[Resolved]  Citrus Payment Solutions — I had made payment for bajaj allianz life insurance

Address:Jaipur, Rajasthan, 302012
Website:Bajajallianzlic.co.in

I had done payment from my corporation bank account for bajaj allianz lic for rs 5937.00 through your payment gateway on bajaj allianz lic website payment has been deducted from my account. But same it was timed out in bajaj allianz site. Transaction couldn't credited to them. Kindly refunded the amount to my account policy no [protected] name amar singh tak premium 5937/-
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May 17, 2018
Complaint marked as Resolved 
had try to pay the premium amount of life insurance policy of My Father on Bajaj Allianz Life insurance company website through our net banking the amount of Rs.5937 has deducted from my account but not credited to the beneficiary due to taking long response time, So I request you to kindly refund the amount in my account . Details of transaction as follows:- 1. Name of Account—Somant Tak 2. Account no --- 520111029174119 3. User ID-- taksomant 4. Transaction amount—Rs. 5937/- 5. Transaction ID - CN20180515076165920 &OTC 251451293248471 6. Payment Gateway – Citrus Pay 7. Website name—bajajallianzlifeinsuracecompany.co.in 8. Date of transaction—15/05/2018 9. Mobile no -- 9462813100
Citrus Payment Solutions customer support has been notified about the posted complaint.
May 17, 2018
Updated by Somant
had try to pay the premium amount of life insurance policy of My Father on Bajaj Allianz Life insurance company website through our net banking the amount of Rs.5937 has deducted from my account but not credited to the beneficiary due to taking long response time, So I request you to kindly refund the amount in my account . Details of transaction as follows:-

1. Name of Account—Somant Tak

2. Account no --- [protected]

3. User ID-- taksomant

4. Transaction amount—Rs. 5937/-

5. Transaction ID - CN[protected] &OTC [protected]

6. Payment Gateway – Citrus Pay

7. Website name—bajajallianzlifeinsuracecompany.co.in

8. Date of transaction—15/05/2018
9. Mobile no -- [protected]
Complaint comments 

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Screen shot of the transaction appended below

Citrus Payment Solutions Customer Care's response, May 16, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Somant's [Complaint's author] reply, May 17, 2018
had try to pay the premium amount of life insurance policy of My Father on Bajaj Allianz Life insurance company website through our net banking the amount of Rs.5937 has deducted from my account but not credited to the beneficiary due to taking long response time, So I request you to kindly refund the amount in my account . Details of transaction as follows:-



1. Name of Account—Somant Tak

2. Account no --- 520111029174119

3. User ID-- taksomant

4. Transaction amount—Rs. 5937/-

5. Transaction ID - CN20180515076165920 &OTC 251451293248471

6. Payment Gateway – Citrus Pay

7. Website name—bajajallianzlifeinsuracecompany.co.in

8. Date of transaction—15/05/2018
9. Mobile no -- 9462813100

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