[Resolved] Cinepolis India — amount debited but ticket not booked or smsed

JayendraPatil

from Mumbai, Maharashtra

Address:

400610

Amount deducted but ticket not booked on 19 nov 2019 for movie frozen 2 for 23rd nov for afternoon show 1:35 pm, amount debited from my account is rs.790 from cinepolis website.
Payment was done using freecharge and payment is shown as success.

Payment reference no.[protected]
Email is jayendra. [protected]@gmail.com
Mobile no. [protected]

Please check and resolve my issue.

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Jan 1, 2020

Complaint marked as Resolved

Cinepolis India customer support has been notified about the posted complaint.

Nov 19, 2019

Updated by JayendraPatil Any update ? Can't find the confirmation and amount already debited !!!

Verified Support

Nov 20, 2019

Cinepolis India Customer Care's response Dear Jayendra,

Thanks for writing in. We would like to inform you that we have checked our system and have found that the amount was not received by us and hence we cannot refund. If you wish, you can rebook your tickets. Furthermore, we request you to get in touch with your bank for assistance related to refund.

Regards,
Team Cinépolis

Nov 20, 2019

Updated by JayendraPatil Payment has clearly done and shows success in freecharge.
Avenues (India) Private Limited
Order Id : 0VBDIFFEAWHIKP_[protected]_1
19th Nov 2019, Tue, 10:39 AM

So where did the money go ?

Verified Support

Nov 21, 2019

Cinepolis India Customer Care's response Dear Jayendra,

We regret the inconvenience caused to you. We would like to inform you that we have checked our system and found that the amount was not received by us and hence we are unable to refund. Furthermore, we request you to get in touch with your bank for further assistance. Moreover, we request you to get back to us with the updated bank statement if the amount is not credited within 7 working days from the date of the transaction.

Regards,
Team Cinépolis

Nov 28, 2019

Updated by JayendraPatil I checked with the freecharge team -

"We checked the transaction status with our internal team, please be informed that the status is unsuccessful at merchant’s end and same needs to be refunded. The refund is yet to be processed from the merchant’s end.
Please get in touch with the merchant and request them to initiate a refund by loading the fund to the account. Once the refund gets initiated, it will reflect in your FreeCharge wallet immediately and to your bank/card within 5-7 business days."

Its 7th day and there is no refund !!

Verified Support

Nov 29, 2019

Cinepolis India Customer Care's response Dear Jayendra,

We would request you to get in touch with your bank for further assistance and get back to us with the updated bank statement if the amount is not credited to your bank account.

Regards,
Team Cinépolis

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Comments

Sharad Soi

from Agra, Uttar Pradesh

My booking number is #1107521 dt.21/11/2019 .
Can you check and revert if my booking is confirmed?
My account is already debited today with ref no[protected] for Rs 215/-Please confirm my H5 booking.

Cinepolis India Customer Care's response, Nov 23, 2019

Verified Support

Dear Sharad,

Thanks for getting in touch with us. We would request you to please check your spam folder for the ticket confirmation mail. Furthermore, if you haven't received the confirmation email kindly share your contact number and Email ID at support@cinepolis.com with your ticket number (93174) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Cinepolis India Customer Care's response, Dec 1, 2019

Verified Support

Dear Sharad,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis