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Cinepolis India Complaints & Reviews

www.cinepolisindia.com
2.7
Updated: Mar 28, 2026
Complaints 1314
Resolved
663
Unresolved
651
Good! Cinepolis India values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Cinepolis India step up their efforts to fully resolve all complaints 👍
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Cinepolis India reviews & complaints page 2

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Prakhar2205
from Gwalior, Madhya Pradesh
Apr 21, 2025
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Formal Complaint Unethical Conduct and Staff Misbehavior at Cinpolis Gwalior

Address: DD City mall, Gwalior
Website: cinepolisindia.com/?cid=27

Dear Cinépolis Customer Service,

I am writing to formally lodge a complaint regarding a deeply troubling incident that occurred at your Cinépolis Gwalior location during my visit to watch Kesari 2.

At the ticket counter, a staff member named "Manu" refused to sell tickets unless we purchased a food combo, claiming it was mandatory due to the low ticket prices. When I, along with other patrons, requested...
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siddharthnive
Feb 24, 2025
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Address: Chennai

I booked a ticket at Cinepolis - BSR Chennai in Cinepolis Website for[protected], 04:05 PM Dragon movie and amount of Rs.986.35 for 5 tickets has been charged through UPI transaction but the ticket was not booking, it was failed. I didn't receive refund of the money for the failed transaction. Please resolve this issue.
Cinepolis India customer support has been notified about the posted complaint.
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    A
    AritroGhosh
    Feb 10, 2025
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    Money Deducted but Ticket not Booked for Movie

    Date - 10/02/2025
    Order ID[protected]
    Money deducted worth ₹403.1 at around 11.16am on 10/02/2025 for movie Interstellar but ticket not booked. Already sent an email to [protected]@cinepolis.com but no response.
    Want my money back asap with official communication through email that money has been refunded....
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    G
    giriesh123
    from Hyderabad, Telangana
    Feb 7, 2025
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    Tickets not issued after payment

    I booked a ticket for a movie today through the website and the ticket wasn't issued after the payment was done. Please look into it...
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    B
    Bhagya252997
    Feb 4, 2025
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    Tickets not booked but money got debited

    Hello Team - I’ve booked ticket for 4DX Interstellar show at Seawoods Grand Central mall for Feb 8th 2025, 8.05pm. The money has been debited from my account but I haven’t received any movie tickets, neither in my booking history nor as an email/text message.

    Please resolve this query asap.

    Thanks....
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    R
    roradel
    from Bengaluru, Karnataka
    Dec 29, 2024
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    payment made but ticket not loading

    Address: Bengaluru

    On 5th October, I booked 2 tickets for the movie ARM through the cinepolis website. However, I did receive the tickets and the page got stuck on some error. Money was debited from my account.

    On contacting cinepolis via email, I was repeatedly told that "an update will be shared with you at the earliest". It is now December, after 7 emails back and forth, the support team has ghosted me....
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    Q
    qur786
    from Chaibasa, Jharkhand
    Dec 3, 2024
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    Cinepolis India money deducted from account ticket not booked

    I had tried to book a ticket for Pushpa 2 the rule in 3rd December 2024, in Cinépolis Orion East Mall Bangalore, Bansalwadi, Bengaluru, India.

    I paid 406.80 INR, my money got deducted but my ticket is not confirmed.

    Can you please refund my mony back. Here are the details of the transactions:

    Date of Transaction: December 3rd, 2024
    Amount: 406.80 INR
    Movie Name: Pushpa 2 - The...
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    D
    Danish13223
    Nov 29, 2024
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    Urgent: Unsuccessful Ticket Booking but Payment Processed

    I attempted to book tickets for [Moana 2] on [29 November- 3:50] at [Cinepolis, high street mall, Thane ], but the booking was unsuccessful. Despite this, the payment was successfully debited from my account....
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    D
    devakshi bharti
    Nov 22, 2024
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    Amount debited but booking failed

    I had made a payment for booking 4 tickets at CINEPOLIS DLF SAKET for 10:10Am show of bhool bhulaiya on 23rd November 2024.

    The amount was debited but the tickets were not booked and the booking was not completed . I am attaching the screenshot of the same. Kindly reverse the charges ASAP.

    I have just talked to my bank. They are saying that the amount has been debited from my account and even the transaction...
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    S
    shubhammishra_1216
    from Bengaluru, Karnataka
    Nov 16, 2024
    Nov 16, 2024
    This thread was updated on Nov 16, 2024
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    Transaction failed.

