Cinepolis India — need refund: money got debited two times but tickets not booked

1. Dear UPI user A/C X1780 debited by 1412.4 on date 26Apr25 trf to Cinepolis India Refno[protected].

I tried booking tickets for Kesari 2- Cinepolis Bengaluru. As per bank, the money got debited from my account and got credited into the Cinepolis account. However, I got an e-mail from Cinepolis that the tickets cannot be booked as the payment failed. I need full refund. (Reference Number:[protected]

2. INR 1, 412.40 spent using ICICI Bank Card XX3004 on 26-Apr-25 on Inf*Cinepolis I. Avl Limit: INR 2, 88, 537.60.

I tried booking tickets for Kesari 2- Cinepolis Bengaluru. As per bank, the money got debited from my account and got credited into the Cinepolis account. However, I got an e-mail from Cinepolis that the tickets cannot be booked as the payment failed. I need full refund. (Reference Number:[protected]