Citrus Pay — fraudulent transaction
244 nana peth, Pune, Maharashtra, India
PrPravinpimpude on Aug 19, 2019
I am pravin pimpude, writing you this complaint regarding fraud transaction that done through your application.
On 16th aug, 2019 at 3:00 pm, i received a call from[protected] number. He already knows my all bank and debit card details. Through that, he did 2 fraud transaction and transfer around rs. 97, 990 from my pnb account.
I register complaint regarding this issue to police station - pune maharashtra, pnb bank - nana peth branch pune.
Please take necessary action and solve this matter asap.
I request you to please do necessary action urgently for my refund, if you need any help call me on [protected]
Verified SupportCitrus Payment Solutions Customer Care's response, Aug 20, 2019
Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrsuPay will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your nearest cyber cell for any assistance.
Citrus Support Team
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