Citrus Payment Solutions — Money deducted from UPI bank account but order not received by Zara on 11th October

I have paid for an order on ZARA.com via my UPI Id but payment was not successful. Although money was deducted from my account.
UPI Transaction ID:[protected]
Date : 11th October 2020
To: [protected]@axisbank
from: [protected]@okicici
+1 photos
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Comments

Hi!

Apologies for the inconvenience.

As checked, this is a failed transaction and amount for same has been refunded on 12/10/2020 via RRN [protected]. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team Citrus
Hi!

Apologies for the hassle.

As checked, this is a failed transaction and amount for same has been refunded on 12/10/2020 via RRN [protected]. Request you to contact your issuing bank with the given RRN for further assistance.

Regards,
Team Citrus
psarab's [Complaint's author] reply, Nov 13, 2020
Hi Citrus team

i have not received refund. Which is the issuing bank?
To: citruspay@axisbank
from: psarab@okicici

Is it Axis bank - associated to your UPI or ICICI bank associated to my UPI account?

Also i can not see RRN here, may you please send details on psarab@gmail.com?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Citrus Payment Solutions
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    2969
    Pending
    245
    Resolved
    1777
    Citrus Payment Solutions Phone
    +91 20 6731 4141
    Citrus Payment Solutions Address
    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
    View all Citrus Payment Solutions contact information