[Resolved] Citrus Payment Solutions — money deducted from bank and phone pe transaction shows successful but the transaction failed at the citrus gateway, no refund yet

[Resolved] Citrus Payment Solutions — money deducted from bank and phone pe transaction shows successful but the transaction failed at the citrus gateway, no refund yet

A Ashwini93

I recently was shopping online on zara.in I was authorizing the payment through phone pe and the gateway used was citrus pay. The money 2990/- was deducted from my account as well the phone pe transaction was shown as successful and paid to: [protected]@axisbank, while the merchant and citrus gateway said transaction failed please pay again. Attaching the screenshots for reference: Merchant: zara.in Gateway: citruspay Bank: citibank Third party payment: phone pe +2 photos Was this information helpful? No (0) Yes (0)
Jan 9, 2021 Complaint marked as Resolved Refunded Verified Support Aug 12, 2020 Citrus Payment Solutions Customer Care's response Hi Ashwini, Apologies for the inconvenience. As checked, this is a failed transaction and amount for same has been refunded on 11/08/2020 via RRN[protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays). Regards, Team Citrus
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Ashwini93

Hi Citrus Team,

Thanks for reaching out .

I did reached out to my bank to check regarding the same, they informed me that they checked with NBC and its a successful transaction. Upon informing about your previous reply to them they asked to check with the gateway how the refund was inititaed using which mode?

It will be really helpful if you could inform me on the same

Thanks,
Ashwini

Ashwini93

Hi,

In above to my previuos update please find the screenshot attached supporting the same, kindly let me know what mode is used for refund

Thanks,
Ashwini