[Resolved] Citrus Payment Solutions — money is debited while the payment is unsuccessful

[Resolved] Citrus Payment Solutions — money is debited while the payment is unsuccessful

A Arun Rahul May 6, 2019 May 3, 2019

Yesterday i have done a upi transaction of rs.1343 for hathway broadband through citruspay gateway. The problem is the money has been debited from my account but the payment was not successful with hathway and i dint get payment receipt too. So kindly update me the status and do the needful in refunding my money. Upi transaction id :[protected] To: [protected]@axisbank From: arun. [protected]@okaxis Payment : rs.1343 Google trans. Id : cicagkdkgmbwcq ADVERTISEMENT
Complaint marked as Resolved Jun 7, 2019 Verified Support Citrus Payment Solutions Customer Care's response May 06, 2019 Dear Arun, We regret the inconvenience caused. Your transaction id OL[protected] processed on 02/05/2019 for Rs.1343/- was a failed transaction. The amount has been refunded to your source account on 03/05/2019 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday). Feel free to write to us if any other information is required. Regards, Support Team
Add a Comment Updated: May 6, 2019	ShareTweet
Submit Close