[Resolved] Citrus Payment Solutions — I'm complaining about refund my payment | |||
I made my hp lpg gas bill payment by citrus payment service (Hp consumer no.614513 shree ganesh gas agency, shahapur, district - thane) The transaction got completed rs 730.71 Deducted from my bank acc. But the payment not Reached to the hp lpg authority Please help refund my amount my account Transaction no.[protected] at 99922 in. Bank. Date - 19/06/2019 Was this information helpful? | |||
Aug 9, 2019 Complaint marked as Resolved Verified Support Jul 09, 2019 Citrus Payment Solutions Customer Care's response Hi, We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payu.in via email to assist you further - • Citrus, Merchant and Bank reference number. • Scan copy of bank statement indicating the debit for the required transaction. • Transaction date along with the amount. • Email id or phone number used for processing the transaction. • First 6 and last 4 digits of your card. • UPI / VPA if any used Regards, Citrus Support Team | |||
 2 Comments | |||
Comments
Yesterday i transfer 1000 to my kotak bank by your gateway because kotak bank send me a link for transfer the money.i tranfer that money by my pnb debit card.the money has been deducted but not came to my kotak bank and transaction id is INV9bD23e6B97A9 status shown is sucess
so you are requested to resolve my problem
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so you are requested to resolve my problem
Citrus Payment Solutions Customer Care's response, Jul 15, 2019
Verified Support
Hi,
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team
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We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Citrus Support Team