[Resolved] Citrus Payment Solutions — fraud transaction on 29th june ,2019 | |||
Some unauthorized persons are used my sbi debit card fraud transaction on 29th june, 2019. Following the transaction details : 1) rs 9991.00 on 29 jun 2019 at 70015208 txn#[protected]. 2) rs 39895.00 on 29 jun 2019 at 70015208 txn#[protected]. The following two transaction is not done by me. Could be please stop the payments towards these two transactions. Was this information helpful? | |||
Aug 1, 2019 Complaint marked as Resolved Verified Support Jul 01, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used | |||
 2 Comments | |||
Comments
I have settled an amount of rupees 100 through upi payment.the amount will be debited in my account and settled with citrus solutions pvt limited.but amount not added my sun direct account.Please make a complaint and refund the amount of rupees 100 to my account.
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Citrus Payment Solutions Customer Care's response, Jul 3, 2019
Verified Support
Dear Customer,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Regards,
Citrus Support Team
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Kindly resolve this issue or refund in my account
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used
Regards,
Citrus Support Team