[Resolved]  Cinepolis India — Failed transaction

Address:Ernakulam, Kerala
Website:www.cinepolisindia.com

I paid for cinepolis movie ticket on 13 apr 16 through cinepolis website.Their payment gateway is ccavenue. Payment was by paytm wallet and got confirmation. but ticket was not booked and error message was shown. But money got deducted when i checked my transaction i come to know these details
CCAvenue order #[protected] through paytm wallet transfer id [protected]
I contacted ccavenue and paytm both says transaction money was sent to merchant...
money deducted 850.9

i request a refund ... my cinepolis account is vinay...email [protected]@gmail.com


Mobile [protected]
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Apr 15, 2016
Complaint marked as Resolved 
Not resolved
Cinepolis India customer support has been notified about the posted complaint.
Apr 14, 2016
Updated by vinayanjali
Not resolved
Complaint comments 

Comments

Money deducted but no ticket booked. Looks like cinepolis and ccavenue is taking everyone for a ride
CCAvenue Order #[protected]Paytm Cash Txn ID [protected]
Any profress

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