[Resolved] Citrus Payment Solutions — failed transaction but amount is not refunded back by merchant | |||
I paid rs 4553.10 0n 29/09/2017 to nios (National institute of open schooling) through your citrus pay nios payment gatewayby using icici bank credit card. But nios says payment not made but amount rs 4553.10 debited from my bank account but payment status is "amount not paid." Ref. Number 74332747273727297328401 Transaction details citruspay nios Transaction amount4, 553.10 dr Email id:[protected]@gmail.com Contact no [protected] Token id:01409139 I am filed a complaint a three day before but i am not not getting satisfactory response from your side.. Please resolve my problem immediatly. Thank u. Was this information helpful? | |||
Nov 14, 2017 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Verified Support Oct 14, 2017 Citrus Payment Solutions Customer Care's response Dear Customer, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • First six and last four digits of the card (In case transaction is processed via Credit/Debit Card). • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • UPI / VPA if any used Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php Regards, Citrus Support Team | |||
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3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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