[Resolved] Cinepolis India — refund of my show ticket cancelled by cinepolis | |||
On the 3rd of oct 2017 i had purchased a movie ticket for judwa 2 for evening show. On reaching there i was informed by the security in charge that this show has been cancelld because of a movie premiere in the same screen where i was to be shown the movie.. I went down at the ticket counter to ask for a refund.. The people there confirmed that the show had been cancelled and told me that within 7 days my money will be refunded in my bank account as i had booked it through bookmyshow app... Till today i haven't received any refund and yesterday i called bookmyshow customer care to enquire and they told me that they haven't received any update about that movie being cancelled from the multiplex... Please look into the matter and revert me asap.. Movie ticket cost was rs.145 Was this information helpful? | |||
Nov 18, 2017 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Oct 17, 2017 Cinepolis India Customer Care's response Hi Vatsal Amin, Sorry for the inconvenience. Kindly share your contact details, Email ID along with Cinema address at [protected]@cinepolis.com so that our team can assist you. Regards, Team Cinepolis. Verified Support Oct 18, 2017 Cinepolis India Customer Care's response Hi Vatsal Amin, Thanks for sharing the details with us. Please be assured that we are working on your problem and we will get in touch with you at the earliest to resolve it. Regards, Team Cinepolis. | |||
 4 Comments | |||
Comments
I was charged 18%gst over cheese popcorn, whose mrp was mentioned as 170, and total came out to be 236₹, where as MRP should be inclusive of GST
they charged me extra with gst plus additional 30rs.
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they charged me extra with gst plus additional 30rs.
Cinepolis India Customer Care's response, Nov 8, 2017
Verified Support
Dear Customer (arpitkumartiwari123),
Thanks for the reaching out to us. the price of flavor is Rs 30 extra which is cheese and menu prices are base prices with exclusive of all taxes.
Regards,
Team Cinepolis
Thanks for the reaching out to us. the price of flavor is Rs 30 extra which is cheese and menu prices are base prices with exclusive of all taxes.
Regards,
Team Cinepolis
Hi Team,
By mistake I have booked the cinema which is far from my house, can you please suggest how to change it to near location or how to cancel the ticket ASAP. I have even emailed support team but no response yet.
Regards,
Kushal
By mistake I have booked the cinema which is far from my house, can you please suggest how to change it to near location or how to cancel the ticket ASAP. I have even emailed support team but no response yet.
Regards,
Kushal
Cinepolis India Customer Care's response, Feb 7, 2018
Verified Support
Hi Kushal Dev Sarkar,
We wish to inform you that the tickets once booked cannot be canceled, refunded, postponed or exchanged. Thanks!
Regards
Team Cinépolis
We wish to inform you that the tickets once booked cannot be canceled, refunded, postponed or exchanged. Thanks!
Regards
Team Cinépolis
Hai iam Sudha wrong biking tickets
Amount 660
Amount 660
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Please revert
We wish to inform you that kindly coordinate with the paytm regarding ticket cancellation.
Have a nice day.
Regards,
Team Cinepolis.