourable reply.
Yours sincerely,
Lalit kr. Bhansaly
Date: 09/04/2016


Encl: letter dated 22/09/2014 sent to the the addressee
To,

1.The managing director 2. The chairman the general motors pvt. Ltd.
Dulichand motors pvt. Ltd. The general motors pvt. Ltd.[protected]th floor)
“shrachi towers” chandrapura industrial estate palm com,
686, anandapur, e.M.Bypass dist. Panchmahals 20/4, sukhrali chowk,
Near ruby hospital halol – 389351 mehrauli – guraon road
Kolkata – 700107 gujarat, india gurgaon 122001


Dear sir,

I have been a regular customer with your company. Recently, i had exchanged my old chevrolet spark with a new sail ls abs that was booked on[protected]. Your sales consultant mr. Prosenjit sarkar committed to deliver the car within fifteen days of booking but he failed to deliver the car within the stipulated time.
The car was delivered on[protected] vide gate pass number 6596 dated[protected] along with your invoice number r00146 (For new car) dated[protected] of rs. 543392.00 and affidavit for car sale. The car was booked as per your on road price as stated under,
On road price 6, 78, 179.00
Less exchange price 30, 000.00
Less royalty 20, 000.00
Less discount 15, 000.00
Net price 6, 13, 179.00
Less sale price of spark 90, 000.00
5, 23, 179.00

I had given advance of rs.11, 000.00 by cheque on[protected] by cheque number 013067 of central bank of india, ns road branch, kolkata – 700001 plus bank finance charges of rs.1550.00 plus number plate of h.S.R.P charges rs.750.00 and rs. 5 lac was financed by hdfc bank vide los no. 28982427 and disbursed for loan amount.
He had also promised that he will supply me the following extra fittings in car as follows:
1. Extra seat covers
2. Foot mat
3. Rear and back tyre flap
4. Front fog lamp
5. Manual key handover without auto-locking.

But he delivered the car without all the above fittings which he had committed.
I would also like to inform you that he had also taken my license for renewal and for that he had collected rs. 2500 + 2200. But till date i have not received the license. Further, he did not even register the car and i had to go personally and do the same. Please also note that the price offered on road which includes the insurance premium plus registration charges plus road tax. The insurance premium of my earlier car was 50% bonus benefit which i did not receive and i had to pay rs.16, 900 from my pocket. He had told me that this amount along with 50% insurance no claim bonus benefit will be credited to my account within a fortnight, but till date no amount has been credited into my account.
Till date i have been slapped with several fines totaling rs. 2000 because of lack of number plate, rc book and smart card. I've also lost interest on loan financed by hdfc bank for 15 days.
When i sent the car for first service they delivered the car with foot mat made of cardboard to avoid the damages.

You are, therefore, requested to please look into the matter and do the needful to save the reputation of chevrolet brand -
1. Supply me everything that was promised (As noted above).
2. Insurance amount (Rs. 16900 + 50% no claim bonus),
3. Rc book,
4. Smart card,
5. Old car purchase bill,
6. Reimbursement of fines totaling rs. 2000,
7. Benefit for loss of interest due to delivery delay,
8. Compensation for unnecessary harassment.

You are also requested to properly train your sales personnel so as to avoid unnecessary harassment to your customers.

I hope to get a satisfactory reply within 7 days otherwise i have no alternative but to take appropriate action against you, and your sales consultant will be liable for the same.

Thanking you,
Lalit kumar bhansaly