[Resolved]  Citrus Payment Solutions — made a payment but not credited to receiver

Address:

Chennai, Tamil Nadu, 600053

Hi
I have made a payment for gas booking done 1st nov 2019, the payment date is 2nd nov 2019 through amazon pay. The amount was debited from my account but not credited to the gas agency. I have made the cash payment again for taking the delivery. The refernce for my transaction
Requested by : ci*[protected]@axisbank
Paid from : hdfc bank *2421
Status : successful
Bank reference id :[protected]
I have raised a complaint to hp, they cleared that they did not receive the payment. The reply from hp
*digital payment summary report jde distributor code 14633600 consumer no. 632839 consumer name prasannakumar lpg id 2 [protected] consumer address 18/5, 4th street - nehru nagar, ambattur - ch-44154 23.07.14 consumer mobile [protected] distributor details dhivya gas agency[protected] no. 72/18, rukmani street - krishnapuram - ambattur o. T. - madras refill order details (Last 12 months) sr. No. Order ref no. Order no. Order date payment mode order type order source order status order qty actual delivery date created by created date 1 [protected][protected]:44:43.113 cash on delivery rfl 5 dlvd[protected] hp any time[protected]" from the above your consumer profile online payment status, it shows that, you have booked your refill on[protected] and refill has been delivered to your house on[protected] against cash on delivery basis. Kindly visit in person to your bank and verify any re-credit of your online refill payment.*