[Resolved] Citrus Payment Solutions — 2 Failed Transactions | |
Date of the incident - First transaction : 20th July 2021 Second Transaction : 21st July, 2021 Two failed transactions (orders) for Zara India (https://www.zara.com/in/) through Citrus Solutions PVT LTD ([protected]@axisbank). I had purchased twice on Zara website and paid through Google Pay app to Citrus solutions and my payment was confirmed and the money was deducted from my HDFC bank account but both my orders were cancelled and it showed failed payment on Zara website. I have been trying to get in touch with somebody from Citrus and Zara but nobody is responding through customer care. First transaction : 20th July 2021 - Amount: INR 5750 Second Transaction : 21st July, 2021 - Amount: INR 12820 I would like to get my refund immediately for both the orders. Please find attached images. Was this information helpful? | |
Sep 2, 2021 Complaint marked as Resolved Verified Support Jul 22, 2021 Citrus Payment Solutions Customer Care's response Hi, We regret the inconvenience caused. Your transaction with Citrus ID UPI[protected] processed for Rs. 12820 was a failed transaction. The amount has been refunded to your source account on[protected] and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday) from the date of refund. Feel free to write to us if any other information is required. Regards, Citrus Support Team Verified Support Jul 31, 2021 Citrus Payment Solutions Customer Care's response Hi, Please be informed that we have received funds for CTX - UPI[protected] and we had processed a refund on 27.07.21 with RRN[protected]. The same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund. Regards, Citrus Support Team | |
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