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[Resolved]  Citrus Pay — fraudulent transaction

I am pravin pimpude, writing you this complaint regarding fraud transaction that done through your application.

On 16th aug, 2019 at 3:00 pm, i received a call from[protected] number. He already knows my all bank and debit card details. Through that, he did 2 fraud transaction and transfer around rs. 97, 990 from my pnb account.

I register complaint regarding this issue to police station - pune maharashtra, pnb bank - nana peth branch pune.

Please take necessary action and solve this matter asap.

I request you to please do necessary action urgently for my refund, if you need any help call me on [protected]
Complaint marked as Resolved 2019-09-20 20:18:38
Verified Support
Citrus Payment Solutions Customer Care's response Aug 20, 2019

Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrsuPay will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your nearest cyber cell for any assistance.

Citrus Support Team
Complaint comments  1 Comment     Updated: Share0Tweet0


Dear Madam/Sir,
Airtel prepaid Recharge done for Rs 399/- with 84 days validity of mobile no # [protected] on today at 10:40 AM.
Payment deducted but reacharge not updated and Incoming/Out going call's are not working.
Please help me and update the reacharge immediately to continue the calls.
Citrus Payment Solutions Customer Care's response, Aug 20, 2019
Verified Support


We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Citrus Support Team

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