Citrus Payment Solutions — amount debited in my debit card through citruspay kotak | |||
Yesterday someone miss used my father debit card and purchased in online RS 19999 in my SBI account through CITRUSPAY KOTAK in State Bank Debit Card pls hold the below transaction .I have shared the police complaints details and rbi complaints with you shortly please do the needful the amount is important to us for operation SBIDrCard X6043 used for Rs19999.00 on19Jun19 at70015208 Txn#951661 Was this information helpful? | |||
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Verified Support Jun 21, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team Jun 21, 2019 Updated by Sivas_a Transactions details are attached please help us and do the needful Verified Support Jun 27, 2019 Citrus Payment Solutions Customer Care's response Hey, Please note that all transactions processed through CitrusPay payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and CitrusPay will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the further process. Regards, Citrus Support Team | |||
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