Cinepolis India — Money debited from Bank account, but ticket not booked

sdas@123

from Kolkata, West Bengal

Jun 29, 2025

Address: Cinepolis Lake Mall

Website: Cinepolis India

Order # cinepolis[protected]
CCAvenue Reference #[protected]
Order Date 28 Jun 2025, 19:06 PM

Contact no: [protected]
Email id: [protected]@gmail.com

Yesterday I tried to book 2 tickets for the movie Maa from Cinepolis Lakemall by Cinepolis app by UPI.
But my money is debited from my account, but the ticket is not Booked.
What will I do now? Kindly refund my money.
I am going to attach the ss of the payment done.
Regards
Satadru Das

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Cinepolis India customer support has been notified about the posted complaint.

Jun 29, 2025

Updated by sdas@123 I haven't received any update from Cinepolis.