Citrus Payment Solutions — oriental bank of commerce rupay debit card money transfer in kotak mahindra bank via citrus payment gateway

Address:New Delhi, Delhi, 110059

I transfer money obc rupay debit card [protected] in kotak bank account on 30 august 12 : 30 pm via citrus payment gateway
Money is not add in kotak bank account but deduct in obc bank account
I find message from oriental bank account ecom txn of rs 10000 was made on your account ending with xxx4133 on 30/08/2018 12:19 at citrus pay
My name is shishupal pandey
My obc account number is[protected]
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I transfer money axis bank debit card in kotak bank account on 7september 1:58pm via cirtus payment getway
Money is not add in kotak bank account but deducted in axis bank account
I. Find message from axis bank account txn of rupee 1000 was made on your account ending with on 7sep 1:58cirtus pay

My name is saveeta soni

Citrus Payment Solutions Customer Care's response, Sep 19, 2018
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at support@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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