Cinepolis India — Refund of amount INR 871.78 deducted in the Credit Card but tickets not issued

Address:	122003
Website:	www.cinepolisindia.com

Re: Order No.24861

Please be informed that a transaction on 1st April 2016 for Rs. 871.78 through my ICICI Bank Credit Card against booking of movie tickets for Cinepolis Vijayawada PVP Square for the show on 3rd April @22.00 hrs for reservations of seats @ M5 to M10 for which no tickets had been issued, whereas the amount had been deducted from the credit card INR 871.78 and the payment gateway (CC AVENUE) has claimed the amount as successful.

On the same day another transaction for INR 921.78 was successful for the same seat numbers @M5 to M10 against Booking Number 3435934 and Txn No. 4346020 for the same movie and location.

Accordingly shall request and appreciate that Cinepolis India would refund the amount INR 871.78 asap.

Further its a great concern in India that cinepolis does not have any customer care number nor they have any helpdesk for such events. The mail id provided in the FAQ is fictitious and does not exists as all mails are bouncing back. Friends please be cautious to use Cinepolis online or its APP for any transaction.

Best Regards
Vijay
[protected]@gmail.com