Citrus Payment Solutions — Need refund immediately for failed order

Date of the incident - 20th July 2021

Failed transaction (order) for Zara India (https://www.zara.com/in/) through Citrus Solutions PVT LTD ([protected]@axisbank). I had purchased from Zara website and paid through Google Pay app to Citrus solutions and my payment was confirmed and the money was deducted from my HDFC bank account but both my order were cancelled and it showed failed payment on Zara website. I have been trying to get in touch with somebody from Citrus and Zara but nobody is responding through customer care.

Transaction : 20th July 2021 - Amount: INR 5750

I would like to get my refund immediately for my order.

Please find attached images.