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[Resolved]  Citrus Payment Solutions — money is debited while the payment is unsuccessful

Yesterday i have done a upi transaction of rs.1343 for hathway broadband through citruspay gateway. The problem is the money has been debited from my account but the payment was not successful with hathway and i dint get payment receipt too. So kindly update me the status and do the needful in refunding my money.

Upi transaction id :[protected]
To: [protected]@axisbank
From: arun. [protected]@okaxis
Payment : rs.1343
Google trans. Id : cicagkdkgmbwcq
money is debited while the payment is unsuccessful
money is debited while the payment is unsuccessful
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Complaint marked as Resolved Jun 7, 2019
Verified Support
Citrus Payment Solutions Customer Care's response May 06, 2019 Dear Arun,

We regret the inconvenience caused.

Your transaction id OL[protected] processed on 02/05/2019 for Rs.1343/- was a failed transaction.

The amount has been refunded to your source account on 03/05/2019 and shall reflect into your account within 7 to 10 working days (excluding Saturday, Sunday and bank holiday).

Feel free to write to us if any other information is required.

Regards,

Support Team
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    Citrus Payment Solutions
    Customer Care Service
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    3rd Floor, Viraj Building, SV Road, Khar (West), Mumbai, Maharashtra, India - 400052
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