    Address: Cinepolis LULu
    Website: cinepolisindia.com/?cid=17

    The transaction for ticket done via UPI. Requesting for refund....
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    M
    Manav Dileep
    Oct 28, 2024
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    Amount debited but tickets not issued

    I had placed an order for venom 2 tickets on 28/09/2024 for which I tried to book 3 times
    The amount was debited from my account 3 times for the total value of ₹810 approx and the order was successful for which I’ve received and email as well After which I received an email that the tickets could not be booked .
    Order no[protected],[protected],[protected]

    Kindly look into the matter and ensure...
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    S
    Sangeerth V P
    Sep 16, 2024
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    Regarding Booking and refund

    Address: Cinepolis Kochi

    Dear Cinepolis Customer Support,

    I am writing to bring to your attention an issue I encountered while booking tickets through the Cinepolis app. I recently booked 3 tickets, and the payment was successfully processed. However, I have not received any confirmation for the tickets. Additionally, 140 redeem points have been deducted from my account.

    Here are the details of the transaction for your reference:br...
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    S
    Sumit santhalia
    Aug 24, 2024
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    Address: Laxmi nagar, new delhi

    Respected sir/ma'am
    I Ravi Kumar, contact no.- [protected], tried to book 2 tickets for "KALKI 2989 AD" through the Cinepolis app on the night of 2nd of August but the money amounting to a sum of rupees 462 was deducted and the tickets were never booked. Later the next day we had to make the payment again to watch the movie at the theater (Cinepolis, V3S mall laxminagar, Delhi) and the manager had assured us to get the refund in a few days but now nearly 3 weeks have passed and i haven't received it yet, hence i request you to please look into the matter as soon as possible and resolve the issue.The upi ref no.of the transaction was[protected].
    Cinepolis India customer support has been notified about the posted complaint.
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      P
      Piyushpgvm
      from Delhi, Delhi
      Aug 21, 2024
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      Address: Cinepolis Nsp Delhi

      Visited cinepolis nsp on 21 Aug 2024
      The sent me to 4 different counters for just a glass of water
      When i asked the manager he denied me for it
      Finally when i urged him he agreed to provide for the same
      I have full video of same

      Is it right and lawfull to behave and act in such a manner by this cinema hall chain
      CINEPOLIS NSP DELHI
      Cinepolis India customer support has been notified about the posted complaint.
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        K
        Kanishka2111
        Aug 1, 2024
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        Watched Deadpool vs Wolverine (English) on 29 July 2024 at Cinepolis, Aashima Mall, Bhopal, Madhya Pradesh only to have the subtitles stuck halfway through the movie.
        Cinepolis India customer support has been notified about the posted complaint.
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          R
          rohitrogue13
          Jul 27, 2024
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          Cctv Cameras inside auditoriums( cinepolis dlf avenue saket)

          Address: CINEOPOLIS DLF AVENUE SAKET

          I recently visited Cineopolis DLF AVENUE SAKET Delhi and I have heard that there are CCTV CAMERAS installed inside AUDITORIUMS as well. I also noticed some flickering red lights when I was there. Is it true? Why aren’t the moviegoers informed beforehand about the same?...
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          R
          Robin4651
          from Mohali, Punjab
          Jul 19, 2024
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          I booked 2 tickets today from Cinepolis app for 'Bad newz' movie and also food and beverages. Total bill amount is Rs 1064 it got debited but I did not received the tickets. Also an email came from cinepolis that my Your order#[protected] is successful. But when I sent a mail to support @cinepolis.com with this order ID. They said it was not successful. Now please give my refund back of Rs 1064. Transaction ID - T2407191627536779604270
          UTR[protected]
          Cinepolis India customer support has been notified about the posted complaint.
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            K
            kalpeshvasa
            from Bengaluru, Karnataka
            Jul 12, 2024
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            When I use CINEPOLIS25 code the payment page does not work. When the voucher code is removed, the payment page works. This is just a fake promotion wasting time and resources of consumers.
            Cinepolis India customer support has been notified about the posted complaint.
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              P
              pooja4005
              from Gurgaon, Haryana
              Jul 11, 2024
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              Address: Delhi
              Website: cinepolis.comaeib

              Hi i have booked tickets for 10th july 8:35pm Cinepolis NSP DELHI.
              Tickets not confirmed but amount is deducted.
              TID:- VT241930074024340000056
              > AUTH CODE:- 071728
              kindly reverse my money or issue me tickets
              Cinepolis India customer support has been notified about the posted complaint.
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                G
                Ganesh8818
                from Chennai, Tamil Nadu
                Jul 5, 2024
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                They are not issuing and blocking second class tickets

                Address: Chennai

                They are intentionally not selling the first row tickets which is cheaper. They are blocking it in system. And selling only the first two tickets for 180rs.

                Place. Chennai thoraipakkam BSR mall

                I have more proofs on phone....
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