Cinepolis India — Payment successful but booking not showing in app please confirm or refund (Txn ID: 441039a3-ddc9-4afc-bdbb-878f84e21700)

Address: 513/A 1st phase 2nd stage 13th cross

I booked for a movie on two different occasions on the same day and on both the cases the amount of 694.2/- was debited two times but the ticket was not reflected on the Cinepolis app neither a confirmation of the same was sent by the team.

Here are more details:

2:30 PM booking details:

Transaction (as shown in app - CRED Pay UPI): 441039a3-ddc9-4afc-bdbb-878f84e21700
OrderId: cinepolis[protected]
Amount: ₹694.20
Payment time: 02:30 PM, 25 Jul ’25 (IST)
Payment mode / bank: UPI – ICICI Bank
Movie: FANTASTIC FOUR: FIRST STEPS (3D) (English)
Cinema: Cinépolis ETA Namma
Showtime (selected in the app): 25 Jul, 9:20 PM

3:15 PM booking details:

Transaction (as shown in app Paytm UPI):[protected]
OrderId: cinepolis[protected]
Amount: ₹694.20
Payment time: 03:15 PM, 25 Jul ’25 (IST)
Payment mode / bank: UPI – ICICI Bank
Movie: FANTASTIC FOUR: FIRST STEPS (3D) (English)
Cinema: Cinépolis ETA Namma
Showtime (selected in the app): 25 Jul, 9:20 PM

please find attached the payment successful images from the said apps and mail confirmation from Cinepolis vendor ccavenue for the same for reference.

Please kindly look into this issue and help me get my refund for the same.

Thanks,
Manoj Kumar Bhawanlal
+91-[protected]