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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Sep 25, 2025
Complaints 1297
Resolved
660
Unresolved
637
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 2

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R
Robin4651
from Mohali, Punjab
Jul 19, 2024
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I booked 2 tickets today from Cinepolis app for 'Bad newz' movie and also food and beverages. Total bill amount is Rs 1064 it got debited but I did not received the tickets. Also an email came from cinepolis that my Your order#[protected] is successful. But when I sent a mail to support @cinepolis.com with this order ID. They said it was not successful. Now please give my refund back of Rs 1064. Transaction ID - T2407191627536779604270
UTR[protected]
Cinepolis India customer support has been notified about the posted complaint.
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    K
    kalpeshvasa
    from Bengaluru, Karnataka
    Jul 12, 2024
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    When I use CINEPOLIS25 code the payment page does not work. When the voucher code is removed, the payment page works. This is just a fake promotion wasting time and resources of consumers.
    Cinepolis India customer support has been notified about the posted complaint.
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      P
      pooja4005
      from Gurgaon, Haryana
      Jul 11, 2024
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      Address: Delhi
      Website: cinepolis.comaeib

      Hi i have booked tickets for 10th july 8:35pm Cinepolis NSP DELHI.
      Tickets not confirmed but amount is deducted.
      TID:- VT241930074024340000056
      > AUTH CODE:- 071728
      kindly reverse my money or issue me tickets
      Cinepolis India customer support has been notified about the posted complaint.
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        D
        Divyesh2810
        Jun 25, 2024
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        I have booked a ticket on Cinepolis website. The payment has been done through UPI and the amount has been debited but yet I haven't received the ticket . And it's not even showing in the booking history the order id is #[protected]. Please check into it and give the ticket ir refund please
        Cinepolis India customer support has been notified about the posted complaint.
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          K
          Kandaharu
          May 14, 2024
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          Cameras in the theatre

          I saw that the theatre had installed cameras without informing the audience about it....
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          Amit435
          May 5, 2024
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          They are charging tiny 5 samosas 250 rupees
          Cinepolis India customer support has been notified about the posted complaint.
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            A
            Abhiram23
            from Thiruvananthapuram, Kerala
            Apr 19, 2024
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            Address: Thiruvananthapuram, Kerala

            I tried to book 4 tickets of ‘Aavesham’ at Cinepolis mall of Travancore through cinepolis app on the date 09/04/2024. I paid using SBI debit card of my friend in the name ‘Akhil R Thambhi ’. 741 rupees was debited from the bank account whereas the tickets were not booked and we had to pay 741 again and booked tickets. The refund of 741 has still not been received in Akhil R Thambhi’s bank account. Please do something. Transaction details are given below.

            Paid using SBI debit card
            Transaction details (as given in YONO SBI app) : by debit card OTHPG[protected]TickegCCA Mumbai
            Payment date : 09/04/2024
            +2 photos
            Cinepolis India customer support has been notified about the posted complaint.
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              H
              HNR_007
              Apr 8, 2024
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              I've been requesting for GST Invoice for the booking IDs in subject, but not receiving proper response till date. Clearly while booking, I was charged GST on both the values, but GST bill is only provided for ticket price.
              Cinepolis India customer support has been notified about the posted complaint.
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                D
                Divyanshi Gupta
                Apr 7, 2024
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                Sir I booked 3 tickets for Godzilla ×king along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount of Rs 1154 as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.Also I got a message of refund being initiated but I didn't received it and neither I got to know about the status of Refund. Please see into this matter ASAP.
                +8 photos
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                  D
                  Divyanshi Gupta
                  Apr 7, 2024
                  Apr 7, 2024
                  This thread was updated on Apr 7, 2024
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                  Sir I booked 3 tickets for Godzilla ×king Kong along with a large butter salt popcorn...I made the payment and my account was debited but my booking was unsuccessful... i kindly request you to refund my amount as it was deducted without the tickets being booked..i am attaching the required proofs with photos below.
                  +6 photos
                  Cinepolis India customer support has been notified about the posted complaint.
                  Apr 07, 2024
                  Updated by Divyanshi Gupta                   My Issue is not resolved...plz resolve it asap...I want my money refunded..
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                    V
                    Vikas310888
                    from Greater Noida, Uttar Pradesh
                    Apr 6, 2024
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                    Extremely hot in waiting area

