[Resolved]  Citrus Payment Solutions — I'm complaining about hp gas online payment

Address:493221
Website:ezpay.hpcl.co.in//ezypay//h//1140185100000695

Date-12-nov-2018 07:30:27am
Hp gas consumer no: 610809

I was made online payment of my hp gas consumer no 610809 refill charges rs.1039.95 through the link http://ezpay.hpcl.co.in//ezypay//h//[protected] from my axis bank transaction - inb/[protected]/citrus payment solutions pvt ltd/
Paymantra transaction no:[protected]
Amount: 1039.95
My payment wasn't showing in hp gas dealers system so i paid again for my gas refill to gas delivery boy. So kindly look at my payment.
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Dec 17, 2018
Complaint marked as Resolved 
Citrus Payment Solutions customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2018
Citrus Payment Solutions Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team
Nov 16, 2018
Updated by 9755593155
Phone number used for the transaction is
[protected]
E mail I'd is
ch.[protected]@gmail.com
Bank Account No is
[protected]
Axis bank

Nov 16, 2018
Updated by 9755593155
HPGas BkngNo 565912 Con 610809 Bkng Clrd 09.Nov.2018 SHREE HP GAS AGE OTP 4204

http://ezpay.hpcl.co.in//ezypay//h//[protected]

to pay for refill

I was paid the refill charges through above link which I got in my hp gas register mobile no [protected].
Nov 16, 2018
Updated by 9755593155
Kindly refund me
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