[Resolved] Citrus Payment Solutions — fraudly deduct my 9999/- amount from my account | |
I would like to bring in to your notice that yesterday 12/04/2018 i had mobile recharge of 399/- but unfortunately i did on wrong mobile number so i searched on google to find customer care number where i found mr. Rajeev ranjan's contact details [protected] / [protected] who is the customer care agent however, i called this person and informed that i have mistakenly recharge wrong number so being as customer care will be able to reverse that amount. He confirmed that he will get it done by today 13/04/2018 afternoon and asked me is the card details are same through which transaction were done. Today evening when i checked my account balance there was 9999/- amount deduction from sbi account and i received an sms that it is transferred to citrus pay kotak Account.. How can you people do this without knowing the customer you are directly deducting the amount and doing fraud things.. I want my amount to be reversed on my account within 24hrs otherwise i will make this issue into big #... I will not leave this company... I will post every where about this incident and will take this incident in media and will get this even worst... Was this information helpful? | |
May 21, 2018 Complaint marked as Resolved Citrus Payment Solutions customer support has been notified about the posted complaint. Apr 11, 2018 bkgupta_blb2's response Dear Customer, your Account XX8189 has been debited with INR 699.00 on 09-Apr-18. Info: BIL*[protected]*PGMIB-*VISI. The Available Balance is INR 14, 177.06.
Verified Support Apr 16, 2018 Citrus Payment Solutions Customer Care's response Hi, Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the process. Regards, Citrus Support Team | |
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+91 20 6731 4141
3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
We have Deposite rs.699/=against astro vision future tech a/c for dt.09/04/2018 through iDear Customer, your Account XX8189 has been debited with INR 699.00 on 09-Apr-18. Info: BIL*[protected]*PGMIB-*VISI. The Available Balance is INR 14, 177.06.cici bank imps detail as under.
We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Alternately for any more assistance, you can also contact us at support@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php
Regards,
Citrus Support Team