[Resolved] Citrus Payment Solutions — amount deducted from my account and credited to party account but recharge is not done. | |||
Dear Team, i had recharged my sundirect dth pack for Rs.495 on 5th June 2019 and the recharge amount is not reflecting in my dth account. Sundirect DTH smart card no: [protected] Sundirect Transaction reference: 3442750 Amount is deducted from my bank account and credited to [protected]@axisbank party account but recharge is not done. Payment done through Google pay. Upi transaction Id[protected]. Was this information helpful? | |||
Jul 21, 2019 Complaint marked as Resolved Verified Support Jun 11, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
i have already sent you an mail check it
Citrus Payment Solutions Customer Care's response, Jun 13, 2019
Verified Support
Hi,
We'd request you to kindly follow on the same email and our team shall surely help you get this issue resolved.
Regards,
Team Citrus
We'd request you to kindly follow on the same email and our team shall surely help you get this issue resolved.
Regards,
Team Citrus
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
Please see attached file for more information.
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team