                    I came to watch godzilla 3d on 06.04.24 cinepolis janak, new delhi and while waiting I was extremely uncomfortable bcos there was no AC.
                    ON TALKING TO MANAGER HE TOLD THAT THIS HAS BEEN A PROBLEM FOR TWO YEARS AND THAT THERE IS NO SOLUTION....
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                    R
                    RahulPV
                    Mar 29, 2024
                    Mar 29, 2024
                    This thread was updated on Mar 29, 2024
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                    Currently watching aadujeevitham goat life at DB mall, Bhopal, Madhya Pradesh, and the sound quality is very poor. Background music can be heard loudly but the cinema dialogues are very poor.
                    Also movie was supposed to be with subtitle, but its not available.
                    Cinepolis India customer support has been notified about the posted complaint.
                    Mar 29, 2024
                    Updated by RahulPV                     DB MALL, AUDI 2, BHOPAL, MADHYA PRADESH
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                      M
                      mshwetak
                      from Thane, Maharashtra
                      Mar 25, 2024
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                      Address: Thane

                      I visited Viviana Cinepolis today for a late night show and got a hot dog. The meat was stale and the bread was rotting.
                      I had a stomach ache from eating it just halfway. It's horrible how you okay with the health of customers
                      Cinepolis India customer support has been notified about the posted complaint.
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                        H
                        Heenakhurana016
                        Mar 9, 2024
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                        Address: Airia mall, gurgaon

                        Movie - Shaitan
                        Showtime - 9th March 2024, 7:30 PM, Audi 3
                        Seats - P19, P21

                        The speaker over our seat numbers is faulty.. and is causing lot of noise .
                        We have raised this issue multiple times to the manager, Pankaj .

                        But no action has been taken yet .
                        We paid 800+ rupees for these seats, and all we are getting is static noises
                        +1 videos
                        Cinepolis India customer support has been notified about the posted complaint.
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                          S
                          Sia Chawla
                          Mar 7, 2024
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                          Address: Bhandup, Magnet Mall

                          I am trying to book my tickets through a voucher code and the first time i applied it, it was applicable but i did not book the tickets because we were unsure if we are available for that show so we canceled. Now when I am trying to apply that voucher code again, it says it is already used. Please provide me a new voucher code
                          Cinepolis India customer support has been notified about the posted complaint.
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                            J
                            JatinKhurana
                            Mar 2, 2024
                            Mar 4, 2024
                            This thread was updated on Mar 4, 2024
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                            Amount deducted from UPI bank but ticket not booked

                            I booked 3 tickets for article 370 Nexus Seawoods Navi Mumbai today for the 3 March 10.30 AM show. The money was deducted from my account but the tickets were not booked. Used the Cinepolis website and Upi for payment
                            transaction id- J70JR5LD5LEGZY0
                            I would like to get a refund as soon as possible, please.

                            Please help as soon as possible. Initiate the refund fast.

                            Thank you....
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                            D
                            devansh31
                            from Delhi, Delhi
                            Feb 25, 2024
                            Feb 25, 2024
                            This thread was updated on Feb 25, 2024
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                            Money deducted but booking failed

                            I was booking 2 tickets for the movei, Teri Baaton Mein Aisa Uljha Jiya. I made the booking using PayTM on 25/02/2024.
                            UPI reference number:[protected]
                            Money has been deducted from my account but the booking failed. I didn't get the tickets. I have not received any updates on the refund either....
                            +1 photos
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                            S
                            Saraths S
                            from Kochi, Kerala
                            Feb 25, 2024
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                            Address: Centre square Mall, M G road, Kochi

                            IRs 408 has been debited from my account on the booking of 3 tickets for brahmayugam movie on 25th february. The booking was not confirmed and I have not recieved the refund.
                            Cinepolis India customer support has been notified about the posted complaint.
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                              N
                              Neha Sajan
                              from Kochi, Kerala
                              Feb 24, 2024
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                              Bad Audio
                              Screen shaking
                              Hole or bent in screen
                              Cinepolis India customer support has been notified about the posted complaint.
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                                J
                                [email protected]
                                Feb 23, 2024
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                                Address: Amritar

                                Please resolve this asap
                                I didn’t get the tickets after paying. My payment got diducted
                                Cinepolis India customer support has been notified about the posted complaint.
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